Jobs in Canada

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Added 3 mins ago
M
Technology Delivery Lead, Enterprise AI
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 18 mins ago
AB
Cyber Security Project Manager (hybrid in Ottawa)
Ateko, backed by Bell Canada
Ottawa, ON
- Contract
University degree or college diploma in project management, business administration or information technology
Added 18 mins ago
LH
Coordinator, CT/MRI – Victoria Hospital
London Health Sciences Centre (LHSC)
London, ON
- Full-time
Reporting to the Manager, Medical Imaging – Victoria Hospital, the Coordinator, CT/MRI – Victoria Hospital is accountable for day-to-day department activities, including the management of…
Added 33 mins ago
OH
Senior Program Manager
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Senior Program Manager, Enterprise Process & Delivery Excellence leads complex, large-scale initiatives spanning multiple functions and business groups across Ontario Health and with…
Added 33 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The successful candidate for this position will report into the Senior Manager, GTS – ETS Allocations, Finance. This role will be part of a team that provides a range of strategic financial…
Added 48 mins ago
IG
Senior Manager IT SOX
Insight Global
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
8+ years of progressive experience across IT SOX/ICFR, IT audit, technology risk, or information security
Added 1 hour ago
ML
FSQA Manager - Thermal Process
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
The FSQA Manager, Thermal Process position will appeal to individuals who enjoy the challenge of learning and growing while doing. As part of the MLF Thermal Process team, the FSQA Manager…
Added 1 hour ago
AS
Retail Scrum Master/Release Manager
Apex Systems
Montreal, QC
- $95 to $130 CAD / hour
- Contract
Certified ScrumMaster, Professional Scrum Master, SAFe Scrum Master, or an equivalent Agile certification is required
Added 1 hour ago
VS
Strategic Relationship Manager - Alberta
Vertical Staffing Resources
AB · Alberta, Canada
- Full-time
● Risk, Compliance & CRM Integrity: Ensure national contracts strictly align with diverse provincial employment standards and corporate compliance structures. You will also lead by example…
Added 1 hour ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
Work with the various stakeholders including Enterprise Technology, Enterprise Security Risk Management, and LOB partners to manage IAM components of cloud projects including getting…
Added 1 hour ago
CN
Business Intelligence Specialist (Contract - 6 months)
Conexus Nuclear Inc. (Conexus)
Toronto, ON
- $46 to $56 CAD / hour
- Contract
Bachelor’s degree in computer science, Information Technology, or related field.
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
The Pas, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Portage la Prairie, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Arborg, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
FI
Senior Project Manager
Flexstaf I.T. Inc.
Regina, SK
- Contract
Operational Readiness Leadership: Partner with senior business and technology leaders to define future-state operating models, service ownership, resourcing, and capacity requirements.
Added 1 hour ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…when needed, balancing business needs with fairness, cost, and…
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Steinbach, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
Deliver strong risk-adjusted outcomes for investment advisors, relationship managers and clients, adjusting strategies and processes as necessary to optimize performance.
Added 1 hour ago
V
Senior Privacy Manager
Vancity
Vancouver, BC
- Full-time
A degree in law, business, information management, public policy, technology, risk management or a related discipline, or an equivalent combination of education and relevant experience
Added 2 hours ago
CZ
Project Manager - CZ
Calgary Zoo
Calgary, AB
- Full-time
Project management certification or commitment to obtaining certification is required
Added 2 hours ago
RD
Manager, Network Infrastructure and Cybersecurity
Regional District of North Okanagan
Coldstream, BC
- Full-time
Reporting to the Manager, Information Technology, the Manager, Network Infrastructure & Cybersecurity is responsible for the strategic planning, implementation, operation, and security of…
Added 2 hours ago
V
Financial Services Representative - Blundell Centre
Vancity
Richmond, BC
- Part-time
…to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM -…
Added 2 hours ago
T
Senior Business Intelligence Analyst
TD
Montreal, QC
- Full-time
…Group and TDI with high quality, innovative, and insightful information to help build value for our customers and shareholders. Marketing, Digital, Social and Content is a North America…
Added 2 hours ago
HI
FlexSave Administrator
HUB International
Woodbridge, ON
- Full-time
…include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub…
Added 2 hours ago
AI
Department Manager Contract Sales
Allmar Inc.
Ottawa, ON · Kanata, ON
- $90,000 to $120,000 CAD / year
- Contract
The Department Manager promotes a culture of accountability, collaboration, customer focus, and continuous improvement while developing team capabilities and supporting organizational…

Europ Assistance Canada

Bilingual Agent Case Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
Takes personal accountability for delivering superior client experience including effective problem resolutions.
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Support new and existing claimants with claim filing process, required documentation etc.
Responsible for communicating in a collaborative team with decision makers and managers.
Assesses, handles and triages incoming calls and initiates outbound calls to service partners.
Supports Nursing team.
Provides on trip assistance to clients as required:
Referrals for medical care
Airline flight arrangements
Hotel arrangements
Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.
Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

High school diploma.
Superior communication skills.
Knowledge of travel insurance products is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as a first point of contact for travel insurance claimants, providing empathetic assistance, initiating and triaging claims, and explaining benefits and documentation requirements. Coordinate with clients, service partners, decision-makers, and the nursing team to resolve problems and arrange medical care, flights, or hotels while protecting client privacy.

Requirements

A high school diploma and fluency in French are required, along with strong communication skills and the ability to adapt to changing call volumes and prioritize work. Travel insurance product knowledge is preferred; the posting seeks an experienced candidate but does not specify a minimum number of years.

Skills

Client Service
Empathy
Communication
Problem Resolution
Claims Management
Claims Triage
Travel Insurance
Risk Management
Prioritization
Decision-Making
Call Handling
Medical Assistance Coordination
Airline Arrangements
Hotel Arrangements
Privacy and Confidentiality
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Claims
Claims Initiation
Claims Triage
Client Assistance
Customer Service
French
Call Centre
24/7 Operations
Medical Assistance
Travel Assistance
Service Partners
Risk Management
Problem Resolution
Client Privacy
Consent to Disclose
Claim Documentation
Insurance Benefits
Flight Arrangements
Hotel Arrangements
Nursing Team Support
Hybrid Work

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Work requirements

Jobs in Canada