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Added 1 min ago
LT
Stretch Specialist
Life Time Inc.
Ajax, ON
- Full-time
Added 1 min ago
NI
Field Service Specialist (Nisku)- Completion Tools
NOV Inc.
Nisku, AB
- Full-time
The Field Service Specialist in Nisku, Alberta will oversee and install NOV Completion Tools equipment at customer job sites. The Field Service Specialist will account for, caliper, and…
Added 15 mins ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
We are seeking a Hearing Instrument Specialist or Audiologist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer…
Added 16 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Autodesk's job architecture, pay mix, and reward philosophy, and support sales plan governance in partnership with specialist…
Added 16 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Autodesk's job architecture, pay mix, and reward philosophy, and support sales plan governance in partnership with specialist…
Added 30 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 31 mins ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Mississauga, ON
- Full-time
Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54…
Added 45 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Calgary, AB
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 45 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Montreal, QC
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 45 mins ago
BP
Content Creation Specialist
BNP Paribas
Montreal, QC
- Full-time
Support DE&I and employer‑branding initiatives continuously by highlighting inclusive culture and community programs, using authentic storytelling techniques.
Added 45 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Chilliwack, BC
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 45 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Vancouver, BC
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 45 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Toronto, ON
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 45 mins ago
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Store Manager
Claire's
Brampton, ON
- $25 to $28 CAD / hour
- Full-time
Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
Added 45 mins ago
CB
Inventory Specialist
Cloré Beauty Supply
Vaughan, ON
- Part-time
The Inventory Specialist ensures accurate inventory by receiving and organizing deliveries, completing counts, and processing transfers or returns. The role supports smooth store operations…
Added 45 mins ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling,…
Added 45 mins ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Reports to the Project Design Support Manager on all matters, regarding the assigned and drafting issue. The Project Design Specialist shall ensure to meet submittal dates in a timely…
Added 1 hour ago
GF
Equipment Install Tech/Driver - Waterloo
GoodLife Fitness
Waterloo, ON · Maintenance Warehouse
- Full-time
Supports specialist teams (Audio Visual Installation) as required to help execute on larger projects
Added 1 hour ago
TT
Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
- Full-time
…involved in shipment coordination, carrier relationships, customer support, and profitability…
Added 1 hour ago
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Indigenous Muti Skilled Worker
Kinectrics
Toronto, ON
- Temporary
Connect with our recruitment specialist to explore how your skills and experience align with opportunities at Kinectrics, and to receive support in finding the best-fit role within our…
Added 1 hour ago
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Ingénieur En Logiciel Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Added 1 hour ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
TE
Field Specialist
Trido Energy Services
Calgary, AB
- Full-time
We are seeking a mechanically inclined Field Specialist to support the installation, operation, maintenance, and troubleshooting of Trido equipment at customer locations. This role combines…
Added 1 hour ago
R
Appliances sales specialist
RONA
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona…
Added 1 hour ago
HT
Logistics Operations Coordinator
Hecny Transportation Canada
Vancouver, BC
- Full-time
Senior Logistics Specialist: CAD $75,000–$85,000 per year.

Evo

Member Services Specialist

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

Provide multi-channel support to Evo Members on accounts, rentals, billing, vehicle use, and claims, resolving escalated concerns and coordinating with internal teams and external partners. Handle operational and administrative processes such as registrations, reimbursements, RFID activations, fleet follow-ups, claims support, and daily reporting.

Requirements

Requires Grade 12 or equivalent and at least two years of related customer service experience, preferably in a call or contact centre; additional education or certification is an asset. Candidates should have strong communication, problem-solving, organizational, and time-management skills, basic CRM experience, knowledge of the Vancouver area, typing speed of at least 40 words per minute, and availability for varied shifts.

Skills

Customer Service
Member Support
Verbal and Written Communication
Problem-Solving
Analytical Skills
Conflict Resolution
Organization
Prioritization
Attention to Detail
Time Management
Multitasking
CRM Tools
Claims Administration
Billing Support
Teamwork
Typing

Benefits

Performance Bonus
Pension Plan
Wellness Account
Flexible Benefits Program
Health Care Spending Account
Learning and Development Opportunities
Career Advancement Programs
BCAA Membership Discounts

Visa sponsorship

Not detected in the job text

Keywords

Evo Car Share
Member Services
Customer Service
Call Centre
Contact Centre
CRM Tools
Member Accounts
Rentals
Billing
Registrations
Refuel Reimbursements
Open Rentals
RFID Activations
Claims Administration
Accident Reports
Damage Reports
ICBC
Fleet Support
Collision Teams
Daily Summary Reports
Member Experience
Issue Resolution
Continuous Improvement
Vancouver Area
40 Words Per Minute
24/7 Operations

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