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Added 26 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Cambridge, ON
- Full-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 27 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brooks, AB
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 27 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 27 mins ago
LD
Vice Principal Pool: Catholic Secondary School
London District Catholic School Board
London, ON
- Full-time
Part 1 - Religious Education or Equivalent (required). Specialist (preferred).
Added 27 mins ago
LI
Quality Assurance Specialist
LanceSoft, Inc.
Toronto, ON
- Contract
Position: QA Test Analyst - Quality Assurance Specialist
Added 27 mins ago
G
Spécialiste-conseil technique / Product Support Specialist
Genetec
Montreal, QC
- Full-time
The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate…
Added 27 mins ago
AG
Software Developer Specialist
AnalytiChem Group
Baie-D'Urfé, QC
- Full-time
The Software Developer Specialist will support AnalytiChem's Operational Excellence initiatives by developing digital solutions that improve efficiency and automate business processes.
Added 27 mins ago
KG
Integration Engineering Specialist
Kongsberg Geospatial
Ottawa, ON
- $65,800 to $98,400 CAD / year
- Full-time
Kongsberg Geospatial is seeking a Integration Engineering Specialist to lead and support the installation, integration, and deployment of hardware infrastructure and software systems for…
Added 42 mins ago
R
Banking Advisor
RBC
Shelburne, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 42 mins ago
C
Client Engagement Associate [Hourly] (Contract/Secondment)
CIBC
Exeter, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 42 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Saskatoon, SK
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 57 mins ago
F
IT Onsite Specialist - Vancouver
FLSmidth
Vancouver, BC
- Full-time
The IT Onsite Support Specialist provides hands-on Level 2 IT support at assigned business locations, serving as the local extension of Global IT teams. The role is responsible for…
Added 57 mins ago
Clinical RAI Specialist (Program Admin Officer 3)
The Government of Nova Scotia
Halifax, NS
…Accountability division of Seniors and Long-Term Care, the Clinical RAI Specialist, Program Administration Officer 3 is a key contributor to Home Care and Long Term Care client-centered…
Added 57 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 57 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Kamloops, BC
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 57 mins ago
SD
Beauty Specialist, Hourly Full Time Day
Shoppers Drug Mart
Cambridge, ON
- Full-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
WHS Specialist
Amazon
Sidney, BC
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 1 hour ago
RB
Mortgage Specialist
Royal Bank of Canada
Dorval, QC
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
Demonstrated expertise in IT infrastructure, systems administration, application support, and technology operations across multiple technical disciplines.
Added 1 hour ago
E
Technical Customer Support
EagleBurgmann
AB · Edmonton, AB
- $40.5 to $42 CAD / hour
- Full-time
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and…
Added 1 hour ago
FG
Senior Software Engineer
FDM Group
Montreal, QC
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
E
Technical Customer Support
EagleBurgmann
Milton, ON
- $38 to $40 CAD / hour
- Full-time
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and…
Added 1 hour ago
R
Senior TruckMate Support Specialist
Remco
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Grow your career with Remco! A leader in the Warehousing & Transportation industry as a Senior TruckMate Support Specialist, where you will be Remco's go-to expert for the Trimble TruckMate…
Added 1 hour ago
B
Mortgage Specialist
BMO
St. Catharines, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
LD
Specialist, Production
Loblaw Digital
Toronto, ON
- Full-time
As a Production Specialist, you will collaborate with stakeholders from Design, Copy, Merchandising and Account Management teams to successfully build and optimize website journeys and…

Evo

Member Services Specialist

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

Provide multi-channel support to Evo Members on accounts, rentals, billing, vehicle use, and claims, resolving escalated concerns and coordinating with internal teams and external partners. Handle operational and administrative processes such as registrations, reimbursements, RFID activations, fleet follow-ups, claims support, and daily reporting.

Requirements

Requires Grade 12 or equivalent and at least two years of related customer service experience, preferably in a call or contact centre; additional education or certification is an asset. Candidates should have strong communication, problem-solving, organizational, and time-management skills, basic CRM experience, knowledge of the Vancouver area, typing speed of at least 40 words per minute, and availability for varied shifts.

Skills

Customer Service
Member Support
Verbal and Written Communication
Problem-Solving
Analytical Skills
Conflict Resolution
Organization
Prioritization
Attention to Detail
Time Management
Multitasking
CRM Tools
Claims Administration
Billing Support
Teamwork
Typing

Benefits

Performance Bonus
Pension Plan
Wellness Account
Flexible Benefits Program
Health Care Spending Account
Learning and Development Opportunities
Career Advancement Programs
BCAA Membership Discounts

Visa sponsorship

Not detected in the job text

Keywords

Evo Car Share
Member Services
Customer Service
Call Centre
Contact Centre
CRM Tools
Member Accounts
Rentals
Billing
Registrations
Refuel Reimbursements
Open Rentals
RFID Activations
Claims Administration
Accident Reports
Damage Reports
ICBC
Fleet Support
Collision Teams
Daily Summary Reports
Member Experience
Issue Resolution
Continuous Improvement
Vancouver Area
40 Words Per Minute
24/7 Operations

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