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Added 14 mins ago
E
Senior Manager, Program Transformation and Service Excellence
Eva's
Toronto, ON
- $84,241 to $97,760 CAD / year
- Full-time
…initiatives. The role serves as a key strategic partner to the Senior Director, Programs and Services in advancing project outcomes across the Programs and Services portfolio. Working…
Added 14 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 14 mins ago
IB
Career Programming Associate
Ivey Business School at Western University
London, ON
- Full-time
…forward-thinking approach. Working closely with the Associate Director and other team members, they are a key player in delivering innovative career programming that aligns with strategic…
Added 14 mins ago
GT
Senior IT Project Manager
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
…resilient security culture. In this role you will join the Project Management Office to lead and manage a variety of strategic initiatives, including cybersecurity, IAM and regulatory…
Added 14 mins ago
MD
Administrative Coordinator
Mawg Design
Toronto, ON
- Full-time
…general administrative support across the office and assist with project-related documentation and…
Added 14 mins ago
Sales Associate
Minto
Calgary, AB
Collaborate with Sales Administration, the Area Sales Manager and Director of Sales to establish and recommend sales goals for the project;
Added 14 mins ago
E
Human Resources Business Partner
EXP
Burnaby, BC
- Full-time
This position will be based in our Burnaby, BC office and requires a minimum office presence of 4 days per week · Must have experience conducting formal investigations
Added 15 mins ago
HL
Senior Manager, Data and AI
High Liner Foods
Halifax, NS · ON · Mississauga, ON
- Full-time
Reporting to the Senior Director, Information Technology, the Senior Manager, Data and AI is accountable for building and leading High Liner Foods' enterprise Data and AI practice. The role…
Added 15 mins ago
Systems Support Representative
University of Toronto
Toronto, ON
Under the general direction of the Associate Director, Systems and Reporting, the Systems Support Representative (SSR) plays an important role in supporting the School of Graduate Studies…
Added 44 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 44 mins ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 44 mins ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
Position: Associate Director, Executive MBA, Recruitment and Admissions
Added 45 mins ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Jointly reporting to the hiring Associate Director of Faculty Development, and to the Dean or unit head of an assigned portfolio, or a Senior Development Officer (SDO) if in place, the…
Added 45 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
The Director, IT Managed Services leads day-to-day service delivery across Klick's IT Managed Services practice, ensuring predictable performance and measurable client outcomes from…
Added 45 mins ago
HH
Senior Officer, Data Integrity and Reporting
Hamilton Health Sciences Foundation
Hamilton, ON
- Full-time
We are seeking a Senior Officer, Data Integrity & Reporting to join our Corporate Services Department, reporting to the Director, Decision Support. In this role, you will work hands-on with…
Added 59 mins ago
MU
Frosh Development Specialist
McGill University
Brown Student Serv.
- Part-time
Under the supervision of the Associate Director, New Student Experience, and in collaboration with staff at the Office of Dean of Students and other campus partners, the incumbent has the…
Added 1 hour ago
TO
Development Officer
The Ontario SPCA and Humane Society
Brockville, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 1 hour ago
BN
Strategy and Partnerships Advisor
Build Nova Scotia
Halifax, NS
- Full-time
Reporting to the Director, Corporate Strategy and Stakeholder Relations, the Strategy and Partnerships Advisor supports developing and implementing Build Nova Scotia's corporate strategy…
Added 1 hour ago
ML
Multi-Unit Sales Representative - Foodservice
Maple Leaf Foods Inc.
Mississauga, ON
- $59,000 to $87,000 CAD / year
- Full-time
…goods companies. Reporting directly to the Multi Unit Sales Director, you will work alongside senior sales leaders supporting some of Canada's largest and most recognizable restaurant…
Added 1 hour ago
I
Product Development Specialist
Iovate
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Location: Oakville ON- Hybrid (3 days in office)
Added 2 hours ago
TO
Development Officer
The Ontario SPCA and Humane Society
Cornwall, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 2 hours ago
SN
Integrations Developer
Six Nations Polytechnic
Brantford, ON
- Contract
Under the supervision of the Director - Information Services, the Integrations Developer develops and delivers a Micro-Credential platform that integrates Six Nations Polytechnic’s (SNP)…
Added 2 hours ago
S
Staff Diagnostic Electrophysiology Technologist - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Meets regularly with the clinical director to review and finalize reports and arrange for these to be forwarded to the referring ophthalmologist.
Added 2 hours ago
SM
Art Director
Stash Media Inc.
Toronto, ON
- Full-time
An Art Director defines and oversees the visual vision of a project, shaping its aesthetic, mood, and storytelling language.
Added 2 hours ago
E
Senior Manager, Financial Planning & Analysis (FP&A)
Enwave
Toronto, ON
- Full-time
Reporting to the Director, FP&A, this role leads the organization's budgeting, forecasting, long-range planning, and performance reporting processes while partnering with senior leaders to…

Eva's

Senior Manager, Program Transformation and Service Excellence

Toronto, ON, Canada

$84,241 to $97,760 CAD / year · Full-time

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Job details

Pay: $84,241 to $97,760 CAD / year
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Senior Manager, Program Transformation and Service Excellence is responsible for leading strategic initiatives, quality improvement activities, service excellence projects, program transformation efforts, and the implementation of time-limited initiatives. The role serves as a key strategic partner to the Senior Director, Programs and Services in advancing project outcomes across the Programs and Services portfolio. Working across all programs and sites, the role provides leadership in project planning, implementation, monitoring, change management, evaluation, and engagement.

