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Added 8 mins ago
IH
Clinic Manager
Intrepid Health
Toronto, ON
- Full-time
Communication skills and a customer service orientation
Added 8 mins ago
VW
Window Sales Project Manager
VETTA Windows
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A Toronto-based showroom and product samples to support customer meetings.
Added 8 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Montreal, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 8 mins ago
PH
Receptionist, Molecular Imaging and Therapy
Provincial Health Services Authority
Victoria, BC
- Part-time
…this position.Under the general supervision of the Technical Manager and work direction of the Chief PET Technologist, the Receptionist performs a variety of clerical functions related to…
Added 8 mins ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Identify and assess AI, GenAI, intelligent automation, and decision-support opportunities based on business value, feasibility, data readiness, user impact, risk, and implementation effort.
Added 8 mins ago
Food Service Worker- Nutrition and Food Services
Nova Scotia Health and IWK Health
Antigonish, NS
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 22 mins ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
…and receive the supports they need to thrive. As the region’s service system manager, our goal is to shape an inclusive, accessible, affordable, high-quality and accountable early years and…
Added 22 mins ago
A
Housekeeping Room Attendant (Full Time)
AccorHotel
Edmonton, AB
- Full-time
…Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to…
Added 37 mins ago
SH
Imaging Clerk
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager of Diagnostic Services (or designate), the incumbent: Provides reception and clerical support for the department. Provides Administrative support…
Added 37 mins ago
F
Sales & Customer Success Associate (Founding Team)
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Then you'll work out whether FrontSail can help. You'll demo it, sell it, help the customer get started, and stay close enough to see what works and what doesn't. Then you bring what you…
Added 37 mins ago
TC
Wealth Manager
The Co-operators - Alfonsi-Torosantucci Insurance Ltd
Hamilton, ON
- Internship
…future. The workplace environment emphasizes client-centered service, professionalism, and collaborative…
Added 38 mins ago
Deli Manager- Vodden Foodland
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brampton, ON
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 38 mins ago
Corporate Store Key Holder
Bulk Barn
Belleville, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 53 mins ago
CO
Lifeguard/Instructor I
City of Fernie
BC · British Columbia, Canada
- Part-time
…and evenings. Reporting to the Aquatics Supervisor and the Manager of Parks and Recreation, the Lifeguard/Instructor I, promotes education to the public about water safety on or near the…
Added 1 hour ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
…employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s…
Added 1 hour ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 1 hour ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 1 hour ago
KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Picton, ON
- Full-time
Added 1 hour ago
J
Assistant manager, restaurant
JobsMedia.io
Burnaby, BC
- Full-time
Added 1 hour ago
LH
Front Desk Care Coordinator
Lifemark Health Group
Kamloops, BC
- $19 to $23 CAD / hour
- Full-time
…sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team…
Added 1 hour ago
TH
Restaurant manager
Tim Hortons Québec
Ottawa, ON · Nepean, ON
- Full-time
Added 1 hour ago
K
Head of Retention, DTC Subscription
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Lead the customer experience team and set customer service policy that protects both the customer and the margin.
Added 1 hour ago
K
Head of Retention & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Lead the customer experience team and set customer service policy that protects both the customer and the margin.
Added 1 hour ago
K
Director of Retention & Lifecycle
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Lead the customer experience team and set customer service policy that protects both the customer and the margin.
Added 1 hour ago
K
Head of Lifecycle & Customer Experience
KittySpout
Remote, Canada
- $115,000 to $145,000 USD / year
- Contract
- Remote
Lead the customer experience team and set customer service policy that protects both the customer and the margin.

Europ Assistance Canada

Bilingual Agent Case Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
Takes personal accountability for delivering superior client experience including effective problem resolutions.
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Support new and existing claimants with claim filing process, required documentation etc.
Responsible for communicating in a collaborative team with decision makers and managers.
Assesses, handles and triages incoming calls and initiates outbound calls to service partners.
Supports Nursing team.
Provides on trip assistance to clients as required:
Referrals for medical care
Airline flight arrangements
Hotel arrangements
Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.
Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

High school diploma.
Superior communication skills.
Knowledge of travel insurance products is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Apply About employer

More about this job

Responsibilities

Serve as a first point of contact for travel insurance claimants, providing empathetic assistance, initiating and triaging claims, and explaining benefits and documentation requirements. Coordinate with clients, service partners, decision-makers, and the nursing team to resolve problems and arrange medical care, flights, or hotels while protecting client privacy.

Requirements

A high school diploma and fluency in French are required, along with strong communication skills and the ability to adapt to changing call volumes and prioritize work. Travel insurance product knowledge is preferred; the posting seeks an experienced candidate but does not specify a minimum number of years.

Skills

Client Service
Empathy
Communication
Problem Resolution
Claims Management
Claims Triage
Travel Insurance
Risk Management
Prioritization
Decision-Making
Call Handling
Medical Assistance Coordination
Airline Arrangements
Hotel Arrangements
Privacy and Confidentiality
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Claims
Claims Initiation
Claims Triage
Client Assistance
Customer Service
French
Call Centre
24/7 Operations
Medical Assistance
Travel Assistance
Service Partners
Risk Management
Problem Resolution
Client Privacy
Consent to Disclose
Claim Documentation
Insurance Benefits
Flight Arrangements
Hotel Arrangements
Nursing Team Support
Hybrid Work

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