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Added 14 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 14 mins ago
CF
Evaluation & Measurement Specialist
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Reporting to the Evaluation Manager, the Evaluation & Measurement Specialist is a key member of the evaluation team. This position works closely with Program Managers, Liaisons, and other…
Added 14 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
- $52,000 to $57,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 28 mins ago
YO
HF Programs Specialist Aquatics
YMCA of Greater Toronto
Toronto, ON
- Full-time
…Strategy and using our Membership Involvement Model, the Program Specialist identifies initiatives to increase Membership on Roll, Retention, Satisfaction, and Philanthropic contributions…
Added 28 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 28 mins ago
H
IT Support Specialist II
HDR
Vancouver, BC
- Full-time
…you could help make great things possible not only in your community, but around the…
Added 59 mins ago
SH
Communications Coordinator - Communications (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
…and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges,…
Added 1 hour ago
PA
Product Specialist
Pinnacle Automotive
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Focus Hyundai is looking for a creative, organized Marketing Specialist to bring our dealership’s people, vehicles and services to life across our digital channels.
Added 1 hour ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…digital products and services that support the parliamentary community. They are responsible for designing, developing, testing, and maintaining scalable applications and integrations,…
Added 2 hours ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
…digital products and services that support the parliamentary community. They are responsible for designing, developing, testing, and maintaining scalable applications and integrations,…
Added 2 hours ago
CN
Talent Acquisition Specialist
Canadian North
Ottawa, ON
- Full-time
Reporting to the Manager, Talent Acquisition, the Talent Acquisition Specialist plays an essential role in sourcing, attracting, and hiring exceptional talent to drive the growth and…
Added 2 hours ago
AC
Spécialiste Des Contrats | Contract Specialist
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $58 to $63 USD / hour
- Contract
Job Title: Senior Contract Management Specialist Job Description
Added 3 hours ago
SM
Registered Practical Nurse, Family Birthing Centre
St. Michael's Hospital
Toronto, ON
- Temporary
Fosters patient and family independence and reintegration into their community.
Added 3 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Evening
Loblaw Companies Limited
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
JI
Paid Media Specialist
Jumbo Interactive
Calgary, AB
- Full-time
…significant funding for healthcare initiatives, research, and community…
Added 4 hours ago
NB
Director, Business Transfer - Agriculture
National Bank of Canada
Montreal, QC
- Full-time
…Acquisition, Sale and Transfer team at National Bank means acting as a specialist supporting agricultural entrepreneurs with their business acquisition, sale and transfer projects. This…
Added 4 hours ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
…and Capital Markets team at National Bank means acting as a specialist in supporting financial risk management applications and their underlying infrastructure. This job allows you to have…
Added 4 hours ago
NB
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior SSI Analyst in the Capital Markets Operations team at National Bank means acting as a specialist in OTC operations and payment processes. This role allows you to make a…
Added 4 hours ago
NB
CHIEF DEVELOPER FULLSTACK - PYTHON
National Bank of Canada
Montreal, QC
- Full-time
…Delivery – Capital Markets team at National Bank means acting as a specialist in software development and cloud solutions. This role allows you to have a direct impact on critical…
Added 4 hours ago
NB
Director, Business Transfer
National Bank of Canada
Laval, QC
- Full-time
…Acquisition, Sale and Transfer team at National Bank means acting as a specialist for entrepreneurs throughout their business acquisition, sale and transfer projects. This role allows you…
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Sainte-Thérèse, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 4 hours ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
…organizational priorities, legislative/regulatory requirements, and community needs. The portfolio may include business continuity and emergency management responsibilities such as hazard…
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Be part of a growing team with new locations, increasing patient demand, and a thriving community of healthcare professionals.

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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