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Added 2 hours ago
O
Client Cash Management Associate
OANDA
Toronto, ON
- Full-time
Act as a Salesforce and cash management system expert.
Added 2 hours ago
DE
Executive Administrator
Downtown Eastside Women s Centre
Vancouver, BC
- $31.69 to $34.97 CAD / hour
- Full-time
Strong computer and IT skills including Office365, Salesforce, Word, Excel, and QuickBooks
Added 3 hours ago
E
Senior Salesforce Developer
Exavalu
Canada
- Full-time
We are looking for a Senior Salesforce Developer to join our team supporting a leading US company in the collectibles grading and authentication space. The client runs a large, high-volume…
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 3 hours ago
B
Senior Business System Analyst -Data Migration
Bench
Toronto, ON
- Full-time
…support data transformation and migration initiatives across Salesforce and surrounding data ecosystems, including Snowflake, IBM DataStage, Tableau, and legacy…
Added 5 hours ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 6 hours ago
ED
Business Development Manager
Earth Drilling
Calgary, AB
- Full-time
Demonstrated proficiency with CRM software (Salesforce, HubSpot, Pipedrive, or similar) for pipeline management, forecasting, and activity reporting.
Added 10 hours ago
SP
Account Executive - Public Sector
Salesforce Partner Canada
Fairview, AB
- Full-time
As an Account Executive selling in a Core role, you will be selling Salesforce Core solutions into Alberta Provincial Government agencies, ministries, and organizations across the province.…
Added 11 hours ago
II
Salesforce Test Engineer
Intelli-CloudWare Inc
Toronto, ON · Scarborough, ON
- Full-time
Salesforce Administrator or Developer certification is a plus.
Added 12 hours ago
SL
Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Hands-on expertise with Java, React (or other similar modern Javascript) and enterprise integrations. Experience with Salesforce would be an asset.
Added 16 hours ago
QT
Senior Account Manager
Quest Talent Search Solutions Ltd.
Vancouver, BC · Greater Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
Maintain accurate customer records, account plans, and opportunities within Salesforce
Added 17 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
Added 17 hours ago
AL
Branch Manager
Air Liquide
Kamloops, BC
- Full-time
Monitor sales team compliance with company processes, providing training and coaching on CRM tools (Salesforce) and collaborating across departments to optimize workflows.
Added 18 hours ago
Client Executive
XenTegra
ON
CRM proficiency (Salesforce, Dynamics, ConnectWise, ServiceNow, or similar).
Added 18 hours ago
SD
Bilingual Supervisor, Patient Care (Oncology)
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Ability to work and train in the various IT platforms of SHN which include but are not limited to: Salesforce, Microsoft Office, and SHN Reporting
Added 19 hours ago
K
Senior Product Manager, Integrations
Kindsight
Remote, Canada
- $105,000 to $140,000 CAD / year
- Full-time
- Remote
Build Our Self-Serve Developer Experience: Today, getting API credentials means emailing support, and there's no sandbox. You'll build our first SDK along with the sandbox, credential…
Added 19 hours ago
K
Senior Director, Solutions Engineering
Kindsight
Remote, Canada
- $240,000 to $280,000 CAD / year
- Full-time
- Remote
Support strategic partner alignment in opportunities involving Salesforce, integrated vendors, or broader ecosystem participation.
Added 19 hours ago
K
Enterprise Account Executive
Kindsight
Remote, Canada
- $260,000 to $320,000 CAD / year
- Full-time
- Remote
Extensive knowledge of Salesforce and the Salesforce ecosystem, including its partners, integrations, and applications, is strongly preferred.
Added 19 hours ago
K
Revenue Enablement Manager
Kindsight
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Build and deliver training programs on our core tools: Salesforce, Gong, CPQ, and other systems in the daily workflow.
Added 19 hours ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
Experience with Salesforce-native applications or complex data migrations.
Added 19 hours ago
CO
Director, Deputy Registrar
CPA Ontario
Canada
- Full-time
Advanced proficiency in Microsoft Word, Excel, and PowerPoint, with strong digital acumen. Experience with Salesforce, Tableau, Power BI, or other data analytics tools is an asset, as is…
Added 19 hours ago
CO
Admissions Specialist
CPA Ontario
Canada
- Full-time
Championing continuous improvement by testing and validating Salesforce enhancements, owning test cases, approving new functionality, and helping shape a smoother, more efficient admissions…
Added 19 hours ago
CO
Members Coordinator
CPA Ontario
Canada
- Full-time
…as Teams, SharePoint, OneDrive, and OneNote. Experience with Salesforce and Power BI is considered an…

Exavalu

Senior Salesforce Developer

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 12, 2026

Original job description

About the Role

We are looking for a Senior Salesforce Developer to join our team supporting a leading US company in the collectibles grading and authentication space. The client runs a large, high-volume Salesforce Service Cloud org that supports customer service across multiple brands and regions (North America, Europe and Asia) - spanning case management, self-service customer portals, knowledge, refunds, and omni-channel contact center operations, including an AWS Amazon Connect voice channel integrated with Salesforce.

You will split your time between L2/L3 production support (incident triage, root-cause analysis, hotfixes) and project work (new features, integrations, enhancements). You will be the client's day-to-day technical point of contact during your shift, so clear communication matters as much as technical depth. Prior Amazon Connect experience is a plus; we'll support the right candidate in ramping up on the voice channel.

