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Added 9 mins ago
Z
Network Engineer
Zetron
Victoria, BC
- $80,000 to $120,000 CAD / year
- Full-time
You will provide technical guidance on network architecture, support technology improvement projects and work closely with teams across the business, including overseas offices. You will…
Added 9 mins ago
P
Mechanical Start Up Lead
PROENERGY
Field, BC
- Full-time
And our worldwide service centers ensure local service expertise near our customers. Our expanding service footprint includes Phoenix, Buenos Aires, New Brunswick, and additional locations…
Added 9 mins ago
BC
Journeyman Mechanic
Barnhart Canada
Fort McMurray, AB
- Full-time
This role offers variety, technical challenges, and the opportunity to work on a wide range of heavy-duty equipment. In this role, you will:
Added 10 mins ago
TS
Junior Project Manager
TÜV SÜD
Gormley, ON
- Full-time
1 to 2 years of experience in project coordination, project administration, customer service, laboratory operations, or a technical support environment.
Added 10 mins ago
KM
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
- Full-time
At KMBS, we don’t just provide technical service - we create an exceptional customer experience. We are looking for a passionate leader, capable of guiding a team of customer-focused…
Added 10 mins ago
SG
SALES ASSISTANTSHIP & SALES ADMINISTRATION ASSISTANT
Senstronic Group
Mississauga, ON
- Full-time
…delivers dedicated, application-specific solutions to a global customer base. Its product portfolio includes standard and customized inductive, magnetic, capacitive, and optic sensors, as…
Added 10 mins ago
P
Customer Service Representative
PERGOLUX
Vancouver, BC
- $58,000 to $65,000 CAD / year
- Full-time
As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and…
Added 12 mins ago
A
Technician
Airgas
Maple Ridge, BC
- Full-time
Occasionally provides on-site service to support our equipment and customers.
Added 12 mins ago
M
Senior Specialist, Product Experience Design
Mastercard
Toronto, ON
- Full-time
…continuous user feedback and optimization within business and technical constraints. Our products are delivered through web and mobile applications and voice interfaces, including…
Added 12 mins ago
RB
Certified Electrical Technologist
RS Breakers and Controls Inc.
Calgary, AB
- $28 to $35 CAD / hour
- Full-time
…Technologist (CET) to join our growing team. This role combines technical expertise, problem-solving, customer support, and project coordination to help deliver high-quality electrical…
Added 12 mins ago
Parts Sales Associate
I M P Group International Inc.
Dorval, QC
The role combines customer service, sales, procurement coordination, order management and aviation parts administration, with a strong emphasis on customer satisfaction, responsiveness,…
Added 12 mins ago
P
Customer Success Specialist
Pagefreezer
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
Are you the newest Customer Success Specialist at Pagefreezer?
Added 12 mins ago
Quality Electrical Engineer
SKF
Calgary, AB
We are seeking a skilled Quality Electrical Engineer to support customer and manufacturing quality for electrical and electronic products. The position is responsible for Customer-return…
Added 12 mins ago
Senior Lending Advisor - Scotia Plaza, Toronto, ON
Scotiabank
Toronto, ON
Deliver exceptional client experiences aligned with the Customer Experience Model (CEM).
Added 12 mins ago
Business Advisor - Regional Opportunities (Downtown Toronto, ON)
Scotiabank
Toronto, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional…
Added 12 mins ago
Senior Financial Advisor - Liberty Village, Toronto, ON
Scotiabank
Toronto, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 12 mins ago
Portfolio Administrator
Scotiabank
Toronto, ON
…book of business by providing effective and efficient client service and in the execution of business development related activities. The role is a dedicated client servicing support role,…
Added 12 mins ago
Customer Experience Associate - Burnaby Main, Burnaby BC (18.75hrs/week)
Scotiabank
Burnaby, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 12 mins ago
Consulting Infrastructure Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
At Canada Life, the foundation of our strategy is to put the customer at the center of everything we do. An important part of putting our customers at the centre is ensuring that we provide…
Added 12 mins ago
K
Organic Social Media Manager
KittySpout
Remote, Canada
- $36,000 to $54,000 USD / year
- Full-time
- Remote
…launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…
Added 12 mins ago
E
Application Support Specialist
Equiniti
Toronto, ON
- Full-time
…Management, and external data providers to resolve issues, improve service reliability, and support ongoing platform…
Added 12 mins ago
K
Social Media Manager - DTC eCommerce
KittySpout
Remote, Canada
- $36,000 to $54,000 USD / year
- Full-time
- Remote
…launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…
Added 12 mins ago
K
Social Media & Content Manager
KittySpout
Remote, Canada
- $36,000 to $54,000 USD / year
- Full-time
- Remote
…launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…
Added 12 mins ago
K
Social Media Manager - TikTok & Instagram
KittySpout
Remote, Canada
- $36,000 to $54,000 USD / year
- Full-time
- Remote
…launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…
Added 12 mins ago
K
Social Media Manager
KittySpout
Remote, Canada
- $36,000 to $54,000 USD / year
- Full-time
- Remote
…launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the…

