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Exavalu

Senior Salesforce Developer

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 12, 2026

Original job description

About the Role

We are looking for a Senior Salesforce Developer to join our team supporting a leading US company in the collectibles grading and authentication space. The client runs a large, high-volume Salesforce Service Cloud org that supports customer service across multiple brands and regions (North America, Europe and Asia) - spanning case management, self-service customer portals, knowledge, refunds, and omni-channel contact center operations, including an AWS Amazon Connect voice channel integrated with Salesforce.

You will split your time between L2/L3 production support (incident triage, root-cause analysis, hotfixes) and project work (new features, integrations, enhancements). You will be the client's day-to-day technical point of contact during your shift, so clear communication matters as much as technical depth. Prior Amazon Connect experience is a plus; we'll support the right candidate in ramping up on the voice channel.

Key Responsibilities

Production Support (L2/L3)

· Own incidents end to end: reproduce, root-cause, fix, and communicate outcomes to business stakeholders.

· Troubleshoot Apex, Flow and integration failures - governor limits (SOQL 101, CPU, callout limits), record locking/concurrency, recursion, and bulk-processing defects.

· Diagnose case routing and assignment issues across Omni-Channel, queues, Email-to-Case and metadata-driven routing rules.

· Investigate voice-channel issues between Amazon Connect and Salesforce (contact flows, screen pops, call logging, agent presence/routing).

· Analyze production data and logs (debug logs, platform event/flow error emails, custom exception logging) to explain why something happened, not just what happened.

· Identify and resolve configuration drift between Dev, Stage and Production environments.

Project & Enhancement Work

· Design and build solutions using declarative configuration (including record-triggered, scheduled and screen Flows) where it fits, and Apex (triggers, handlers, batch/queueable/schedulable) and Lightning Web Components where it doesn't.

· Build and maintain integrations with ERP, cloud storage, identity and internal order/grading systems using REST/GraphQL APIs, Named Credentials and Platform Events.

· Extend Experience Cloud customer portals and Salesforce Knowledge, including multi-language content and translations.

· Contribute to contact center enhancements - Amazon Connect voice, SMS/messaging channels and Omni-Channel routing.

· Write well-tested, bulk-safe code (75%+ meaningful coverage, deterministic tests, HTTP callout mocks).

Delivery & Collaboration

· Participate in requirement discussions with client stakeholders; clarify scope and acceptance criteria; propose solution options with trade-offs.

· Follow disciplined release practices - validate-first deployments, environment promotion (Dev → Stage → Prod) and change documentation.

· Work in Agile/Jira; keep tickets, root-cause write-ups and runbooks current.

· Mentor junior developers and review their code.

· Coordinate shift handovers with team members in other time zones, passing on open incidents, in-progress work and next steps so nothing is dropped.

Required Skills

· Salesforce development: 5+ years with strong Apex, SOQL/SOSL, LWC and Flow skills.

· Service Cloud: Case management, Omni-Channel (queue-based and flow-based routing), Email-to-Case, Entitlements/Milestones, Knowledge.

· Experience Cloud: customer portals, guest/authenticated users, sharing and visibility.

· Integrations: REST/SOAP/GraphQL APIs, Named Credentials, Platform Events, asynchronous Apex.

· Platform fundamentals: governor limits, bulkification, order of execution, and security (CRUD/FLS, sharing, SOQL injection).

· DevOps: Salesforce DX / sf CLI and metadata deployments across multiple environments.

· Support: proven L2/L3 production support experience in a large, high-volume org.

· Communication: excellent verbal and written English - comfortable leading client calls, explaining root causes to non-technical stakeholders, and pushing back constructively.

Nice to Have

· Amazon Connect + Salesforce integration (Service Cloud Voice or the Amazon Connect CTI Adapter), plus AWS services such as Lambda, S3, IAM, Lex and CloudWatch.

· Salesforce Digital Engagement / Enhanced Messaging (SMS).

· Custom Metadata-driven architecture; orgs with many installed managed packages.

· Multi-language orgs (Translation Workbench, Knowledge translations).

· Experience integrating with ERP systems (e.g., NetSuite) and identity providers (e.g., Okta).

· Experience with a Salesforce release tool such as Copado or Gearset.

Certifications

· Salesforce Platform Developer I (required); Platform Developer II (preferred).

· Salesforce Service Cloud Consultant (preferred).

· AWS Certified Cloud Practitioner or Amazon Connect training (a plus).

What Success Looks Like

· Production incidents are resolved with a documented root cause, not just a workaround.

· The client trusts you as their technical point of contact during US business hours.

· Your releases ship cleanly across environments with no regressions or surprise drift.

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More about this job

Responsibilities

Provide L2/L3 production support by diagnosing and resolving Salesforce incidents, documenting root causes, and communicating outcomes to client stakeholders. Design and deliver Salesforce features, integrations, and contact center enhancements while supporting releases, mentoring developers, and coordinating shift handovers.

Requirements

Requires 5+ years of Salesforce development experience, strong Apex, SOQL/SOSL, LWC, and Flow skills, and hands-on Service Cloud, Experience Cloud, integration, DevOps, and high-volume production support experience. Candidates must communicate effectively in English and hold Salesforce Platform Developer I certification; Platform Developer II and Service Cloud Consultant certifications are preferred.

Skills

Salesforce Apex
SOQL/SOSL
Lightning Web Components
Salesforce Flow
Service Cloud
Omni-Channel
Experience Cloud
REST/SOAP/GraphQL APIs
Platform Events
Asynchronous Apex
Salesforce DX
Production Support
Amazon Connect
Salesforce Knowledge
Salesforce Security
Agile/Jira

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Apex
SOQL
SOSL
Lightning Web Components
Salesforce Flow
Service Cloud
Experience Cloud
Omni-Channel
Amazon Connect
REST APIs
SOAP APIs
GraphQL
Named Credentials
Platform Events
Salesforce DX
Salesforce CLI
Salesforce Knowledge
Email-to-Case
Digital Engagement
AWS Lambda
Amazon S3
AWS IAM
Amazon Lex
Amazon CloudWatch
Copado
Gearset
Jira
Agile
Platform Developer I

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