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Added 4 mins ago
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Department Manager, General Merchandise
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.
Added 4 mins ago
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CAN Driver
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- Part-time
One (1) year customer oriented business experience preferred
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- Full-time
Strategically analyze market trends and customer insights to guide product positioning and development initiatives.
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Business Development Specialist, full-time position
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- $43,000 to $55,000 CAD / year
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Business Development Specialist, full-time position
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Account Representative / Account Manager / Project Manager
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- $55,000 to $80,000 CAD / year
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…ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a…
Added 4 mins ago
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- Full-time
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
Added 4 mins ago
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(CAN) People Greeter
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Added 49 mins ago
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Added 49 mins ago
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Added 49 mins ago
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Europ Assistance Canada

Bilingual Customer Service Representative

Toronto, ON, Canada

Hybrid

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Join our dynamic, fast-moving, international group and help shape the future of care.

If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you.

We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.

And just as we are always there for our customers, we are always there for you too. We will help you build a meaningful career full of purpose, pace and possibility.

About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart. Unlike major insurers, we are a fast-paced, agile and growing organization. We empower our people at all levels to act with confidence and authenticity. We believe it helps them take initiative, make quicker decisions, and build real, enduring relationships and effective solutions. We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.

Care is at the heart of who we are and extends far beyond just our customers. We are one, international team - shaped and enhanced by the many cultures and perspectives we represent. We are committed to ensuring everyone that works with us feels valued and equipped to flourish. And we also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

The position is based in Toronto, and the working environment is a mix of in-office and remote work, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

Provide service to clients with existing policies as well as assist in new business generation.
Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
Provide pre and on-trip advice.
Demonstrate the ability to organize and prioritize work effectively.
Strong attention to detail.
Takes personal accountability for delivering superior client experience including effective problem solving.
Responsible for communicating in a collaborative team with team members and managers.
Interact with clients to provide clear and concise answers to their inquiries.
Demonstrate commitment by taking ownership and accountability of the client and their inquiries.
Protects the client’s privacy and confidentiality according to the established guidelines.
Professional and positive attitude is required.
Assist in other claims areas when required.

Education, Knowledge, Skills, and Abilities:

Post secondary education.
Superior oral and written communication skills.
Knowledge of travel insurance products.
Previous experience is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Language Requirement: Fluency in French

Hours of Work: Monday to Friday, 8 am – 8 pm (two shifts).

Work Location: Hybrid

Vacancy: 1 full time position (backfill)

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required. We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.

Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.

Apply About employer

More about this job

Responsibilities

Serve clients with existing travel insurance policies, provide pre-trip and on-trip advice, and support new business generation and sales efforts. Respond clearly to client inquiries, protect confidential information, take ownership of the client experience, and assist in other claims areas when needed.

Requirements

Post-secondary education and fluency in French are required, along with strong oral and written communication skills. Knowledge of travel insurance products is expected, previous experience is preferred, and candidates should be organized, detail-oriented, adaptable to changing call volumes, and able to prioritize effectively.

Skills

Customer Service
French Fluency
Oral Communication
Written Communication
Travel Insurance Knowledge
Problem Solving
Work Organization
Prioritization
Attention To Detail
Confidentiality
Adaptability
Team Collaboration
Sales Support

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Insurance Policies
Client Service
Customer Inquiries
Pre-Trip Advice
On-Trip Advice
New Business Generation
Sales Support
Policy Servicing
Claims Support
Client Privacy
Confidentiality
Problem Solving
Call Volume Management
French Fluency
Hybrid Work

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