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Added 8 mins ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
Serving as an IT resource in support of a diverse portfolio of enterprise and departmental business applications across Human Resources, Finance, Legal Services, Court Services, and other…
Added 8 mins ago
Infrastructure Specialist - MRT
Mayfair Diagnostics
Calgary, AB
Working collaboratively with the Infrastructure Manager, Modality Coordinators, Clinic Managers, Operations Managers, radiologists, vendors, and other departments, the Specialist supports…
Added 8 mins ago
Family Support Counsellor I - Exceptional Needs Program
Wood's Homes
Calgary, AB
Reporting to the Program Manager, the Family Support Counsellor I is responsible for the delivery of family support services to the children and families in the care of Wood’s Homes. Family…
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Beloeil, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 mins ago
(2027 Graduates) Senior Associate - Management Advisory (Energy Practice) - Canada
Charles River Associates
Toronto, ON
Added 8 mins ago
BN
Facilities Lead - Regular Full-Time
BC Nurses' Union
Burnaby, BC
- Full-time
Reports to the Manager and consults with Human Resources on issues pertaining to performance and staffing. Escalates any problems and imposes discipline, as needed. May represent management…
Added 8 mins ago
C
Director Operations & Sales- Ontario East (North GTA)
Chartwell
Mississauga, ON
- Full-time
…activities and programming, customer experience, administration, human resources & labour relations, and operational efficiency. Effective implementation and sustainability of Chartwell’s…
Added 8 mins ago
C
Director Operations & Sales- Southwestern Ontario (Cambridge/Waterloo)
Chartwell
Mississauga, ON
- Full-time
…activities and programming, customer experience, administration, human resources & labour relations, and operational efficiency. Effective implementation and sustainability of Chartwell’s…
Added 8 mins ago
OD
FR 24% Elem Contract, French Kindergarten coverage & Grade 4/5 Art coverage (M 1:05 - 3:50 - T-F 1:05 -2:05)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Contract
…Questions about this collection should be directed to the General Manager, Human Resources, 133 Greenbank Road, Nepean, Ontario K2H…
Added 8 mins ago
OD
Registered Early Childhood Educator (RECE) - TERM - Jockvale ES - CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
…OCDSB. Questions about this collection should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean, Ontario K2H…
Added 8 mins ago
YC
Associate Officer – Health & Safety Services
York Catholic District School Board
Aurora, ON
- Full-time
Post-secondary degree, diploma, or relevant courses in Human Resources, Occupational Health and Safety, Business Administration, or a related discipline.
Added 8 mins ago
SC
Branch Administrator (Calgary, AB)
Sterling Crane
Calgary, AB
- Full-time
Reporting To The Branch Manager, The Branch Administrator
Added 8 mins ago
WC
Supply Instructors - Elementary International Languages Program - Croatian Language
Waterloo Catholic District School Board
Cambridge, ON
- Internship
You will report to the Program Manager of the International and Indigenous Languages Program.
Added 8 mins ago
WR
*Itinerant DECE LTO - 1.0 FTE Extended Day AM (7 hours/day)*
Waterloo Region District School Board
Kitchener, ON
- Internship
The Human Resources Department will forward all ELIGIBLE applications to the Extended Day Manager. Neither Human Resources nor the Extended Day Manager will necessarily respond to each…
Added 8 mins ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
YC
CUPE 2331 Temporary Lunchtime Supervisor - Prince of Peace
York Catholic District School Board
Keswick, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and East
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area South and West
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
TP
Inside Sales Representative
The Portfolio Group
Vancouver, BC
- Full-time
Your goal? Book qualified meetings for the Business Development Manager team and fuel new revenue growth.
Added 8 mins ago
L&
Assistant Finance Manager - Brand Marketing
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
Added 23 mins ago
OS
Manager, Payroll & Benefits
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
The Ottawa Senators are seeking an energetic, detail-oriented professional to join our Human Resources team as a Manager, Payroll & Benefits. This is an excellent opportunity to join an NHL…
Added 23 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 23 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…

Europ Assistance Canada

Bilingual Agent Case Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
Takes personal accountability for delivering superior client experience including effective problem resolutions.
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Support new and existing claimants with claim filing process, required documentation etc.
Responsible for communicating in a collaborative team with decision makers and managers.
Assesses, handles and triages incoming calls and initiates outbound calls to service partners.
Supports Nursing team.
Provides on trip assistance to clients as required:
Referrals for medical care
Airline flight arrangements
Hotel arrangements
Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.
Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

High school diploma.
Superior communication skills.
Knowledge of travel insurance products is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Apply About employer

More about this job

Responsibilities

Serve as a first point of contact for travel insurance claimants, providing empathetic assistance, initiating and triaging claims, and explaining benefits and documentation requirements. Coordinate with clients, service partners, decision-makers, and the nursing team to resolve problems and arrange medical care, flights, or hotels while protecting client privacy.

Requirements

A high school diploma and fluency in French are required, along with strong communication skills and the ability to adapt to changing call volumes and prioritize work. Travel insurance product knowledge is preferred; the posting seeks an experienced candidate but does not specify a minimum number of years.

Skills

Client Service
Empathy
Communication
Problem Resolution
Claims Management
Claims Triage
Travel Insurance
Risk Management
Prioritization
Decision-Making
Call Handling
Medical Assistance Coordination
Airline Arrangements
Hotel Arrangements
Privacy and Confidentiality
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Claims
Claims Initiation
Claims Triage
Client Assistance
Customer Service
French
Call Centre
24/7 Operations
Medical Assistance
Travel Assistance
Service Partners
Risk Management
Problem Resolution
Client Privacy
Consent to Disclose
Claim Documentation
Insurance Benefits
Flight Arrangements
Hotel Arrangements
Nursing Team Support
Hybrid Work

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