SAP Application Support Analyst

Hiring: Analyst, Digital Applications Support – Procurement

Job Title: Consultant Advisor I_CAN

Location: Montreal, Quebec, Canada

Work Model: Hybrid – Work-from-home flexibility

Category: Procurement | Business Professional

Language Requirements: Bilingual – English and French (mandatory)

About the Role

We are looking for an Analyst, Digital Applications Support – Procurement to provide Level 2 functional and technical support for enterprise procurement applications.

The role will primarily support eCatalogues, SAP Ariba Sourcing & Contracts, and SAP Fieldglass, ensuring reliable application performance, effective incident resolution, supplier enablement, and continuous improvement.

You will collaborate with Procurement teams, business users, platform owners, SAP support teams, vendors, and external technology partners to support digital transformation initiatives.

Key Responsibilities

• Provide Level 2 support for procurement applications, managing incidents, service requests, and problem records.
• Troubleshoot application, configuration, master data, integration, and user-access issues.
• Perform root-cause analysis and coordinate technical fixes with internal and external support teams.
• Support application testing, defect management, change releases, and production validation.
• Maintain technical documentation, troubleshooting guides, knowledge articles, and standard operating procedures.
• Identify recurring issues and recommend process, system, and configuration improvements.
• Coordinate supplier enablement projects, including catalogue setup, integration testing, go-live, and post-implementation support.
• Support SAP Ariba sourcing and contract workflows, including approvals, templates, amendments, and access management.
• Monitor SAP Fieldglass integrations and troubleshoot issues related to contingent workforce, supplier access, timesheets, expenses, and invoicing.
• Ensure compliance with IT service management, security, change management, and data privacy standards.

Required Skills & Experience

• Practical experience supporting enterprise procurement applications in a production environment.
• Hands-on experience with SAP Ariba, SAP Fieldglass, SAP ERP, and/or supplier catalogue solutions.
• Understanding of procurement processes, including Source-to-Contract (S2C), Procure-to-Pay (P2P), contingent workforce, and services procurement.
• Strong experience in Level 2 application support, incident management, troubleshooting, and root-cause analysis.
• Knowledge of application configuration, workflows, user access, master data, and system integrations.
• Experience with testing activities, including functional, integration, regression, and UAT.
• Familiarity with tools such as ServiceNow, Jira, Azure DevOps, SAP Cloud ALM, or SAP Fiori.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to coordinate vendors and manage multiple priorities.

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, Business, Supply Chain, Procurement, or a related discipline, or equivalent experience.
• Experience supporting SAP ECC or SAP S/4HANA procurement integrations.
• Knowledge of APIs, middleware, identity and access management, supplier enablement, or SAP Business Network.
• ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP Procurement, or ServiceNow certification.
• Experience working in Agile or hybrid project delivery environments.
• Strong organizational skills, adaptability, and a continuous improvement mindset.

Important Requirements

• Fluency in both English and French is mandatory.
• Candidates must be able to work in a hybrid arrangement from the Montreal hub.
• Please mention your English and French proficiency when submitting your application.

Interested candidates are encouraged to share their updated resumes.