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Added 11 mins ago
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Financial Analyst
Brunel
Montreal, QC
- $85,000 to $100,000 CAD / year
- Full-time
Brunel is partnered with a leading Canadian financial institution to hire a Analyst Developer focused on enterprise data management and Financial Markets data platforms.
Added 11 mins ago
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Programmer Analyst II – Client Service Delivery System
SereneAid
Fredericton, NB
- Full-time
Job Description: Programmer Analyst II – Client Service Delivery System (CSDS)
Added 11 mins ago
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Programmer Analyst II – Community and Connected Care
SereneAid
Fredericton, NB
- Full-time
Service New Brunswick (SNB) is seeking an experienced Programmer Analyst II – Community and Connected Care to join the Provincial Health Application Services (PHAS) team. The successful…
Added 11 mins ago
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Senior IT Business Analyst
Insight Global
Mirabel, QC
- Full-time
We’re looking for a Senior IT Business Analyst specializing in SAP HR/HCM to support and enhance an SAP ECC6 environment.
Added 11 mins ago
LI
Cyber Security Analyst
LanceSoft, Inc.
Calgary, AB
- $50 to $55 CAD / hour
- Contract
Ability to act as a liaison between business, cybersecurity, operations, and technical teams.
Added 11 mins ago
UT
Senior Business Analyst # 26-27442
US Tech Solutions
St. John's, NL · Greater St. John's Metropolitan Area
- $70 to $80 USD / hour
- Contract
We are seeking an experienced Senior Business Analyst to support an enterprise application modernization project focused on improving business processes, system functionality, and digital…
Added 11 mins ago
TC
Technical Business Analyst
Tata Consultancy Services
Montreal, QC
- Full-time
Able write the documents for technical requirement for developer.
Added 11 mins ago
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Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
…systems, documenting business transformation rules, preparing technical designs, and supporting L2/L3 data models within large-scale data…
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Sr. I.T. Analyst
Alquemy Search & Consulting
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
The IT Analyst serves as technical support for the organization, resolving day-to-day hardware, software, and connectivity issues for staff, QA, and Development teams.
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Senior Business Consultant
Kyndryl
Ottawa, ON
- Contract
Minimum 10 years of experience as a Business Consultant and/or Business Analyst.
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Senior Business Analyst
StafinGo
St. John's, NL
- Contract
StafinGo Is Hiring | Senior Business Analyst – Business Transformation & Modernization
Added 11 mins ago
CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
Added 12 mins ago
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Senior Analyst
Government of Saskatchewan
Regina, SK
- $7,148 to $10,223 CAD / month
- Full-time
The Ministry of Finance is seeking a highly motivated accounting professional with strong technical accounting skills to work collaboratively as a member of the team responsible for the…
Added 12 mins ago
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Prime Services Risk Advisor
Societe Generale
Montreal, QC
- Full-time
Prioritize multiple analytics projects and creates technical specifications for the industrialization of risk management prototypes in concert with partners.
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Analyst, Pricing and Fee Codes
Lifemark Health Group
Toronto, ON
- $65,000 to $80,000 CAD / year
- Contract
We're looking for an full time permanent Analyst, Pricing and Fee Codes who will be responsible for maintaining the universe of fee codes within Lifemark for the various services provided,…
Added 12 mins ago
IR
Legal Analyst
Integrated Resources, Inc ( IRI )
Mississauga, ON
- $30 to $35 CAD / hour
- Contract
The Legal Analyst role provides key operational, administrative, and practical legal support to Client Canada's in-house legal and compliance team. Working under the guidance of senior…
Added 12 mins ago
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Epic – Caché DBA Analyst
W3Global
Canada
- Full-time
We are seeking an experienced Epic - Caché DBA Analyst to support, maintain, and optimize the database infrastructure powering Epic Electronic Health Record (EHR) applications. The ideal…
Added 12 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 12 mins ago
IS
Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for Business System Analyst to join their team at Toronto, ON(Hybrid) location.
Added 12 mins ago
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Epic ECSA Analyst
W3Global
Canada
- Full-time
We are seeking an experienced Epic ECSA Analyst to support, configure, maintain, and optimize Epic EHR applications within a healthcare environment. The ideal candidate will have hands-on…
Added 12 mins ago
IG
Cyber Security Analyst
IMCS Group
Calgary, AB
- Contract
We are seeking an experienced Cyber Security Analyst with expertise in cybersecurity operations, threat detection, vulnerability management, identity and access management, and risk…
Added 12 mins ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Understands both technical application risk and the software delivery lifecycle.
Added 12 mins ago
CI
Bilingual Service Desk Analyst
Compugen Inc
Ottawa, ON
- Full-time
Position Overview: The Bilingual Service Desk Analyst is the first point of contact for end users of a public sector client, providing Level 1 technical support in English and French.…
Added 12 mins ago
SR
Senior Business Analyst
Swim Recruiting
St. John's, NL
- Contract
You are an experienced Business Analyst who can lead workshops, investigate complex processes and produce clear, practical project documentation. You are comfortable taking responsibility…
Added 12 mins ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.