The Senior Manager, Program Transformation and Service Excellence operates with a high degree of autonomy, decorum, and discretion. The role requires strong relationship-building skills, comfort with ambiguity, attention to detail, solution-focused, exceptional project management abilities, and a commitment to anti-oppressive, anti-racist, trauma-informed, harm reduction, and youth-centered approaches.

This role reports to Senior Director, Programs and Services.

Responsibilities

Strategic Projects and Organizational Improvement

Lead special projects on behalf of the Senior Director, Programs and Services that support organizational strategic priorities and service excellence.
Design, coordinate, implement, and evaluate complex cross-functional initiatives involving multiple programs, sites, and stakeholders.
Develop project charters, implementation plans, work plans, timelines, risk assessments, communication plans, and evaluation frameworks.
Lead organizational reviews and recommendations related to program effectiveness, service delivery models, staffing structures, operational processes, and system improvements.
Support the implementation and sustainability of innovations, pilot projects, and new program models.
Ensure that projects funded through grants, donations, and time-limited funding opportunities achieve stated deliverables, outcomes, and reporting requirements.
Develop sustainability plans for successful pilot initiatives and support integration into ongoing service delivery where appropriate.
Identify opportunities to leverage funding, partnerships, and organizational resources to improve outcomes and program effectiveness.

Quality Improvement and Service Excellence

Lead the development and implementation of a comprehensive quality improvement framework across Programs and Services.
Support the program and services management team in refining, implementing, and evaluating service delivery models, including:
Case Management Models
Trauma-Informed Practice
Youth-Centred Service Delivery
Harm Reduction Approaches
Housing Stabilization Models
Equity-Based Service Planning
Work with the programs and services staff to identify and address systemic barriers, service inefficiencies, and inconsistencies in program delivery.
Develop recommendations aimed at reducing operational silos across sites and strengthening integrated service delivery approaches.
Design and implement continuous improvement processes using data, staff feedback, youth feedback, and organizational learning.
Support department reviews to identify opportunities to improve effectiveness, consistency, accountability, and quality across programs.

Organizational Effectiveness Projects

Lead and support initiatives related to:

Programs and Services model review and optimization.
Critical incident trend analysis, youth and staff safety reviews, and organizational learning.
Program capacity assessments and service coverage analysis.
Operational planning processes.
Support implementation of staff feedback mechanisms and improvement plans related to the department.
Identify trends impacting employee experience and service quality.

Equity and Accountability Initiatives

Monitor and evaluate deliverables related to Black youth-specific programming and equity commitments.
Support accountability frameworks for anti-Black racism and anti-oppression initiatives.
Monitor program outcomes and service commitments for 2SLGBTQ+ and Indigenous youth in accordance with organizational and funder obligations.
Develop performance measurement frameworks that assess equity outcomes and service quality.
Provide recommendations that strengthen culturally responsive programming and service accessibility.

Monitoring and Evaluation

In collaboration with appropriate staff:

Promote organizational efforts to strengthen data quality, reporting accuracy, and accountability to inform service improvements and storytelling.
Identify trends, opportunities, risks, and emerging programmatic/service issues requiring leadership attention.
Develop strategies to strengthen staff competency related to data collection, documentation standards, and reporting expectations.
Evaluate project outcomes and prepare lessons learned, recommendations, and implementation plans.
Develops and implements monitoring and reporting frameworks, tools, and processes to track program performance, project implementation, service quality, and progress against established organizational objectives.
Monitors key performance indicators (KPIs), project milestones, service delivery outcomes, and operational targets across programs and sites to identify trends, gaps, risks, and opportunities for improvement.

Engagement

Design and implement mechanisms that support meaningful youth engagement and regular feedback.
Develop systems that ensure youth voice is incorporated into program design, service delivery, and quality improvement efforts.
Establish organizational processes to ensure feedback is collected, analyzed, communicated, and acted upon in a timely and transparent manner.
Build and maintain strong relationships with internal and external stakeholders.
Assist in collaborating with funders, community organizations, educational institutions, government representatives, consultants, and partners on special initiatives.
Facilitate project committees, working groups, consultations, and stakeholder engagement sessions.