Evertz Microsystems Limited

SLA Customer Coordinator

Burlington, ON, L7L 5Z9, Canada

Salary Range: $40K CAD - $45K CAD · Full-time

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Job details

Pay: Salary Range: $40K CAD - $45K CAD
Job type: Full-time
Apply by: Jan 21, 2027
Posting language: English
Posted: Oct 23, 2026

Original job description

We are looking for a highly organized and proactive individual to support our sales team in a presales capacity, with a focus on Service Level Agreements (SLAs). This role involves coordinating and leading meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA-related offerings. This is an ideal opportunity for someone who excels at multitasking, cross-functional collaboration, and thrives in a dynamic, customer-centric environment.

Responsibilities

Ensure thorough and detailed understanding of assigned customers' SLAs
Review and approve RMA requests (repair/replacement/rental/loan) in accordance with the SLA
Attend customer service review calls & take notes, follow up on action items
Work with the evTOC CSM to review and escalate customer tickets with management, engineering, and production as needed
Communicate with Failure Analysis and evTOC Service teams as well as customers regarding questions, service reviews or issues
Collaborate with the SLA Sales Administration team on SLA renewals (escalating to address customer issues, changes, suggestions, etc.)
Maintain status/records for SLA Spares with SLA Returns Administration & evTOC
Follow up on outstanding RMAs of all types
Occasional weekend on-call coverage
Additional tasks as required

Qualifications:

College Education in related field (Business, Administration) or related experience
Superior organizational skills, and problem-solving abilities
Excellent verbal and written communication skills, time management skills and interpersonal skills
Knowledge of Microsoft Excel, Word, and Outlook

What we Offer:

Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams
Onsite Counsellor

Date Posted: October 2026
Location: Burlington, Ontario (in-office position)
Hours: Monday - Friday, 40 hours.
Vacancy: This is an existing position.
Salary Range: $40K CAD - $45K CAD

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies - a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities - please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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More about this job

Responsibilities

The SLA Customer Coordinator will manage and review customer Service Level Agreements and process RMA requests. They will also facilitate communication between internal teams and customers to resolve service issues and support SLA renewals.

Requirements

Candidates should possess a college education in business or administration and demonstrate superior organizational and problem-solving abilities. Excellent verbal and written communication skills, along with proficiency in Microsoft Office, are required for this role.

Skills

Service Level Agreements
Customer Service
Sales Support
RMA Management
Cross-functional Collaboration
Time Management
Problem-solving
Communication
Microsoft Excel
Microsoft Word
Microsoft Outlook
Organizational Skills
Interpersonal Skills

Benefits

Employer funded benefits program
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams
Onsite Counsellor

Visa sponsorship

Not detected in the job text

Keywords

SLA
Customer Service
RMA
Sales Administration
Broadcast Technology
Service Review
Technical Support
Microsoft Excel
Microsoft Word
Microsoft Outlook
Administration
Presales
Customer-centric
Failure Analysis
Renewals
Spares Management

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