Lead Scheduler (Temporary) (HO.26.25)

Hours of work: Temp. Mon - Fri 8:30a - 4:30 flex (75 hours biweekly)

Specific responsibilities:

1. Provides real‑time guidance and support to Schedulers during shifts, acting as the first point of escalation for scheduling issues.
2. Assigns and prioritizes scheduling tasks during high‑volume or complex periods to ensure workflow continuity.
3. Reviews schedules for accuracy, coverage, and compliance with organizational standards and program requirements.
4. Troubleshoots complex scheduling challenges, including urgent vacancies, conflicting requests, or service disruptions.
5. Coordinates and maintains oversight of master site and employee schedules across assigned programs.
6. Works collaboratively with Program Managers, Coordinators, and Supervisors to resolve scheduling issues and support continuity of client care.
7. Identifies patterns or trends related to absences, vacancies, or coverage challenges and escalates concerns as appropriate.
8. Supports consistency in scheduling practices, systems use, and application of policies across the scheduling team.
9. Performs scheduling functions as needed to support operational demands, backfill absences, or manage peak workload periods.
10. Fills open shifts and adjusts schedules to ensure appropriate staffing coverage
11. Responds to scheduling requests and inquiries from staff and program areas via phone or email.
12. Updates and maintains scheduling systems to reflect changes such as absences, vacations, appointments, or other availability changes.
13. Communicates schedule changes to staff and relevant stakeholders to ensure clarity and continuity of service.
14. Maintains accurate staff contact information and scheduling records within established systems.

Working conditions:

1. Regular work schedule with 37.5 hours per week. Evenings and bi-weekly weekends may be required.
2. This position is sedentary in nature.
3. The employee will frequently talk on the phone and type on a computer to communicate and fill shifts.
4. The employee’s choice of work environment must have reliable cell phone coverage
5. High speed internet is required to access our scheduling software
6. Fast paced work environment with multiple conflicting priorities.
7. Duties performed are mainly sedentary in nature: data entry, word processing, phone calls, emailing, and etc.

Requirements:

1. Diploma or equivalent combination of education and experience in administration or related field.
2. Previous administrative experience preferred.
3. Demonstrated experience in staff scheduling within a complex, multi‑site or service‑based environment.
4. Strong working knowledge of scheduling systems and workforce coordination practices.
5. Strong problem solving and decision making skills.
6. Effective communication and collaboration skills.
7. Ability to identify patterns, trends, and operational risks related to staffing.
8. High level of attention to detail and accuracy.
9. Satisfactory criminal record check.