Eupraxia Pharmaceuticals Inc.

Intermediate IT Service Desk Analyst

Vancouver, BC, V5Y 3P1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us:

Eupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.

Eupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.

Scope:

Eupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors. Operating in a Cloud-First environment, you will play a key role in maintaining smooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.

Reports to: Head of Information Technology

Location: Vancouver, BC

Candidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.

Key Responsibilities:

Act as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.

Troubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.

Administer user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).

Deploy, configure, and troubleshoot corporate devices. Primary environment is Windows 11 and secondary support for macOS.

Perform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assist with identity management, endpoint protection, and security compliance protocols.

Provide support for MS Teams and Zoom meetings and Teams Meeting Room equipment.

Author and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.

Provision hardware, software licenses, and access credentials for new hires and contractors; ensure timely
provisioning and deprovisioning services.

Plan and manage hardware and software inventory to maintain adequate stock, minimize service disruptions caused by supply chain delays, and control inventory costs.

Required Qualifications & Experience:

3+ years of progressive IT service desk or technical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM) tools is required; Freshdesk experience is preferred.

Post-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.

Hands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.

Experience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.

Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).

Exceptional written and verbal English skills, with a proven track record of writing clear end-user communications, KB articles, and change notifications.

Ability to work full-time onsite at our Vancouver office, Monday to Friday.

Proficiency in supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.

Knowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access, email security, and device encryption (BitLocker/FileVault).

Prior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.

Key Competencies & Soft Skills:

Customer first mindset and passionate about providing a consistent outstanding service experience to user community.

Strong analytical thinking with the ability to diagnose root causes systematically under pressure.

Thrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.

Starting Salary Range: $80,000 to $95,000 based on level of experience, qualifications and internal equity.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support to internal employees while managing incident tickets and service requests. Maintain IT operations by configuring devices, managing M365 accounts, and documenting technical solutions in the knowledgebase.

Requirements

Requires 3+ years of IT service desk experience and a post-secondary degree or diploma in a related field. Candidates must possess strong troubleshooting skills, ITIL knowledge, and the ability to work full-time onsite in Vancouver.

Skills

IT Service Desk
Technical Support
Microsoft 365
Windows 11
macOS
ITIL
Troubleshooting
Network Troubleshooting
Identity Management
Endpoint Protection
MS Teams
Zoom
Hardware Provisioning
Knowledgebase Authoring
Communication
Freshdesk

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Biotechnology
Microsoft 365
Windows 11
macOS
ITIL
Freshdesk
TCP/IP
DNS
DHCP
VPN
VLAN
Wi-Fi
MFA
BitLocker
FileVault
EDR
MDR
Teams Meeting Room
Hardware Inventory
Technical Support
Identity Management
Security Compliance
Cloud-First
Endpoint Security
Incident Management
SLA
SharePoint
Exchange
Entra ID

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