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Added 1 day ago
AC
Product Owner - B2B Solutions
Air Canada
Dorval, QC
- Full-time
…providing effective digital experiences, reliable information, technical resources and relevant guidance. The NDC Portal and Agent Reference are among the key solutions supporting this…
Added 3 days ago
Senior Manager, Project Manager
Appnovation Technologies
Vancouver, BC
We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle -…
Added 4 days ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
Shape the Future: Lead in redefining revenue optimization.
Added 8 days ago
CC
IT Systems Administrator
Commercial Credit Adjusters Ltd
Winnipeg, MB
- Full-time
Administer content in platforms such as Drupal
Added 9 days ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
You want to be challenged and lead unique initiatives.
Added 9 days ago
K
Senior Website Project Manager
Kanopi
Remote, Canada
- Full-time
- Remote
Lead client communications with clarity and empathy, facilitating meetings, demonstrating new features, articulating next steps, sharing updates, and translating technical concepts into…
Added 9 days ago
A+
Full Stack Developer
Arrivals + Departures
Canada
- Contract
As a Full Stack Developer, you’ll work alongside our tech lead, UX/UI designers, project managers and data team to take projects from discovery through launch and ongoing support. You’re as…
Added 11 days ago
BG
Digital Experience Specialist
Brandt Group of Companies
Regina, SK
- Full-time
…create effective digital experiences that support campaigns, lead generation, customer journeys, and Brandt’s broader online…
Added 12 days ago
Software Development Manager
Purolator
ON · Mississauga, ON
This is a hands-on technical leadership role combining people leadership, software delivery, architecture, vendor and financial management. You will lead by example to deliver secure,…
Added 19 days ago
EW
Directeur·trice de la stratégie / Director of Strategy
Evolving Web
Montreal, QC
- Full-time
…excellence. We are seeking an experienced Director of Strategy to lead our strategy team, guiding clients through transformative web and marketing…
Added 19 days ago
EW
Directeur·trice de la stratégie / Director of Strategy
Evolving Web
Remote, Canada
- Full-time
- Remote
…excellence. We are seeking an experienced Director of Strategy to lead our strategy team, guiding clients through transformative web and marketing…
Added 19 days ago
EW
Directeur·trice de comptes / Account Director
Evolving Web
Montreal, QC
- Full-time
Bonne connaissance des pratiques exemplaires, technologies et tendances numériques; une expérience avec Drupal, WordPress ou d'autres technologies open source constitue un atout
Added 19 days ago
EW
Directeur·trice de comptes / Account Director
Evolving Web
Remote, Canada
- Full-time
- Remote
Bonne connaissance des pratiques exemplaires, technologies et tendances numériques; une expérience avec Drupal, WordPress ou d’autres technologies open source constitue un atout
Added 1 month ago
K
Senior Director, Digital Experience Platforms
Klick
Toronto, ON
- Full-time
Lead technical direction and delivery across client engagements, overseeing architecture, quality, scope, timelines, budgets, and resolution of complex platform and delivery issues.
Added 1 month ago
B
Senior Advisor, Brand & Digital Experience
Bombardier
Dorval, QC
- Full-time
…digital platforms. Working closely with the senior digital lead and internal teams, the role contributes to the planning and delivery of web initiatives, digital experiences, platform…
Added 1 month ago
A
CMS/DAM Functional Lead
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Serves as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirements and dependencies are well understood
Added 1 month ago
K
Senior Director, Digital Experience Platforms
Klick
Toronto, ON
- Full-time
Lead technical direction and delivery across client engagements, overseeing architecture, quality, scope, timelines, budgets, and resolution of complex platform and delivery issues.
Added 1 month ago
Manager, Development
Government of Alberta
Edmonton, AB
Lead innovation and modernization initiatives by evaluating emerging technologies, reducing technical debt, and advancing cloud-native, AI-built, and reusable digital solutions.
Added 1 month ago
Manager, Project Manager
Appnovation Technologies
Toronto, ON
We are seeking a strategic and technically fluent Project Manager to lead complex Web and CMS digital transformation initiatives. In this role, you will oversee the full project lifecycle -…
Added 1 month ago
CO
Digital Marketing Manager
CPA Ontario
Toronto, ON
- Full-time
A strong understanding of SEO, technical SEO, content optimization and AI-driven search experiences (AIO), along with experience using content management platforms such as AEM, WordPress,…
Added 23 days ago
T
Manager, Web & Mobile Delivery (Bilingual)
TVO
Toronto, ON
- Full-time
…learning-focused digital content. The Manager, Web Development, will lead a team of software developers to build, enhance, and support TVO’s web and mobile applications. If you’re an…
Added 4 months ago
BG
Digital Experience Specialist
Brandt Group of Companies
Regina, SK
- Full-time
…create effective digital experiences that support campaigns, lead generation, customer journeys, and Brandt’s broader online…
Added 2 months ago
TT
Promotions, Editorial, and Digital Visibility Manager
Teledyne Technologies Incorporated
Richmond, British Columbia · Concord, Ontario · Ottawa, Ontario · Waterloo, Ontario · Canada - Ottawa, ON (TDY)
- Full-time
Pitch story ideas, articles, and technical content

No more jobs.

