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Added 14 mins ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Contract
Experience as a core team member in at least three end-to-end e-Emphasys ERP implementation projects.
Added 14 mins ago
BB
Service Coordinator
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Ability to function as an effective team member in a collaborative sales environment
Added 14 mins ago
CL
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON · North York, ON
- Full-time
After 3 months, you'll be a full member of the team, contributing to the MOLT and Migration Assistant tooling ecosystem. You'll have a feel for where customers hit friction during…
Added 14 mins ago
YO
Development Lead
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
This role has the opportunity to evolve over time as the Advancement team grows, with a strong focus in year one on campaign delivery and building donor relationships.
Added 14 mins ago
T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
Lead the SFRG team and provide the direction, objectives, and vision of the Customer Solutions organization.
Added 14 mins ago
Buyer III
Excelitas Technologies
Mississauga, ON
ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you…
Added 14 mins ago
SC
Senior User Experience Design Specialist
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Partner with Product and Engineering as a trio member, contributing to roadmaps and facilitating design workshops
Added 29 mins ago
UH
Nurse Practitioner, Complex Malignant Hematology
University Health Network
Toronto, ON
- Full-time
As a member of the Complex Malignant Hematology Team, the Nurse Practitioner (NP) functions in an expanded role demonstrating a high level of autonomy and expert skill to manage the care…
Added 44 mins ago
NL
Arts & Sciences Instructor - FNST 102:Treaties and Aboriginal Rights (26:183)
Northern Lights College
Dawson Creek, BC
- Part-time
Ability to collaborate as an effective team member.
Added 44 mins ago
NL
Arts & Sciences Instructor - FNST 102:Treaties and Aboriginal Rights (26:183)
Northern Lights College
Fort St. John, BC
- Part-time
Ability to collaborate as an effective team member.
Added 44 mins ago
TS
Donation Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 44 mins ago
TS
Prep Cook
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
Reports to the Lead Cook, the Prep Cook is an integral member of the Food Services Team. The prep cook is responsible to assist the Lead Cook in preparing various food items, filling in for…
Added 44 mins ago
VR
Shop Foreman
Vertex Resource Group Ltd.
AB · Edmonton, AB
- Full-time
With a track record of success, Vertex provides a fast-paced environment where people thrive. We recognize that each member brings a valuable skill set to the Vertex team and we make…
Added 44 mins ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 44 mins ago
C
Outside Golf Services - RattleSnake Point Golf Club
ClubLink
Milton, ON
- Full-time
Rattlesnake Point Golf Club is seeking energetic, customer-focused individuals to join our Outside Golf Services team. As an Outdoor Golf Services Attendant, you will play a crucial role in…
Added 44 mins ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 44 mins ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Define the strategic direction for our insurance product portfolio comprised of member, employer, advisor and internal stakeholders
Added 44 mins ago
SC
BIM Coordinator – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
As a member of the Cadence consortium, SYSTRA Canada is contributing its expertise to ALTO, the high-speed rail project connecting Quebec City and Toronto.
Added 44 mins ago
C
Driving Range Attendant- RattleSnake Point Golf Club
ClubLink
Milton, ON
- Part-time
Rattlesnake Point Golf Club is looking for enthusiastic, reliable, and customer-focused individuals to join our team as Driving Range Attendants. If you enjoy working outdoors, take pride…
Added 44 mins ago
OE
General Labourer - Floater (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 44 mins ago
OE
General Labourer - Floater
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 59 mins ago
NS
MRI Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Truro, NS
- Full-time
Highly adaptable professional who can think critically and thrive as a member of a dynamic team
Added 59 mins ago
NS
Youth Health Centre Coordinator - Public Health (Bilingual)
Nova Scotia Health Authority
Antigonish, NS
- Internship
Reporting to the Manager Healthy Communities, the Youth Health Centre Coordinator (YHCC) is an active member of the Healthy Communities Public Health Team and works within the Public Health…
Added 1 hour ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
Experience as a core team member in at least three end-to-end e-Emphasys ERP implementation projects.
Added 1 hour ago
BE
Child Care Center Cook
BrightPath Early Learning & Child Care
Haldimand, ON
- $16.94 to $18.5 CAD / hour
- Full-time
Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer…

Evo

Member Services Specialist

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: 2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

We are currently hiring a Member Services Specialist for our Evo Car Share team, based in our Home Office.

As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly, solutions-focused support across multiple channels, helping Members with everything from general inquiries and account support to rentals, billing, and claims-related questions.

