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Project Administrator
Convergint
Dartmouth, NS
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
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Service Coordinator - Security Systems
Convergint
Dartmouth, NS
- Full-time
Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers,…
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Sales Director
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
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Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Responsible for the successful administration of key accounts with a higher level of complexity including, estimating, competitive pricing, maximize profit margin, quoting, order…
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Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
This role is responsible for customer master data administration. The incumbent is responsible for creating and updating master data records in the appropriate systems in compliance with…
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HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…multi-divisions, facilities, locations and employees (management self-service and employee self-service). Resolve issues and participate in the implementation of a corrective action plan in…
Added 1 min ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
Provides information to provincial bodies, municipalities, and special interest groups regarding transportation asset administration, benchmarking, performance measurements, and best…
Added 1 min ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
Attends conferences, seminars, and in-house training to upgrade skills. Participates in in-service training and shares knowledge with colleagues.
Added 1 min ago
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Director of Care - Full time - York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with…
Added 1 min ago
Health Care Aide - Get - A - Way Club
Winnipeg Regional Health Authority
Winnipeg, MB
…employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the…
Added 1 min ago
Clerk III - Medical Clinic Receptionist
Winnipeg Regional Health Authority
Rossburn, MB
Recognized Medical Administration Certificate or equivalent combination of education and experience required.
Added 1 min ago
CT Technologist - General Duty
Winnipeg Regional Health Authority
Winnipeg, MB
…training in conjunction with formal courses (e.g., IV Medication Administration or Vascular Access for Health Care Professionals at Red River Community…
Added 1 min ago
Licensed Practical Nurse
Winnipeg Regional Health Authority
Winnipeg, MB
…designated patients, including independent nursing services, administration of prescribed medical treatments, collaboration and interaction within the healthcare team and participation in…
Added 1 min ago
General Duty Nurse (N2) - Adult Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 30 mins ago
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Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources Generalist serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy…
Added 30 mins ago
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Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
A community college diploma in Office Administration, a university Business Certificate 1 or an equivalent program.
Added 30 mins ago
CO
Police Officer
City of Saint John
Saint John, NB
- Full-time
a minimum of three years of satisfactory full time service as a member of any police force in Canada.
Added 30 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Keeps informed of new developments in policing, identifies new avenues for potential research, and forecasts future requirements for service delivery.
Added 31 mins ago
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Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 31 mins ago
1
Dental Receptionist - Dr. Josie Maricello Dentistry
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $25 to $30 CAD / hour
- Full-time
Completion of a Dental Administration Program/Certificate
Added 31 mins ago
1
Dental Administrator, Sault Dental Arts
123Dentist
Sault Ste. Marie, ON
- $23 to $27 CAD / hour
- Full-time
Previous dental office experience is an asset, but we are willing to consider candidates with strong customer service and administrative skills.
Added 31 mins ago
1
Dental Receptionist
123Dentist
Dieppe, NB
- Full-time
…managing administrative tasks and providing excellent customer service, the receptionist contributes to a positive patient experience and supports the overall efficiency of the dental…
Added 31 mins ago
1
Dental Receptionist - Appletree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- Part-time
Completion of a Dental Administration Program/Certificate preferred
Added 31 mins ago
1
Dental Administrator - Dental Studio - Square One
123Dentist
Mississauga, ON
- $27 to $32 CAD / hour
- Part-time
We’re looking for someone with strong dental administration experience, excellent knowledge of dental insurance and billing, and hands-on experience with Tracker dental software who can…
Added 31 mins ago
1
Dental Administrator - Dentistry on Dundas
123Dentist
Cambridge, ON
- Full-time

Evertz

RMA Coordinator

Burlington, ON, Canada

Salary Range: $40K CAD - $45K CAD · Contract

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Job details

Pay: Salary Range: $40K CAD - $45K CAD
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures (SOPs).

The role involves close collaboration with internal departments - including Production, Logistics, Sales, Administration, and Technical Support - to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement quotes for customers. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering a seamless customer experience.

Responsibilities:

Support general administrative tasks and maintain accurate records that keep the team running smoothly
Evaluation of customer needs and solutions
Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns
Correspond with customers regarding returns, status updates and payments
Act as the go-to contact for customer return requests
Prepare replacement quotes and manage the warranty replacement process end-to-end
Other duties as required

Qualifications:

Post-Secondary Education in related field (Business, Administration) or related experience
Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
Ability to work in a fast-paced environment
Knowledge of Microsoft Excel, Word, and Outlook
Some customer service experience if preferred

What we Offer:

Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams

Date Posted: November 2026

Location: Burlington, Ontario (in-office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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More about this job

Responsibilities

Manage customer hardware return requests, issue and process RMA numbers, provide customers with return and payment updates, and maintain accurate records. Coordinate warranty replacements, repair shipments, and replacement quotes with internal teams to support a smooth customer experience.

Requirements

Post-secondary education in business or administration, or related experience, is requested; customer service experience is preferred. Candidates should have strong communication, critical-thinking, problem-solving, time-management, and interpersonal skills, be comfortable in a fast-paced environment, and know Microsoft Excel, Word, and Outlook.

Skills

Customer Service
Return Merchandise Authorization Processing
Quote Preparation
Customer Communication
Recordkeeping
Administrative Support
Problem-Solving
Critical Thinking
Time Management
Interpersonal Communication
Microsoft Excel
Microsoft Word
Microsoft Outlook
Cross-Functional Collaboration

Benefits

Employer-Funded Benefits Program
Work-Life Balance
Employee Assistance Plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events
Sports Teams

Visa sponsorship

Not detected in the job text

Keywords

Return Merchandise Authorization
RMA
Customer Returns
Hardware Returns
Warranty Replacements
Repair Shipments
Replacement Quotes
Standard Operating Procedures
Customer Service
Customer Support
Administrative Support
Recordkeeping
Microsoft Excel
Microsoft Word
Microsoft Outlook
Production
Logistics
Sales
Technical Support
Broadcast Equipment
Broadcast Solutions
Fast-Paced Environment

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