Specialist, Product & Process
- Burnaby, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
- Posting language
- English
- Posted
Original job description
Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.
BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.
Snag this opportunity as a Specialist, Product and Process with our Evo Car Share Team.
As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.
Who You Are
Shape your future with us. We’ve got you covered.
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.
BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.
Snag this opportunity as a Specialist, Product and Process with our Evo Car Share Team.
As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.
Who You Are
- Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders.
- You’re dedicated to providing an exceptional customer service experience.
- You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences.
- You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements.
- You can translate complex data and metrics and share your insights.
- A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you.
- You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant.
- You’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.
- Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
- Collaborate with Evo Team members and stakeholders to achieve business objectives, participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
- Execute responsibilities and decisions with a member-centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
- Track and prioritize production issues, coordinating communication and identifying escalations.
- Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup, product configuration updates, operational processes, and related business initiatives.
- Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
- Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside.
- Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.
- Develop Policy and Procedure tools, conduct general training on car sharing applications, and plan training sessions for system updates, ensuring alignment with team members' needs.
- Contribute to the creation of Standard Operating Procedures (SOPs) and training materials, analyze interdepartmental processes for improvement, and represent the Senior Manager, Product and Process in meetings and projects when required.
- Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
- University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
- Clean BC Driver License Class 7 or better.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
- A keen eye for detail and demonstrated abilities working in a fast-paced technical environment.
- Cohesive team player and team builder with the ability to cultivate trust, lead through reliability and accountability, and drive outcomes with a strong sense of urgency as both a teammate and project partner.
- Strong attention to detail, with the ability to translate business needs into clear, concise, and comprehensive requirements while considering all aspects of the product, user experience, and operational impact.
- Ability to analyze and interpret complex data, perform basic SQL queries, and provide technical support across business systems, file formats, and operational tools.
- Experience in the shared mobility industry is considered an asset.
Shape your future with us. We’ve got you covered.
- Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.
- At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.
- Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.
- You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
- You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
- You’ll become a BCAA member, with access to the great deals and discounts that go along with it.
- We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.
- And…time flies when you’re having fun at Evo!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.
More about this job
Responsibilities
Support the Senior Manager, Product and Process by coordinating product and operational initiatives, troubleshooting service issues, managing campaigns and configurations, and collaborating with technology teams and vendors on system improvements. Analyze business needs and processes, define requirements, lead testing, and develop procedures and training materials to improve efficiency and member experience.
Requirements
Requires 2–4 years of relevant experience in operations, product management, or consulting, a university degree in a relevant field, and a clean Class 7 or better BC driver’s license. Candidates should have strong communication and analytical skills, proficiency in Microsoft Office, basic SQL ability, and experience translating business needs into requirements; shared mobility experience is an asset.
Skills
- Product Management
- Operations
- Process Improvement
- Project Coordination
- Business Requirements
- User Stories
- User Acceptance Testing
- Data Analysis
- Basic SQL
- Technical Support
- Customer Service
- Stakeholder Communication
- Change Management
- Training and Onboarding
- Microsoft Office
- Standard Operating Procedures
Benefits
- Performance Bonus
- Pension Plan
- Wellness Account
- Flexible Benefits Program
- Health Care Spending Account
- Learning and Development Opportunities
- Career Advancement Programs
- BCAA Membership Discounts
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Transportation
- Customer Service & Support
- Data & Analytics
Keywords
- Evo Car Share
- Shared Mobility
- Product Management
- Operations
- Process Improvement
- Business Requirements
- User Stories
- User Acceptance Testing
- Product Testing
- SQL
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- CRM Systems
- Operational Platforms
- Business Configuration
- Marketing Campaigns
- System Enhancements
- Technical Support
- Data Analysis
- Standard Operating Procedures
- Training Materials
- Change Management
- Vendor Collaboration
- Customer Service
- Class 7 Driver's License