Team Manager (Online Casino Gaming Studio)
- Burnaby, BC, Canada
$55,000 to $60,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $60,000 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Company Description
Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.
In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.
Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.
Job Description
Key Responsibilities
- Lead by example and serve as the first point of contact for your team
- Coach and develop subordinates through one-to-ones, feedback, and performance management
- Manage scheduling to ensure adequate headcount coverage for all operating tables
- Conduct training sessions and ensure correct skills development during BPA sessions
- Communicate all news, updates, and procedural changes to the team in a timely manner
- Participate in recruitment, training, and development of team members
- Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
- Organize and lead team and individual meetings
- Report to Senior Team Manager regarding team needs, changes, and staffing issues
- Maintain Team Managers Manual and other online resources
- Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
- When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns
- Complete incident reports and assist employees with documentation as needed
- Ensure all procedural, legal, and disciplinary standards are followed and enforced
- Report any non-compliance with company standards, procedures, or legal requirements
- Work flexible shifts and hours as assigned
- Obtain First Aid Level 1 certification (company sponsored)
Qualifications
Essential Qualifications
- Fluent English language proficiency with strong written and oral communication skills
- Proficiency with Microsoft Office and computer systems
- Knowledge of casino gaming operations and procedures
- First Aid Level 1 certification (or willingness to obtain)
Preferred Qualifications
- Previous managerial experience in hospitality, gaming, or related customer-facing industries
- Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
- Experience working in a live gaming or broadcast environment
Additional Information
This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:
- Annual salary range: 55k-60k/year
- Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
- Paid Holidays
- Medical, Dental & Vision Insurance Plans (individual & family coverage)
- Life and AD&D Insurance
- RRSP/TFSA Match Program
- Employee Discount Program
More about this job
Responsibilities
The Team Manager is responsible for leading, coaching, and developing a team of gaming staff while ensuring operational efficiency on the gaming floor. They must manage scheduling, monitor KPIs, and ensure strict compliance with company standards and legal requirements.
Requirements
Candidates must possess strong English communication skills and proficiency in Microsoft Office, with a preference for previous managerial experience in hospitality or gaming. A First Aid Level 1 certification is required or must be obtained upon hiring.
Skills
- Team Leadership
- Performance Management
- Staff Scheduling
- Training And Development
- KPI Reporting
- Conflict Resolution
- Communication
- Microsoft Office
- Casino Operations
- First Aid
- Recruitment
- Compliance Monitoring
- Incident Reporting
- Floor Management
Benefits
- Paid Time Off
- Vacation
- Sick Days
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- AD&D Insurance
- RRSP Match Program
- TFSA Match Program
- Employee Discount Program
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Hospitality
- Customer Service & Support
- Technology
Keywords
- Online Casino
- Gaming Studio
- Team Management
- B2B Solutions
- KPI
- Jira
- Slack
- Recruitment
- Performance Management
- Hospitality
- Live Gaming
- Broadcast Environment
- Compliance
- First Aid
- Scheduling
- Staffing
- Operations
- Training
- Reporting
- Floor Management