Jobs in Canada

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Added 11 mins ago
Service Desk Specialist (6-Month Contract)
Cassels Brock & Blackwell LLP
Toronto, ON
Full-time
Our Toronto office is currently recruiting for a Service Desk Specialist for a 6-month contract in our Information Technology Department, reporting to our Senior Manager, End User Services.…
Added 11 mins ago
Power BI Administrator
Ardent SoftSol Inc.
Toronto, ON
Contract
Technical Support Specialist/ Power BI Administrator
Added 41 mins ago
HR Systems & Reporting Specialist
Flynn Group of Companies
Mississauga, ON
$85,000 to $110,000 CAD / year
Full-time
The Human Resources Systems & Reporting Specialist is responsible for the administration, maintenance, optimization, and reporting of Human Resources systems and data. Acting as the primary…
Added 43 mins ago
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
Full-time
We are innovators and leaders in the change management space. Our legendary customer & colleague experience continues to guide us as we deliver enhanced technologies, processes, and…
Added 57 mins ago
HR Systems & Reporting Specialist
Flynn Group of Companies
Mississauga, ON
Full-time
The Human Resources Systems & Reporting Specialist is responsible for the administration, maintenance, optimization, and reporting of Human Resources systems and data. Acting as the primary…
Added 57 mins ago
C-GE-470 - Spécialiste d’intégration Défense et sécurité
CAE
Montreal, QC
Full-time
Effectuer diverses taches de maintenance des logiciels et de contrôle de configuration en utilisant le gestionnaire de source GIT.
Added 1 hour ago
Information Systems Specialist, Network Support
London Public Library
London, ON
Full-time
Collaborates with the Web/Internet, Network & Intranet Specialist in the design, configuration and implementation of the WAN.
Added 2 hours ago
PACS Clinical Informatics Specialist - Diagnostic Imaging
Quinte Health
Belleville, ON
Full-time
The PACS Clinical Informatics Specialist is responsible for the comprehensive management and optimization of the
Added 2 hours ago
Informatica Data Governance & Catalog Specialist
TechDoQuest
Toronto, ON
Contract
We are looking for a Senior Informatica Data Governance Consultant with strong experience in Data Governance, Metadata Management, Data Catalog, and Informatica platforms. The successful…
Added 4 hours ago
Product Quality Customer Support Specialist (English version)
Averna Powered by Spherea
Montreal, QC
Full-time
We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product…
Added 4 hours ago
Product Quality Customer Support Specialist (English version)
Averna
Montreal, QC
Full-time
We are looking for a technically curious, customer-focused specialist to strengthen both product quality and the customer experience. You will work with the product management and product…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.
Added 6 hours ago
Business Systems & Automation Developer
optiBPO
NB · Chiasson Office, NB
Full-time
Build and maintain reports and dashboards for sales, marketing and management.
Added 10 hours ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM…
Added 11 hours ago
Firmware Engineer
Corvita Biomedical
Toronto, ON
Full-time
Work within Corvita's design-control, software-lifecycle, configuration-control, review, and change-management procedures.
Added 11 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.
Added 12 hours ago
(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
Full-time
Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for…
Added 12 hours ago
Software Support Specialist
EventConnect
London, ON
Other
The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through…
Added 17 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.
Added 18 hours ago
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
Contract
…Receivable (AR), Accounts Payable (AP), General Ledger (GL), Credit Management, payments, cheque processing, UAT, configuration and training…
Added 18 hours ago
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
Full-time
Experience with infrastructure-as-code and configuration management tools such as Terraform and Ansible
Added 23 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.
Added 1 day ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.
Added 1 day ago
Customer Success Solutions Specialist
Teltoo (Acquired by Haivision)
Success, SK
Full-time
Collaborate with Technical Support, Product Management, and Engineering teams to resolve and escalate
Added 1 day ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Advanced troubleshooting, configuration, and application support skills with Infor LN.

EventConnect

Software Support Specialist

London, ON, Canada

Apply by: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

Apply About employer

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Original job description

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

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More about this job

Responsibilities

Provide Tier 1 technical and functional support to users via multiple channels while troubleshooting reservation and workflow issues. Document support interactions and collaborate with internal teams to improve platform performance and processes.

Requirements

Requires a background in development through work experience, projects, or training, along with familiarity with at least one programming language. Candidates must possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Skills

Technical support
Troubleshooting
Customer service
Programming
Scripting
Documentation
Problem-solving
Communication
Software support
Ticketing systems
Workflow management
Data analysis
Collaboration
Time management

Benefits

Competitive compensation
Benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Operations
Tier 1 Support
Technical Support
Troubleshooting
EventConnect
Programming
Scripting
Ticketing Systems
Customer Success
Product Development
Engineering
Workflow Optimization
Documentation
KPIs
Sports Industry
Event Industry
Software Platform
Digital Products
Collaboration

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