Jobs in Canada

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Added 24 mins ago
Conseiller / Conseillère cybermétrie (web analytique)
Isarta
Montreal, QC
Full-time
…performance reports based on our clients' objectives. As a specialist, you will make recommendations based on web metrics analysis to guide our clients in their strategic…
Added 24 mins ago
Application Development Specialist/Chemical Engineer
NanoTech Innovation Inc.
Richmond, BC
Full-time
We are looking for a technically strong specialist who can support product development/improvement, application consultations, and assist with B2B project opportunities. This role may be a…
Added 1 hour ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM…
Added 1 hour ago
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 1 hour ago
Firmware Engineer
Corvita Biomedical
Toronto, ON
Full-time
The role suits an engineer who enjoys moving between code, schematics, the laboratory bench, and controlled technical records. You will own reliable embedded implementation and objective…
Added 1 hour ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years’ experience as a technical business analyst or application specialist preferred.
Added 1 hour ago
Medical Device Regulatory Specialist
Corvita Biomedical
Toronto, ON
Full-time
The Medical Device Regulatory Specialist will support Corvita's Health Canada-first regulatory program under the direct supervision of the Senior Regulatory Manager.
Added 2 hours ago
PROJECT MANAGER TW
City of Toronto
Toronto, ON
…stakeholders and councillors. Represents the Division as a technical specialist at project and organizational meetings with planners, administrators, contractors and other external service…
Added 3 hours ago
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Carry out technical and financial validation in collaboration with technical teams (geophysics, surveying, etc.) and accounting.
Added 3 hours ago
AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Internship
The AI & Innovation Specialist will contribute to driving the Innovation program and to expanding AI use cases across the entire project.
Added 3 hours ago
Contract Conformance Specialist
Contract Professionals Canada Inc.
Calgary, AB · Greater Calgary Metropolitan Area
Contract
We are recruiting for a Contract Conformance Specialist to support a major energy infrastructure expansion project. This is a one-year contract anticipated to begin in October 2026 or as…
Added 3 hours ago
(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
Full-time
Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for…
Added 3 hours ago
Software Support Specialist
EventConnect
London, ON
Other
The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through…
Added 3 hours ago
Systems Testing/QA Specialist - Senior - RQ11380
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist - Senior to support software quality assurance and testing activities across complex technology environments. The successful…
Added 3 hours ago
Systems Testing/QA Specialist - Senior - RQ11380
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist - Senior to support software quality assurance and testing activities across complex technology environments. The successful…
Added 3 hours ago
Systems Testing/QA Specialist - Senior - RQ11380
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist - Senior to support software quality assurance and testing activities across complex technology environments. The successful…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11638
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, strong expertise in functional and non-functional testing, healthcare…
Added 3 hours ago
Systems Testing/QA Specialist – Senior - RQ11637
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with 7+ years of QA and systems testing experience, including expertise in functional and non-functional testing,…
Added 4 hours ago
Spécialiste bilingue du soutien aux conseillers (Contrat de 12 à 18 mois) / Bilingual Advisor Support Specialist (12-18 Months Contract)
Apexa
Remote, Canada
Contract · Remote
We are looking for a Bilingual Advisor Support Specialist for a 12-18 month contract to join our team and help us deliver t

EventConnect

Software Support Specialist

London, ON, Canada

Apply by: Oct 14, 2026
Posting language: English
Posted: May 7, 2026

Apply About employer

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Original job description

Overview

The Software Support Specialist role is part of EventConnect’s Operations team and is designed to build deep hands-on knowledge of our software, customers, and business operations through direct day-to-day support experience.

This role is a strong fit for someone early in their career who is interested in technology, software products, and solving real customer problems in a fast-moving environment.

About The Role

As a Software Support Specialist, you will be a member of the Operations team, helping customers successfully use the EventConnect platform while developing a strong understanding of the workflows that drive our business.

This role offers meaningful exposure to product behaviour, customer pain points, process gaps, and the day-to-day realities of supporting a live software platform. Strong performance may create future opportunities for broader growth within EventConnect, including technical roles, depending on performance, business needs, and role availability.

Key Responsibilities

Provide Tier 1 technical and functional support for EventConnect users by phone, email, chat, and ticketing systems
Troubleshoot reservation, event, and workflow-related issues and help guide users through platform questions and configuration needs
Reproduce, diagnose, and resolve customer-reported issues, escalating more complex bugs or feature requests to Product or Engineering with clear and accurate documentation
Support customers and internal teams with key workflows, including EMS/EMC, reservations, event setup, and related operational processes
Document support interactions, known issues, workarounds, and process improvements in internal knowledge bases and support materials
Monitor support queues, prioritize incoming requests, and meet team KPIs related to response times, resolution quality, and customer satisfaction
Identify recurring issues, workflow friction, and opportunities for better documentation, process improvement, or internal tooling
Contribute to support playbooks, training materials, and internal process refinement based on customer patterns and day-to-day operational experience
Collaborate with Customer Success, Product, and Engineering teams to share customer insights and help improve the platform over time

Required Skills/Qualifications

Development background through work experience, personal projects, bootcamp or certification, or formal training
Familiarity with at least one programming language, scripting, or building small applications
Strong written and verbal communication skills
Strong problem-solving skills, curiosity, and persistence
Interest in software, technology, and digital products
Ability to learn new systems, workflows, and tools quickly
Customer-focused mindset with empathy, patience, and professionalism
Ability to manage multiple priorities in a fast-paced environment
Ability to work both independently and collaboratively as part of a team

Why Join EventConnect

Be part of a growing company building software for the sports and event industry
Gain deep product knowledge and firsthand exposure to how customers use the platform every day
Work in a collaborative environment where support, operations, and product knowledge are valued
Competitive compensation, benefits, and professional development opportunities

Equal Opportunity

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

If a candidate is selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests accommodation, adjustments will be made to support their specific needs.

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More about this job

Responsibilities

Provide Tier 1 technical and functional support to users via multiple channels while troubleshooting reservation and workflow issues. Document support interactions and collaborate with internal teams to improve platform performance and processes.

Requirements

Requires a background in development through work experience, projects, or training, along with familiarity with at least one programming language. Candidates must possess strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Skills

Technical support
Troubleshooting
Customer service
Programming
Scripting
Documentation
Problem-solving
Communication
Software support
Ticketing systems
Workflow management
Data analysis
Collaboration
Time management

Benefits

Competitive compensation
Benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software Support
Operations
Tier 1 Support
Technical Support
Troubleshooting
EventConnect
Programming
Scripting
Ticketing Systems
Customer Success
Product Development
Engineering
Workflow Optimization
Documentation
KPIs
Sports Industry
Event Industry
Software Platform
Digital Products
Collaboration

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