In this role, you’ll also support important day-to-day operations behind the scenes, including registrations, billing, refuel reimbursements, open rentals, RFID activations, and fleet follow-ups. You’ll work closely with other Evo teams, external partners, and Members to troubleshoot issues, find solutions, and deliver a great Member experience.

Our Member Services Call Centre operates 24 hours a day, 7 days a week, so flexibility is important. This role requires availability for a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays.

This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where every day brings something different.

Who you are:

You are passionate about providing excellent customer service and creating positive experiences for Members.
You are a confident communicator who can listen, ask the right questions, and make complex information easy to understand.
You are a natural problem-solver who stays calm under pressure and enjoys finding creative solutions to challenging customer situations.
You are organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
You are comfortable working independently while also contributing to a collaborative and supportive team.
You are adaptable and comfortable working in a 24/7 operation with a variety of shifts.
You are curious and proactive, always looking for ways to improve the Member experience and the way work gets done.

What you’ll do:

Provide timely, friendly, and solutions-focused support for inbound and outbound Member inquiries across multiple channels.
Support Members with questions related to their accounts, rentals, billing, vehicle use, and other Evo services.
Handle escalated Member concerns, applying sound judgment and problem-solving skills to reach appropriate resolutions.
Support operational processes including daily billing, registrations, open rentals, refuel reimbursements, RFID activations, unsubscribe requests, and fleet support follow-ups.
Support claims-related activities by responding to calls, reviewing accident and damage reports, completing basic claims administration, and processing Member charges when required.
Work with ICBC, collision and fleet teams, and Members to confirm information, support repairs, and provide updates related to claims and outcomes.
Prepare daily summary reports and complete other administrative tasks as needed.
Partner with Evo teams and vendors to resolve issues and support day-to-day operations.
Support Evo marketing, Evolve, and other teams with projects, campaigns, and initiatives that contribute to the overall business and Member experience.
Stay up to date on departmental policies, procedures, and best practices.
Contribute ideas and support continuous improvement initiatives that make the Member experience even better.

What you bring:

Grade 12 or equivalent; additional education or certification is an asset.
2+ years of related customer service experience, preferably within a call centre or contact centre environment, or an equivalent combination of education and experience.
Demonstrated experience delivering excellent customer service and having client-focused conversations.
Strong verbal and written communication skills, with the ability to communicate effectively with Members, colleagues, leaders, and external partners.
Strong problem-solving and analytical skills, with the ability to troubleshoot challenging customer situations and identify practical solutions.
Excellent organization, prioritization, attention to detail, and time-management skills.
Ability to work independently with minimal supervision while managing multiple tasks in a fast-paced environment.
Good knowledge of the Vancouver area.
Basic experience working with CRM tools.
Typing speed of at least 40 words per minute.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and statutory holidays, as part of a 24/7 operation.

The salary range for this position is $48,405.36 to $60,506.64 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Shape your future with us. We’ve got you covered.

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
And…time flies when you’re having fun at Evo!

We’re always looking for amazing people like you. Apply today.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

Apply About employer

More about this job

Responsibilities

Provide multi-channel support to Evo Members on accounts, rentals, billing, vehicle use, and claims, resolving escalated concerns and coordinating with internal teams and external partners. Handle operational and administrative processes such as registrations, reimbursements, RFID activations, fleet follow-ups, claims support, and daily reporting.

Requirements

Requires Grade 12 or equivalent and at least two years of related customer service experience, preferably in a call or contact centre; additional education or certification is an asset. Candidates should have strong communication, problem-solving, organizational, and time-management skills, basic CRM experience, knowledge of the Vancouver area, typing speed of at least 40 words per minute, and availability for varied shifts.

Skills

Customer Service
Member Support
Verbal and Written Communication
Problem-Solving
Analytical Skills
Conflict Resolution
Organization
Prioritization
Attention to Detail
Time Management
Multitasking
CRM Tools
Claims Administration
Billing Support
Teamwork
Typing

Benefits

Performance Bonus
Pension Plan
Wellness Account
Flexible Benefits Program
Health Care Spending Account
Learning and Development Opportunities
Career Advancement Programs
BCAA Membership Discounts

Visa sponsorship

Not detected in the job text

Keywords

Evo Car Share
Member Services
Customer Service
Call Centre
Contact Centre
CRM Tools
Member Accounts
Rentals
Billing
Registrations
Refuel Reimbursements
Open Rentals
RFID Activations
Claims Administration
Accident Reports
Damage Reports
ICBC
Fleet Support
Collision Teams
Daily Summary Reports
Member Experience
Issue Resolution
Continuous Improvement
Vancouver Area
40 Words Per Minute
24/7 Operations

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