Evolving Web

Directeur·trice de comptes / Account Director

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English · French
Posted: Sep 14, 2026

Original job description

English section of this bilingual listing.

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey!

In your role as Account Director, you will be expected to

Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
Ensure timely and successful project delivery in alignment with customer needs and objectives
Develop and approve briefs for projects, providing guidance and direction to project teams
Lead and participate in client presentations and other activities to enhance agency-client relationships
Lead contract negotiations with new clients and manage contract renewals
Provide clear and concise updates to clients and agency leadership
Forecast and track key account metrics, reporting on account status and opportunities

To be successful, you should have the following skills and experience

Minimum of 5 years' experience in an agency setting or professional services
Exceptional listening skills with the ability to understand and address client needs
Proven track record in the management and delivery of successful client portfolio projects
Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
Experience managing client relationships and acting as an escalation point
Comfortable with public speaking and presentations
Track record of setting and achieving goals in a fast-paced environment
Experience in team supervision or management
Strong communication skills in both French and English. English is required because this role involves regular collaboration with clients and team members located outside Quebec who primarily communicate in English. If you feel this position is a good fit for you but you are not fully comfortable in both languages, we still encourage you to apply

Remote applications based in North America are welcome, but the applicant must be

Available during Montreal working hours
Use tools such as Slack to stay engaged with your team and contribute to the company culture
Have exceptional self-management and proactive communication skills

What we Offer

Impact - Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
Culture - A company with a team from around the world that feels like a family
Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Please note that all communications related to the recruitment process will be conducted exclusively by email.

We'd still love to hear from you! Don't meet every qualification, or find this posting after applications closed? Don't let that stop you from reaching out. Many of our hires come through referrals and other channels. Submit a Spontaneous Application and tell us about yourself.

Read the full bilingual original

**English version below**

Vous souhaitez jouer un rôle clé dans la gestion des relations clients et contribuer directement à leur succès au sein d’une agence numérique dynamique? Vous êtes à l’aise pour élaborer et mettre en œuvre des plans stratégiques, suivre l’avancement des projets et aligner les initiatives sur les objectifs à long terme des clients?

À titre de membre essentiel de notre agence, vous collaborerez étroitement avec nos équipes de gestion de projet et de ventes, tout en prenant en charge les communications avec les clients et l’orientation stratégique de leurs comptes. Joignez-vous à nous et contribuez à notre croissance!

Dans votre rôle de directeur·trice de comptes, vous serez appelé·e à :

Agir comme principal point de contact pour des clients stratégiques au Canada et aux États-Unis, en supervisant à la fois des projets Web d’envergure en conception et développement, ainsi que des mandats continus d’évolution, de soutien et de maintenance auprès de clients des secteurs public et privé
Développer et faire croître les comptes clients en identifiant et en cultivant des relations clés et des occasions de croissance en lien avec les services de l’agence
Assurer une livraison des projets dans les délais prévus et conforme aux besoins et objectifs des clients
Élaborer et approuver les briefs de projets, tout en fournissant des orientations claires aux équipes de projet
Diriger et participer à des présentations clients et à d’autres initiatives visant à renforcer les relations entre l’agence et ses clients
Mener les négociations contractuelles avec de nouveaux clients et gérer les renouvellements de contrats
Fournir des mises à jour claires et concises aux clients ainsi qu’à la direction de l’agence
Prévoir et suivre les principaux indicateurs liés aux comptes, et rendre compte de leur statut et des occasions de développement

Pour réussir dans ce rôle, vous devriez posséder les compétences et l’expérience suivantes :

Minimum de 5 ans d’expérience en agence ou dans un environnement de services professionnels
Excellentes compétences d’écoute et capacité à comprendre les besoins des clients et à y répondre efficacement
Expérience démontrée dans la gestion et la livraison réussie d’un portefeuille de projets clients
Bonne connaissance des pratiques exemplaires, technologies et tendances numériques; une expérience avec Drupal, WordPress ou d’autres technologies open source constitue un atout
Expérience dans la gestion de relations clients et dans la prise en charge de situations nécessitant une escalade
Aisance avec les présentations et la prise de parole en public
Expérience démontrée dans l’établissement et l’atteinte d’objectifs dans un environnement dynamique
Expérience en supervision ou en gestion d’équipe
De solides compétences en communication en français et en anglais. L’anglais est requis puisque ce poste implique une collaboration régulière avec des clients et des membres de l’équipe situés à l’extérieur du Québec qui communiquent principalement en anglais. Si vous estimez que ce poste vous correspond, mais que vous n’êtes pas parfaitement à l’aise dans les deux langues, nous vous encourageons tout de même à postuler

