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Added 28 mins ago
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Evertz

RMA Coordinator

Burlington, ON, Canada

Salary Range: $40K CAD - $45K CAD · Contract

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Job details

Pay: Salary Range: $40K CAD - $45K CAD
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures (SOPs).

The role involves close collaboration with internal departments - including Production, Logistics, Sales, Administration, and Technical Support - to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement quotes for customers. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering a seamless customer experience.

Responsibilities:

Support general administrative tasks and maintain accurate records that keep the team running smoothly
Evaluation of customer needs and solutions
Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns
Correspond with customers regarding returns, status updates and payments
Act as the go-to contact for customer return requests
Prepare replacement quotes and manage the warranty replacement process end-to-end
Other duties as required

Qualifications:

Post-Secondary Education in related field (Business, Administration) or related experience
Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
Ability to work in a fast-paced environment
Knowledge of Microsoft Excel, Word, and Outlook
Some customer service experience if preferred

What we Offer:

Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams

Date Posted: November 2026

Location: Burlington, Ontario (in-office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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More about this job

Responsibilities

Manage customer hardware return requests, issue and process RMA numbers, provide customers with return and payment updates, and maintain accurate records. Coordinate warranty replacements, repair shipments, and replacement quotes with internal teams to support a smooth customer experience.

Requirements

Post-secondary education in business or administration, or related experience, is requested; customer service experience is preferred. Candidates should have strong communication, critical-thinking, problem-solving, time-management, and interpersonal skills, be comfortable in a fast-paced environment, and know Microsoft Excel, Word, and Outlook.

Skills

Customer Service
Return Merchandise Authorization Processing
Quote Preparation
Customer Communication
Recordkeeping
Administrative Support
Problem-Solving
Critical Thinking
Time Management
Interpersonal Communication
Microsoft Excel
Microsoft Word
Microsoft Outlook
Cross-Functional Collaboration

Benefits

Employer-Funded Benefits Program
Work-Life Balance
Employee Assistance Plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events
Sports Teams

Visa sponsorship

Not detected in the job text

Keywords

Return Merchandise Authorization
RMA
Customer Returns
Hardware Returns
Warranty Replacements
Repair Shipments
Replacement Quotes
Standard Operating Procedures
Customer Service
Customer Support
Administrative Support
Recordkeeping
Microsoft Excel
Microsoft Word
Microsoft Outlook
Production
Logistics
Sales
Technical Support
Broadcast Equipment
Broadcast Solutions
Fast-Paced Environment

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