IT Support Technician – Desktop & Asset Management
- Montreal, QC, Canada
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Job details
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- Contract
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- Posting language
- English
- Posted
Original job description
Title: IT Support Technician – Desktop & Asset Management
Location: Montreal, Canada
Role: C2H, 4+ mos
Interview: Teams video, then onsite
Ideal/Mandatory skills:
Desired Skillset/credential
Actual Candidate Skills/credentials, describe
Required
Do you reside within commutable distance of Montreal near the airport? Where?
Required
Are you willing/able to work onsite daily?
Required
Computer Imaging (Win11, HP), Build and Deploy, Ship out, IMAC support. Describe total # of years and related skills
Required
Tech support of Win11 and Laptop devices to solve issues
Required
Asset / Inventory Management, Ticket Management ideally via ServiceNow
Required
Familiar with ITIL, ITSM, ServiceNow and/or Remedy
Ideal
BitRaser experience - Data Erasure across Devices. Or similar. Describe
Required
High standards for customer support, dependability, on time, responsiveness, since of urgency, task oriented, follow thru and interpersonal skills
Required
Clear English spoken and written communication skills
Ideal
Worked in an Administration Building of a Manufacturing plant
Ideal
Tech certifications such as A+, etc. Describe
Thanks & Regard
Sumit Sehgal
Team Lead
Phone: +1 469-983-0483
E-Mail: s.sehgal@exarcainc.com
More about this job
Responsibilities
The role involves managing desktop assets, including imaging, building, deploying, and shipping Windows 11 devices. It also requires providing technical support for laptops and managing tickets via ServiceNow or Remedy.
Requirements
Candidates must have experience with Windows 11 imaging, asset management, and ITIL/ITSM frameworks. Strong interpersonal skills and the ability to work onsite daily in Montreal are required.
Skills
- Computer Imaging
- Windows 11
- Asset Management
- Inventory Management
- Ticket Management
- ServiceNow
- ITIL
- ITSM
- Remedy
- BitRaser
- Data Erasure
- Customer Support
- IMAC Support
- Laptop Troubleshooting
- English Communication
Visa sponsorship
Not detected in the job text
Hiring contact
Sumit Sehgal
Hiring contact email
s.sehgal@exarcainc.com
Categories
- Technology
- Customer Service & Support
- Manufacturing
Keywords
- Windows 11
- HP
- Computer Imaging
- IMAC Support
- Asset Management
- Inventory Management
- ServiceNow
- ITIL
- ITSM
- Remedy
- BitRaser
- Data Erasure
- A+ Certification
- Manufacturing Plant
- Desktop Support