General Manager

General Manager, Residential Construction & Home Improvement

Cowichan Valley and Victoria

Evolution HR Services is recruiting a General Manager on behalf of an established, multimillion-dollar residential construction and home improvement business.

Reporting to the President, the General Manager’s primary focus will be leading and developing a strong, accountable team. Through clear expectations, regular coaching and effective coordination, this leader will create the conditions for employees to succeed and projects to be delivered safely, on time, within budget and to a high standard.

The role also oversees daily operations, customer service and business growth and will translate the company’s vision into practical business plans, establish priorities and lead the team toward sustainable growth.

We are looking for an organized, practical leader with experience in construction or renovation and a proven ability to build strong teams, grow operations and maintain positive client relationships.

The position is based in the Cowichan Valley and includes travel to Victoria and other project sites.

Key Responsibilities

• Leading, coaching and developing employees, setting clear expectations and addressing performance concerns promptly and respectfully.
• Building and retaining a strong team through effective recruitment, onboarding, training and recognition, while promoting collaboration and accountability.
• Planning, organizing, directing and evaluating projects, including developing schedules, managing budgets and monitoring progress.
• Overseeing day-to-day operations, including managing subcontractors, purchasing materials and maintaining an inventory of tools and equipment.
• Ensuring compliance with applicable health and safety requirements and promoting safe work practices.
• Serving as a key point of contact for clients, addressing concerns and ensuring satisfaction with completed work.
• Setting business and operational objectives, tracking results and reporting progress to the President.
• Evaluating productivity and performance and implementing strategies for improvement.
• Recruiting, hiring, training and evaluating employees, supporting a positive work environment and promoting skills development.
• Developing and executing business plans with the President, setting priorities and measuring progress against operational, financial and people goals.
• Assessing business performance, market opportunities and capacity to guide improvements, investment decisions and sustainable growth.
• Maintaining the company’s reputation through quality work, responsive service and positive client relationships.
• Overseeing financial performance, including budgeting, cost control and review of financial reports.
• Identifying, assessing and mitigating risks associated with projects and operations.

Qualifications and Experience

• Previous senior-level experience in a construction or renovation business.
• A demonstrated track record of building and retaining strong teams, developing employees, navigating difficult conversations and holding people accountable with fairness and consistency.
• Demonstrated ability to think strategically and turn business goals into clear priorities, practical plans and measurable results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, staff and subcontractors.
• Experience planning, organizing and managing residential construction or renovation projects.
• Understanding of construction practices, building codes and safety requirements.
• Strong financial acumen, including experience managing budgets, tracking expenses and interpreting financial reports.
• Demonstrated ability to troubleshoot operational issues and implement practical solutions.
• Ability to identify and pursue new business opportunities.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Strong organizational and time management skills, with the ability to prioritize competing demands.
• Knowledge of project management methods is an asset.
• Post-secondary education in construction management, business administration or a related field, or equivalent experience.

Why Join This Team?

Our client is an established business that values quality workmanship, strong customer relationships and a supportive team environment. The company invests in employee training and development and is looking for a General Manager who can build on its strengths while helping guide its next stage of growth.

This is an opportunity to work closely with ownership, have a meaningful influence on daily operations and contribute to the success of a small, experienced team.

This search is being conducted confidentially by Evolution HR Services. The employer’s identity will be shared with shortlisted candidates before an interview with the company.