Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
Community Engagement & Learning Facilitator - 0926
The Family Centre
Edmonton, AB
Full-time
…non-profit organizations, community partners, agency staff, direct service professionals, supervisors, managers, and…
Added 10 mins ago
Call Centre Attendant
Canstar Restorations LP
Coquitlam, BC
Part-time
Answer the telephone and direct the calls/messages in a friendly and professional manner
Added 10 mins ago
Community Disability Worker: Every Other Saturday 24 Hours
Robin Hood Association
Sherwood Park, AB
Part-time
Professional conduct and appearance befitting a representative of RHA, which will include good performance related to personnel policies, such as attendance, punctuality and conflict…
Added 23 mins ago
Clinical Psychologist
Cheswold Park Hospital
Halifax, NS
Part-time
…friendly team to provide neuropsychological assessment and professional consultation and support the delivery of Cognitive Stimulation Therapy groups. Other duties include service…
Added 23 mins ago
Community Engagement & Learning Facilitator - 0926
The Family Centre of Northern Alberta
AB · Edmonton, AB
Full-time
…non-profit organizations, community partners, agency staff, direct service professionals, supervisors, managers, and…
Added 23 mins ago
Family School Liaison Social Worker
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
Full-time
Provide Direct Support and Intervention (25%)
Added 25 mins ago
Project Manager: Environmental Contracting
Kinetic
AB · Calgary, AB
Full-time
…Calgary branch for Project Manager to plan, schedule, organize, direct, control and evaluate hazardous material abatement and demolition projects from start to finish according to schedule,…
Added 25 mins ago
Ambassadeur (drice) de marque / Brand Ambassador
Brand Momentum
Montreal, QC
$22 CAD / hour
Temporary
…positive pour tous les visiteurs. Si vous aimez les événements en direct, les animaux de compagnie et le contact avec les consommateurs, nous aimerions vous…
Added 25 mins ago
Professional Assistant Branch Manager Wealth
TD
Vancouver, BC
Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 25 mins ago
Part-Time Merchandiser (Warehouse/Grocery)
Merchandising Consultants Associates
AB · Edmonton, AB
$20 CAD / hour
Part-time
We are currently looking for reliable, energetic Merchandising Representatives to support a leading manufacturer's Direct Store Delivery (DSD) program in big box retail stores. In this…
Added 25 mins ago
Family Courtworker
Native Counselling Services of Alberta
High Level, AB
Up to $49,980 CAD / year
Full-time
…addressing their legal matters, be dependable, presenting a professional appearance, work closely with other community organizations to best support the…
Added 25 mins ago
Mental Health & Addiction Treatment Sup Workr
Edgewood Health Network Inc
Calgary, AB
Provide direct support and supervision to patients in daily routines, meal support, and therapeutic activities.
Added 25 mins ago
Mental Health & Addiction Treatment Sup Workr
Edgewood Health Network Inc
Calgary, AB
Provide direct support and supervision to patients in daily routines, meal support, and therapeutic activities.
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Markham, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Concierge
FirstService Residential Canada
Vancouver, BC
Part-time
…competitive salaries, top-tier medical, dental, career training, and support for continued professional…
Added 52 mins ago
Student Service Associate
Sheridan College
Mississauga, ON
Full-time
Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Oakville, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Security Concierge
FirstService Residential Canada
Oakville, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 52 mins ago
Director, Maintenance
Porter Airlines Inc.
Toronto, ON
Full-time
Direct leadership over Maintenance Operations Control (MOC) to manage real-time maintenance recovery, AOG events, and fleet availability
Added 55 mins ago
Licensed Practical Nurse - Part Time
Optima Living
Calgary, AB
Part-time
Provides direct nursing care including administration and/or distribution of medications, medical treatments and procedures, and resident education as needed.

EventConnect

Software Support Specialist

London, ON, Canada

Apply by: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

Apply About employer

More about this job

Responsibilities

Provide Tier 1 support to EventConnect users by troubleshooting platform, reservation, event, and workflow issues, documenting resolutions, and escalating complex bugs or feature requests. Monitor support queues and performance metrics, identify recurring customer and process issues, and collaborate with internal teams to improve documentation, workflows, and the platform.

Requirements

Candidates should have a development background through work, personal projects, training, a bootcamp, or certification, and familiarity with at least one programming language, scripting, or small-application development. Strong communication and problem-solving skills, curiosity, customer empathy, adaptability, and the ability to manage priorities independently and collaboratively are required.

Skills

Tier 1 Technical Support
Customer Support
Troubleshooting
Issue Diagnosis
Issue Documentation
Programming
Scripting
Problem-Solving
Written Communication
Verbal Communication
Customer Empathy
Prioritization
Knowledge Base Documentation
Process Improvement
Cross-Functional Collaboration

Benefits

Competitive Compensation
Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

EventConnect
Software Support
Tier 1 Support
Technical Support
Functional Support
Customer Support
Event Management
Reservations
Event Setup
EMS/EMC
Troubleshooting
Programming Languages
Scripting
Small Applications
Ticketing Systems
Support Queues
Knowledge Bases
Support Playbooks
Customer Satisfaction
Response Time KPIs
Issue Escalation
Bug Reporting
Feature Requests
Product Operations
Process Improvement
Internal Tooling
Customer Success
Product
Engineering
Sports and Events Industry

Report this job