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Added 16 mins ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
The position is located primarily near Regina Saskatchewan and offers an opportunity for a flexible onsite and remote working environment on a regular schedule. We are looking forward to…
Added 16 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Liaise with Label and Operations teams for up-to-date scheduling and marketing info
Added 46 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
…various departments to develop and update communications and marketing collateral (e.g. posters, brochures, wayfinding signage, etc.) for their programs and…
Added 46 mins ago
PR
Temporary Full-Time Leasing Consultant
PeakMade Real Estate
Kingston, ON
- Full-time
- Temporary
This posting is for an existing temporary vacancy in Kingston, Ontario. The position will provide coverage while an associate is on leave, with an anticipated term from November 2026…
Added 1 hour ago
GH
Director of Sales and Marketing
Gottardo Hotels and Resorts
Aurora, ON
- Full-time
Role Description The Director of Sales and Marketing is a full-time, on-site role based in Aurora, ON, responsible for leading revenue growth and brand visibility for Gottardo Hotels and…
Added 1 hour ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 1 hour ago
UO
Coordinator, Access Initiatives and Community Outreach (Part-Time, TERM)
University of Toronto
Toronto, ON
- Part-time
Developing content for marketing and/or promotional materials
Added 2 hours ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg
Mississauga, ON
- Part-time
2-5 years of experience in Finance or Sales related position, such as Category Management, Trade Finance, Customer Management or Sales Strategy
Added 2 hours ago
NO
SENIOR ADVISOR, STRATEGIC AND DIGITAL COMMUNICATIONS
NFB ONF Education
Montreal, QC
- Full-time
…recommendations to promote the NFB's influence and optimally position the organization within the media and cultural…
Added 2 hours ago
NO
HEAD, CREATIVE SERVICES
NFB ONF Education
Montreal, QC
- Full-time
…meet needs and strategic requirements. Works closely with the Marketing, Platforms and Innovation Lab teams to ensure strategic cohesiveness in creative processes; supports the…
Added 2 hours ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Entity: WELL Health Technologies Corp. – Marketing
Added 2 hours ago
EC
Material and Inventory Associate
Eaton Corporation
Calgary, AB
- Full-time
…customers. Here, you'll find key functions like Engineering, Sales, Marketing, Supply Chain, Customer Service, and Assembly Operations. Our unique setup at the Calgary site encourages…
Added 2 hours ago
EC
RMA & Returns Associate
Eaton Corporation
Toronto, ON
- Full-time
…running. Our cross functional teams from Engineering, Sales, Marketing, Supply Chain, Customer Service, to Logistics Operations design and deliver turnkey solutions to ensure uninterrupted…
Added 2 hours ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 3 hours ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
…expiry at least three months in advance and working closely with Marketing teams to accelerate sell through, with the objective of achieving zero waste and zero product…
Added 3 hours ago
B
Junior Production & Marketing Accountant
Brunel
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Brunel is currently seeking a Junior Production & Marketing Accountant to support Spur Petroleum Ltd. in Calgary, Alberta. This is a full-time, in-office position.
Added 3 hours ago
DH
Director of Operations
Delta Hotels and Resorts®
Whistler, BC
- Full-time
…Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures…
Added 3 hours ago
A
Freelancer Sales Support
AMOREPACIFIC
Toronto, ON
- Part-time
Position Type: Freelance / Part-Time (occasional full-time as needed)
Added 3 hours ago
A
Property Manager
Avana
Regina, SK
- Full-time
The position serves as the primary point of contact for residents and is responsible for resident relations, property operations, maintenance coordination, vendor relationships, and…
Added 3 hours ago
Vice President, Sales, BC
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Vancouver, BC
Work collaboratively with internal marketing, external partners, and practice leads to design and execute high-impact lead generation campaigns, marketing initiatives, and industry events.
Added 3 hours ago
Scheduler
Pembina Pipeline Corporation
Calgary, AB
…value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 3 hours ago
X
VP, Communications, Brand and Marketing
Xanadu
Toronto, ON
- Full-time
…work matters. We are seeking a VP, Communications, Brand & Marketing to lead how Xanadu presents itself to the world. This role brings together external communications, public relations,…
Added 3 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Lead practice development activities, including new service offerings, training packages, recruiting initiatives and marketing.
Added 3 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
Establishes contact with prospects and qualifies potential buyers of H-Power contracts by scheduling sales calls, following up on leads, and utilizing outlined marketing strategies.
Added 3 hours ago
SF
Coordinator, Recruitment & Admission
Simon Fraser University
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…evaluation of candidates, business development, event planning, marketing and ambassador program…

Evo

Member Services Specialist

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

Provide multi-channel support to Evo Members on accounts, rentals, billing, vehicle use, and claims, resolving escalated concerns and coordinating with internal teams and external partners. Handle operational and administrative processes such as registrations, reimbursements, RFID activations, fleet follow-ups, claims support, and daily reporting.

Requirements

Requires Grade 12 or equivalent and at least two years of related customer service experience, preferably in a call or contact centre; additional education or certification is an asset. Candidates should have strong communication, problem-solving, organizational, and time-management skills, basic CRM experience, knowledge of the Vancouver area, typing speed of at least 40 words per minute, and availability for varied shifts.

Skills

Customer Service
Member Support
Verbal and Written Communication
Problem-Solving
Analytical Skills
Conflict Resolution
Organization
Prioritization
Attention to Detail
Time Management
Multitasking
CRM Tools
Claims Administration
Billing Support
Teamwork
Typing

Benefits

Performance Bonus
Pension Plan
Wellness Account
Flexible Benefits Program
Health Care Spending Account
Learning and Development Opportunities
Career Advancement Programs
BCAA Membership Discounts

Visa sponsorship

Not detected in the job text

Keywords

Evo Car Share
Member Services
Customer Service
Call Centre
Contact Centre
CRM Tools
Member Accounts
Rentals
Billing
Registrations
Refuel Reimbursements
Open Rentals
RFID Activations
Claims Administration
Accident Reports
Damage Reports
ICBC
Fleet Support
Collision Teams
Daily Summary Reports
Member Experience
Issue Resolution
Continuous Improvement
Vancouver Area
40 Words Per Minute
24/7 Operations

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