Find work in Canada.

607,244 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
A true co-creation model in which you operate as CEO with FutureSight's cross-functional team as your partner
Added 7 mins ago
KR
Project Accountant
Kassen Recruitment
Burlington, ON
- $80,000 to $100,000 CAD / year
- Full-time
Partner with project and construction teams to support budgeting, forecasting, and financial planning
Added 7 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
A true co-creation model in which you operate as CEO with FutureSight's cross-functional team as your partner
Added 7 mins ago
TO
Deputy CAO
Town of Peace River
Peace River, AB
- Full-time
Supporting the CAO and Council: Act as a strategic advisor and key partner to the CAO, participate in senior leadership decisions and act on behalf of the CAO, within delegated authority,…
Added 7 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 7 mins ago
NB
Senior Director Communications Transformation
National Bank of Canada
Montreal, QC
- Full-time
…Intelligence, Innovation Management, Learning Agility, Mobilization, Partner Development, Resiliency, Risk Management, Strategic Vision, Strategy Execution, Stress…
Added 7 mins ago
AS
Applied Scientist II, Sponsored Products and Brands Agent
Amazon Science
Toronto, ON
- Full-time
Added 22 mins ago
CN
Director, Marketing Partnerships Lead – NBA Canada
CAN NBA Canada
Toronto, ON
- Full-time
…execution of rights, activations, and benefits, thereby maximizing partner satisfaction and…
Added 36 mins ago
D
Registered Social Worker - MSW (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 37 mins ago
D
Registered Social Worker - MSW (Children and Teens)
DiveThru
AB · Edmonton, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 37 mins ago
D
Registered Provisional Psychologist (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 37 mins ago
D
Registered Psychologist (Children and Teens)
DiveThru
St. Albert, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 37 mins ago
D
Registered Provisional Psychologist (Children and Teens)
DiveThru
AB · Edmonton, AB
- Contract
…services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
…standards, and the Gold-layer dimensional model. You will also partner with the existing CCARS pipeline team through parallel run and decommissioning of the legacy…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to…
Added 1 hour ago
E
Country Manager Canada
elockers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Be where the action is: Travel regularly across Canada to represent Elockers at events, industry gatherings and strategic partner meetings.
Added 1 hour ago
E
Countrymanager Canada
elockers
Toronto, ON
- Full-time
Be where the action is: Travel regularly across Canada to represent Elockers at events, industry gatherings and strategic partner meetings.
Added 1 hour ago
DG
Traffic Controller
Dawson Group
Shuswap, BC
- Full-time
…collaboratively to coordinate the traffic control plans and is a key partner in ensuring that projects are completed on time and within budget. The ideal candidate will effectively work…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Candidates must be able to work cooperatively with students, faculty, and personnel in clinical partner agencies
Added 1 hour ago
CC
Head of Sales
Citation Canada
Toronto, ON
- Full-time
…Health & Safety content. We are your trusted HR and Safety partner, for all Canadian…
Added 1 hour ago
TA
Alpha Jet Pilot
Top Aces
Canada
- Full-time
…U.S., Germany, and multiple other NATO allies and international partner…
Added 2 hours ago
A
Senior Government Funding Consultant
Ayming
Montreal, QC
- Full-time
Partner with Sales and consulting teams to develop tailored funding strategies aligned with client projects.
Added 2 hours ago
CO
People and Culture Business Partner
City of North Vancouver
North Vancouver, BC
- Full-time
Title People and Culture Business Partner Job Status Temporary Full Time Position Overview
Added 2 hours ago
A
Senior Government Funding Consultant
Ayming
Toronto, ON
- Full-time
Partner with Sales and consulting teams to develop tailored funding strategies aligned with client projects.
Added 2 hours ago
EI
Brand Protection Advisor I
Ecolab Inc.
Saskatoon, SK
- Full-time
Partner with other EcoSure and Ecolab teams to solve client challenges

Europ Assistance Canada

Bilingual Agent Case Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
Takes personal accountability for delivering superior client experience including effective problem resolutions.
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Support new and existing claimants with claim filing process, required documentation etc.
Responsible for communicating in a collaborative team with decision makers and managers.
Assesses, handles and triages incoming calls and initiates outbound calls to service partners.
Supports Nursing team.
Provides on trip assistance to clients as required:
Referrals for medical care
Airline flight arrangements
Hotel arrangements
Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.
Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

High school diploma.
Superior communication skills.
Knowledge of travel insurance products is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Apply About employer

More about this job

Responsibilities

Serve as a first point of contact for travel insurance claimants, providing empathetic assistance, initiating and triaging claims, and explaining benefits and documentation requirements. Coordinate with clients, service partners, decision-makers, and the nursing team to resolve problems and arrange medical care, flights, or hotels while protecting client privacy.

Requirements

A high school diploma and fluency in French are required, along with strong communication skills and the ability to adapt to changing call volumes and prioritize work. Travel insurance product knowledge is preferred; the posting seeks an experienced candidate but does not specify a minimum number of years.

Skills

Client Service
Empathy
Communication
Problem Resolution
Claims Management
Claims Triage
Travel Insurance
Risk Management
Prioritization
Decision-Making
Call Handling
Medical Assistance Coordination
Airline Arrangements
Hotel Arrangements
Privacy and Confidentiality
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Claims
Claims Initiation
Claims Triage
Client Assistance
Customer Service
French
Call Centre
24/7 Operations
Medical Assistance
Travel Assistance
Service Partners
Risk Management
Problem Resolution
Client Privacy
Consent to Disclose
Claim Documentation
Insurance Benefits
Flight Arrangements
Hotel Arrangements
Nursing Team Support
Hybrid Work

Report this job