Key Responsibilities

Production Support (L2/L3)

· Own incidents end to end: reproduce, root-cause, fix, and communicate outcomes to business stakeholders.

· Troubleshoot Apex, Flow and integration failures - governor limits (SOQL 101, CPU, callout limits), record locking/concurrency, recursion, and bulk-processing defects.

· Diagnose case routing and assignment issues across Omni-Channel, queues, Email-to-Case and metadata-driven routing rules.

· Investigate voice-channel issues between Amazon Connect and Salesforce (contact flows, screen pops, call logging, agent presence/routing).

· Analyze production data and logs (debug logs, platform event/flow error emails, custom exception logging) to explain why something happened, not just what happened.

· Identify and resolve configuration drift between Dev, Stage and Production environments.

Project & Enhancement Work

· Design and build solutions using declarative configuration (including record-triggered, scheduled and screen Flows) where it fits, and Apex (triggers, handlers, batch/queueable/schedulable) and Lightning Web Components where it doesn't.

· Build and maintain integrations with ERP, cloud storage, identity and internal order/grading systems using REST/GraphQL APIs, Named Credentials and Platform Events.

· Extend Experience Cloud customer portals and Salesforce Knowledge, including multi-language content and translations.

· Contribute to contact center enhancements - Amazon Connect voice, SMS/messaging channels and Omni-Channel routing.

· Write well-tested, bulk-safe code (75%+ meaningful coverage, deterministic tests, HTTP callout mocks).

Delivery & Collaboration

· Participate in requirement discussions with client stakeholders; clarify scope and acceptance criteria; propose solution options with trade-offs.

· Follow disciplined release practices - validate-first deployments, environment promotion (Dev → Stage → Prod) and change documentation.

· Work in Agile/Jira; keep tickets, root-cause write-ups and runbooks current.

· Mentor junior developers and review their code.

· Coordinate shift handovers with team members in other time zones, passing on open incidents, in-progress work and next steps so nothing is dropped.

Required Skills

· Salesforce development: 5+ years with strong Apex, SOQL/SOSL, LWC and Flow skills.

· Service Cloud: Case management, Omni-Channel (queue-based and flow-based routing), Email-to-Case, Entitlements/Milestones, Knowledge.

· Experience Cloud: customer portals, guest/authenticated users, sharing and visibility.

· Integrations: REST/SOAP/GraphQL APIs, Named Credentials, Platform Events, asynchronous Apex.

· Platform fundamentals: governor limits, bulkification, order of execution, and security (CRUD/FLS, sharing, SOQL injection).

· DevOps: Salesforce DX / sf CLI and metadata deployments across multiple environments.

· Support: proven L2/L3 production support experience in a large, high-volume org.

· Communication: excellent verbal and written English - comfortable leading client calls, explaining root causes to non-technical stakeholders, and pushing back constructively.

Nice to Have

· Amazon Connect + Salesforce integration (Service Cloud Voice or the Amazon Connect CTI Adapter), plus AWS services such as Lambda, S3, IAM, Lex and CloudWatch.

· Salesforce Digital Engagement / Enhanced Messaging (SMS).

· Custom Metadata-driven architecture; orgs with many installed managed packages.

· Multi-language orgs (Translation Workbench, Knowledge translations).

· Experience integrating with ERP systems (e.g., NetSuite) and identity providers (e.g., Okta).

· Experience with a Salesforce release tool such as Copado or Gearset.

Certifications

· Salesforce Platform Developer I (required); Platform Developer II (preferred).

· Salesforce Service Cloud Consultant (preferred).

· AWS Certified Cloud Practitioner or Amazon Connect training (a plus).

What Success Looks Like

· Production incidents are resolved with a documented root cause, not just a workaround.

· The client trusts you as their technical point of contact during US business hours.

· Your releases ship cleanly across environments with no regressions or surprise drift.

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More about this job

Responsibilities

Provide L2/L3 production support by diagnosing and resolving Salesforce incidents, documenting root causes, and communicating outcomes to client stakeholders. Design and deliver Salesforce features, integrations, and contact center enhancements while supporting releases, mentoring developers, and coordinating shift handovers.

Requirements

Requires 5+ years of Salesforce development experience, strong Apex, SOQL/SOSL, LWC, and Flow skills, and hands-on Service Cloud, Experience Cloud, integration, DevOps, and high-volume production support experience. Candidates must communicate effectively in English and hold Salesforce Platform Developer I certification; Platform Developer II and Service Cloud Consultant certifications are preferred.

Skills

Salesforce Apex
SOQL/SOSL
Lightning Web Components
Salesforce Flow
Service Cloud
Omni-Channel
Experience Cloud
REST/SOAP/GraphQL APIs
Platform Events
Asynchronous Apex
Salesforce DX
Production Support
Amazon Connect
Salesforce Knowledge
Salesforce Security
Agile/Jira

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Apex
SOQL
SOSL
Lightning Web Components
Salesforce Flow
Service Cloud
Experience Cloud
Omni-Channel
Amazon Connect
REST APIs
SOAP APIs
GraphQL
Named Credentials
Platform Events
Salesforce DX
Salesforce CLI
Salesforce Knowledge
Email-to-Case
Digital Engagement
AWS Lambda
Amazon S3
AWS IAM
Amazon Lex
Amazon CloudWatch
Copado
Gearset
Jira
Agile
Platform Developer I

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