Time-Limited Initiatives and Funding Accountability

Support leadership with programs and initiatives funded through grants, donor contributions, pilot funding, and special project funding.
Support project success and completion, addressing barriers, finding solutions, and communicating status updates.
Monitor project deliverables, milestones, outcomes, budgets, and reporting requirements.
Support proposal development, implementation planning, and evaluation activities.
Create sustainability and transition plans for projects that demonstrate positive outcomes.
Identify opportunities to scale successful initiatives and integrate them into long-term organizational planning.

Communications and Reporting

Prepare executive-level reports, briefing notes, proposals, presentations, recommendations, and business cases.
Develop communication materials related to change management, project implementation, and engagement.
Present findings, recommendations, and project outcomes to senior leadership, and community stakeholders.

Qualifications

Post-secondary education in Business Administration, Project Management, Public Administration, Social Services, Human Services, Organizational Development, Quality Improvement, Evaluation, or a related field. Equivalent combinations of education and relevant experience may be considered. Qualifications outside of Canada must be assessed by a recognized certification body to demonstrate Canadian equivalency.
A minimum of five years of progressive experience in project management, program monitoring, quality improvement, organizational development, service transformation, evaluation, or a related field.
Demonstrated experience leading complex projects or organizational initiatives from planning and implementation through monitoring, evaluation, and reporting.
Experience working in community-based services, social services, youth-serving organizations, housing and homelessness services, or other nonprofit environments is an asset.
Demonstrated knowledge of project management methodologies, change management principles, continuous quality improvement, performance measurement, and evaluation practices.
Experience developing project plans, implementation frameworks, performance indicators, monitoring tools, evaluation reports, briefing documents, and recommendations for senior leadership.
Strong analytical skills, including the ability to interpret quantitative and qualitative data, identify trends, assess outcomes, and translate findings into actionable recommendations.
Demonstrated ability to lead cross-functional initiatives, facilitate stakeholder engagement, build collaborative relationships, and influence outcomes without relying solely on direct authority.
Strong organizational, planning, and time management skills, with the ability to manage competing priorities and deliver high-quality work within established timelines.
Excellent written and verbal communication skills, including the ability to prepare executive-level reports, facilitate meetings, deliver presentations, and communicate complex information clearly.
Demonstrated ability to exercise independent judgement, manage ambiguity, resolve complex problems, maintain confidentiality, and handle sensitive organizational matters with discretion.
Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and tools used for project tracking, data analysis, and reporting.
Demonstrated commitment to anti-oppressive, anti-racist, trauma-informed, harm reduction, and youth-centred approaches, with an understanding of the systemic barriers affecting youth experiencing homelessness.
Ability to work collaboratively across multiple sites, engage diverse stakeholders, and support organizational change in a complex service delivery environment.
Certification in Standard level C First/Aid CPR
Clear Vulnerable Sector Check is required

We advise all applicants with work permits that obtaining employment with Eva’s will not guarantee the approval of any application for Permanent Resident status and emphasize that Eva’s positions may not qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

Eva's does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Apply

Submit a cover letter and resume in one PDF document by November 17, 2026, to careers@evas.ca. Be sure to indicate 2026-41 Senior Manager, Program Transformation and Service Excellence in the title. No phone calls, please.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead strategic and cross-functional projects, service transformation, and quality improvement initiatives across programs and sites, from planning and implementation through evaluation and reporting. Develop monitoring and accountability frameworks, engage youth and stakeholders, and advise senior leadership on service effectiveness, equity, risks, and organizational improvements.

Requirements

Requires post-secondary education in a relevant field or an equivalent combination of education and experience, plus at least five years of progressive experience in project management, program monitoring, quality improvement, organizational development, transformation, or evaluation. Candidates should demonstrate strong project leadership, analytical, communication, and stakeholder engagement skills, commitment to youth-centered and equity-focused approaches, proficiency with Microsoft Office, Standard Level C First Aid/CPR certification, and the ability to obtain a Clear Vulnerable Sector Check.

Skills

Project Management
Strategic Planning
Change Management
Quality Improvement
Program Evaluation
Performance Measurement
Data Analysis
Stakeholder Engagement
Cross-Functional Leadership
Risk Assessment
Continuous Improvement
Executive Reporting
Youth Engagement
Equity and Anti-Oppression
Trauma-Informed Practice
Harm Reduction

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Change Management
Performance Measurement
Program Evaluation
Monitoring and Reporting
Key Performance Indicators
Data Quality
Quantitative and Qualitative Data
Risk Assessment
Project Charters
Implementation Plans
Evaluation Frameworks
Service Delivery Models
Case Management
Trauma-Informed Practice
Youth-Centered Service Delivery
Harm Reduction
Housing Stabilization
Equity-Based Service Planning
Anti-Black Racism
Anti-Oppression
Youth Engagement
Stakeholder Engagement
Grant-Funded Projects
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Standard Level C First Aid/CPR
Vulnerable Sector Check

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Work requirements

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