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General Duty Nurse (N2) - Women's Float Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Dietary Aide
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 1 hour ago
Registered Psychiatric Nurse (N2) - 3rd Floor Special Care Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 1 hour ago
Housekeeping Aide
Winnipeg Regional Health Authority
MB · Lundar, MB
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
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Registered Psychiatric Nurse/Registered Nurse (N2) - MH PX2 West
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 1 hour ago
Dietary Aide
Winnipeg Regional Health Authority
MB · Lundar, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 1 hour ago
Nurse 2 - 3rd Floor Special Care Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: 3rd Floor Special Care Unit
Added 1 hour ago
Nurse 2 - Urgent Care - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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Winnipeg Regional Health Authority
Winnipeg, MB
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Added 1 hour ago
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Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Home Care Nursing River East
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Nurse 2 - Adult/Pediatrics Nursing Respite
Winnipeg Regional Health Authority
Winnipeg, MB
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Winnipeg Regional Health Authority
Virden, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Environmental Services Aide is responsible for performing the following activities…
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General Duty Nurse (N2) - Antepartum Gynecology
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
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Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Diagnostic Services Manager, the Cardiology Technologist Student works as part of a multidisciplinary team, to provide best practice Diagnostic Imaging Services…
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Imaging Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager of Diagnostic Services (or designate), the incumbent: Provides reception and clerical support for the department. Provides Administrative support…
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Primary Nurse Therapist 2 (N4)
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: MH Child & Adolescent ADSCY
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Facility Patient Care Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Facility Patient Care Managers - DLC
Added 1 hour ago
Unit Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Unit…
Added 1 hour ago
General Duty Nurse (N2) - Child Health - NICU LNG CALL RLF
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 1 hour ago
General Duty Nurse (N2) - Gastroenterology Clinic
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Nurse 2 - Adult/Pediatrics Nursing Respite
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Adult/Peds Nursing Respite
Added 1 hour ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…

Europ Assistance Canada

Bilingual Agent Case Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or within Canada.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
Takes personal accountability for delivering superior client experience including effective problem resolutions.
Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
Support new and existing claimants with claim filing process, required documentation etc.
Responsible for communicating in a collaborative team with decision makers and managers.
Assesses, handles and triages incoming calls and initiates outbound calls to service partners.
Supports Nursing team.
Provides on trip assistance to clients as required:
Referrals for medical care
Airline flight arrangements
Hotel arrangements
Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.
Demonstrates the ability to make decisions to obtain missing information, weighing cost effectiveness and reputational impact to clients.
Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

High school diploma.
Superior communication skills.
Knowledge of travel insurance products is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: 24/7/365 call centre environment. Availability for all shifts, dependent on the posted schedule.

Work Location: Hybrid / Remote. Office location in Toronto

Total Compensation: $60k – $63k (salary plus bonus)

Vacancy: 1 full-time position

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

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More about this job

Responsibilities

Serve as a first point of contact for travel insurance claimants, providing empathetic assistance, initiating and triaging claims, and explaining benefits and documentation requirements. Coordinate with clients, service partners, decision-makers, and the nursing team to resolve problems and arrange medical care, flights, or hotels while protecting client privacy.

Requirements

A high school diploma and fluency in French are required, along with strong communication skills and the ability to adapt to changing call volumes and prioritize work. Travel insurance product knowledge is preferred; the posting seeks an experienced candidate but does not specify a minimum number of years.

Skills

Client Service
Empathy
Communication
Problem Resolution
Claims Management
Claims Triage
Travel Insurance
Risk Management
Prioritization
Decision-Making
Call Handling
Medical Assistance Coordination
Airline Arrangements
Hotel Arrangements
Privacy and Confidentiality
French Fluency

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Claims
Claims Initiation
Claims Triage
Client Assistance
Customer Service
French
Call Centre
24/7 Operations
Medical Assistance
Travel Assistance
Service Partners
Risk Management
Problem Resolution
Client Privacy
Consent to Disclose
Claim Documentation
Insurance Benefits
Flight Arrangements
Hotel Arrangements
Nursing Team Support
Hybrid Work

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