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Added 6 mins ago
Operations Admin - Customs
Ryder Supply Chain Solutions
Brampton, ON · CAN - Brampton ON Pedigree Ct
Full-time
We are seeking a detail-oriented Customs & Trade Compliance Specialist to support the importation of goods into Canada and ensure compliance with customs regulations, trade agreements, and…
Added 6 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
Relationship Building Skills - ability to form partnerships with internal and external stakeholders. With effective communication and presentation skills.
Added 20 mins ago
Microsoft 365 Collaboration & Solutions Specialist
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Montreal, QC
$65 to $70 CAD / hour
Contract
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Added 20 mins ago
Academic Application Specialist
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Placement within the range is typically based upon a review of skills, experience, and internal equity.
Added 20 mins ago
Global Marketing Category Manager
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Mississauga, ON
Full-time
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Added 22 mins ago
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Added 36 mins ago
Manager, Anti-Money Laundering
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Added 36 mins ago
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Quality Technician (Contract)
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Added 50 mins ago
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Added 50 mins ago
Procurement Specialist
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Added 50 mins ago
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Added 50 mins ago
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Added 51 mins ago
Claims Specialist, Property
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AB · Winnipeg, MB · Victoria, BC · Vancouver, BC · Calgary, AB
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…experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of…
Added 51 mins ago
Actuarial Specialist
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Toronto, ON · Cambridge, ON · Vancouver, BC
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Excellentes aptitudes en communication écrite et orale en anglais et en français
Added 51 mins ago
Talent Acquisition Specialist
SLR Consulting
Guelph, ON · Toronto, ON · Ottawa, ON · Vancouver, BC
Full-time
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Spécialiste des autorisations de retour de marchandises / RMA Specialist
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Full-time
Excellentes aptitudes en communication écrite et orale en anglais et en français
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Added 1 hour ago
Risk Specialist
SPECTRAFORCE
Toronto, ON
$85 to $89 CAD / hour
Contract
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Added 1 hour ago
Claims & OS&D Specialist – LTL Freight
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Added 1 hour ago
Microsoft 365 Collaboration & Solutions Specialist
IDEKA Services Conseils
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Added 1 hour ago
Accounts Payable Specialist
KUTHALA GROUP
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Full-time
Role Description The Accounts Payable Specialist is a full-time, on-site role based in Georgetown, ON. This position is responsible for processing vendor invoices, matching purchase orders,…

EventConnect

Software Support Specialist

London, ON, Canada

Apply by: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

Apply About employer

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Original job description

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

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More about this job

Responsibilities

Provide Tier 1 technical and functional support to users via multiple channels while troubleshooting reservation and workflow issues. Document support interactions and collaborate with internal teams to improve platform performance and processes.

Requirements

Requires a background in development through work experience, projects, or training, along with familiarity with at least one programming language. Candidates must possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Skills

Technical support
Troubleshooting
Customer service
Programming
Scripting
Documentation
Problem-solving
Communication
Software support
Ticketing systems
Workflow management
Data analysis
Collaboration
Time management

Benefits

Competitive compensation
Benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Operations
Tier 1 Support
Technical Support
Troubleshooting
EventConnect
Programming
Scripting
Ticketing Systems
Customer Success
Product Development
Engineering
Workflow Optimization
Documentation
KPIs
Sports Industry
Event Industry
Software Platform
Digital Products
Collaboration

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