Les candidatures à distance provenant d’Amérique du Nord sont les bienvenues, mais les candidat·e·s doivent :

Être disponibles pendant les heures de travail de Montréal
Utiliser des outils tels que Slack pour rester en contact avec leur équipe et contribuer activement à la culture de l’entreprise
Faire preuve d’une excellente autonomie et communiquer de manière proactive

Ce que nous offrons

Impact – Travaillez sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d’utilisateurs chaque jour
Défis – Profitez de l’occasion de prendre en charge des projets présentant un niveau élevé de complexité créative et technique
Apprentissage et développement – Évoluez dans un environnement collaboratif qui encourage l’apprentissage continu et le mentorat
Culture – Faites partie d’une équipe internationale, accueillante et soudée
Mode de travail hybride flexible – Pour les candidat·e·s résidant à Montréal ou dans les environs, ce poste suit un horaire hybride comprenant trois jours par semaine au bureau et deux jours en télétravail

Prêt·e à faire une différence? Joignez-vous à nous et contribuez à façonner l’avenir des expériences numériques!

Veuillez noter que toutes les communications liées au processus de recrutement seront effectuées exclusivement par courriel.

Nous aimerions tout de même avoir de vos nouvelles!

Vous ne répondez pas à tous les critères, ou vous avez découvert cette offre après la fin de la période de candidature? Ne laissez pas cela vous empêcher de nous contacter. Plusieurs de nos nouvelles recrues nous rejoignent grâce à des recommandations ou par d’autres moyens. Soumettez une candidature spontanée et parlez-nous de vous.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

In your role as Account Director, you will be expected to

Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
Ensure timely and successful project delivery in alignment with customer needs and objectives
Develop and approve briefs for projects, providing guidance and direction to project teams
Lead and participate in client presentations and other activities to enhance agency-client relationships
Lead contract negotiations with new clients and manage contract renewals
Provide clear and concise updates to clients and agency leadership
Forecast and track key account metrics, reporting on account status and opportunities

To be successful, you should have the following skills and experience

Minimum of 5 years' experience in an agency setting or professional services
Exceptional listening skills with the ability to understand and address client needs
Proven track record in the management and delivery of successful client portfolio projects
Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
Experience managing client relationships and acting as an escalation point
Comfortable with public speaking and presentations
Track record of setting and achieving goals in a fast-paced environment
Experience in team supervision or management
Strong communication skills in both French and English. English is required because this role involves regular collaboration with clients and team members located outside Quebec who primarily communicate in English. If you feel this position is a good fit for you but you are not fully comfortable in both languages, we still encourage you to apply

Remote applications based in North America are welcome, but the applicant must be

Available during Montreal working hours
Use tools such as Slack to stay engaged with your team and contribute to the company culture
Have exceptional self-management and proactive communication skills

What we Offer

Impact - Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
Culture - A company with a team from around the world that feels like a family
Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Please note that all communications related to the recruitment process will be conducted exclusively by email.

Apply About employer

More about this job

Responsibilities

The Account Director acts as the primary point of contact for strategic clients, overseeing large-scale web projects and ongoing maintenance mandates. They are responsible for developing client accounts, leading contract negotiations, and ensuring project delivery aligns with client objectives.

Requirements

Candidates must have at least 5 years of experience in an agency or professional services environment with a proven track record in project portfolio management. Strong communication skills in both English and French are required, along with the ability to work during Montreal business hours.

Skills

Account management
Strategic planning
Project management
Client relations
Digital agency experience
Contract negotiation
Public speaking
Team supervision
Drupal
WordPress
Open source technologies
Communication
Strategic growth
Client presentations
Digital trends
Problem solving

Benefits

Impactful work
Creative and technical challenges
Continuous learning and mentorship
International team culture
Flexible hybrid work schedule

Visa sponsorship

Not detected in the job text

Keywords

Account Director
Digital Agency
Web Development
Project Management
Client Success
Strategic Planning
Drupal
WordPress
Open Source
Contract Negotiation
Public Speaking
Team Management
Digital Strategy
Client Relations
Slack
Hybrid Work
Professional Services
Account Metrics
Business Growth
Client Presentations

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