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Added 13 mins ago
T
Senior Production Planner
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- Full-time
An analytical, strategic mind, combined with the rigor to keep the details right.
Added 13 mins ago
ED
Lead Counsel - 788 EN
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- $112,006 to $173,235 CAD / year
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Added 13 mins ago
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Added 13 mins ago
HE
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- $41,000 to $45,000 CAD / year
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Looking for a job where you can meet new people, build real-world skills, and actually enjoy the process of growing your career?
Added 13 mins ago
MP
Senior Cyber Security Engineer
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Added 13 mins ago
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Job Details: Job Location: Toyotetsu Canada - Simcoe, ON, Salary Range: $40000.00 - $90000.00, Toyotetsu Canada Inc, Simcoe, Ontario has an opening for an Automation Engineering Specialist.…
Added 13 mins ago
LC
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Added 13 mins ago
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Added 13 mins ago
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Pharmacy Assistant Part Time Day Greenlight Requisition
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Added 13 mins ago
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Nuclear Engineer in Training
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- Full-time
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Added 28 mins ago
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Associate Operations Representative - Currency Processing
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Added 42 mins ago
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Added 42 mins ago
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Added 42 mins ago
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Added 42 mins ago
PH
Program Assistant, Program/Department Std
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Added 42 mins ago
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Added 42 mins ago
TG
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Added 57 mins ago
GC
Grill Cook Part Time
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…comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.…
Added 57 mins ago
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- Full-time

EventConnect

Internal - Event Management Coordinator

London, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 26, 2026
Experience: Minimum of 1 year of experience working in the hotel, sports or travel industry
Posting language: English
Posted: Oct 2, 2026

Original job description

About Eventconnect

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

Competitive salary and benefits
A casual but energetic work environment made for today’s workers
Performance-driven culture
Growth opportunities
IT equipment provided

About The Role

At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service, contributing to this success by supporting travelling teams and hotel partners to ensure a seamless reservation experience. You will foster strong relationships through professional communication and proactive follow-up.

Responsibilities

Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
Onboard new hotels into the network of EventConnect hotels
Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
Assist with various tasks within the operations department as it pertains to hotel relationships.
Assist with check-in issues as needed.
The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Qualifications

Ability to multitask and be agile in a fast-paced environment
Ability to quickly identify and assess customers' needs to achieve satisfaction
Accepts and welcomes new challenges
Accountable for being a team member and contributing to goals
Friendly, professional and confident nature both on the phone and through email communications
Strong problem-solving skills and the ability to collaborate with others
Ability to gauge your client and adjust your approach
An organized approach to completing your work to ensure that clients and hotel relationships are strengthened
Detail-oriented and precise team player who enjoys working with others
CRM experience
A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
Minimum of 1 year of experience working in the hotel, sports or travel industry
Previous experience in hotel management or sales would be considered an asset
Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.

This is an internal job posting only. To apply for the position please complete the following steps and upload your document by Friday, November 6th.

Application Process

List the steps your would take if you were unable to get confirmation numbers on a block of unconfirmed rooms assigned to you, prior to check-in.
You have a team who has arrived at the hotel and is unable to check-in with the front desk. Outline a few possible scenarios and the steps you would take to resolve the issue.
A guest has contacted you to remove a night on their reservation but we are past the cancellation deadline. How would you handle this situation?

Apply About employer

More about this job

Responsibilities

Manage hotel-related inquiries by phone, email, and live chat, and confirm reservation details with assigned hotels before events. Support travelling teams and hotel partners by resolving check-in and post-event issues, onboarding hotels, and assisting with other operations tasks as needed.

Requirements

Candidates should be organized, detail-oriented, adaptable, and confident communicating with customers and hotel partners, with strong problem-solving and collaboration skills and CRM experience. A university or college graduate is preferred, along with at least one year of experience in the hotel, sports, or travel industry; TICO certification is preferred and can be completed during the first three months of employment if needed.

Skills

Customer Service
Hotel Reservations
Professional Communication
Relationship Management
Problem-Solving
Multitasking
Organization
Attention to Detail
Collaboration
CRM
Reservation Confirmation
Hotel Onboarding
Issue Resolution
Live Chat Support

Benefits

Competitive Salary
Benefits
Growth Opportunities
IT Equipment Provided

Visa sponsorship

Not detected in the job text

Keywords

Event Management
Hotel Reservations
Hotel Partners
Reservation Confirmation
Confirmation Numbers
Guest Check-In
Hotel Onboarding
Customer Service
Phone Support
Email Support
Live Chat
CRM
Hotel Relationships
Travel Industry
Hospitality
Sports Management
Travel and Tourism
TICO Certification
After-Hours Emergency Coverage
Reservation Discrepancies
Operations Support

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