Chargé.e de comptes - Account Manager
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- Détenir de 5 à 8 ans d'expérience dans un poste similaire ;
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
As An Automation Account Manager, Your Primary Mandate Will Be To Manage And Develop a Client Portfolio While Collaborating With Internal Teams To Ensure The Quality And Profitability Of Projects. More Precisely, You Will Have To
Business development and prospecting
- Develop and maintain a portfolio of prospects to achieve our annual sales targets;
- Conduct networking, monitoring, and research activities to identify new business opportunities;
- Establish and maintain strong relationships with potential customers, understand their needs, and offer them tailored solutions;
- Give presentations and analyze customer needs;
- Support the team in business development activities (tenders, client presentations);
Actively participate in meetings related to business development and designated projects to manage issues, follow up on actions, and evaluate progress.
Account management and sales
- Offer the best solutions to our customers by collaborating with our technical experts;
- Manage a portfolio of active and potential customer accounts;
- Develop sales strategies and action plans to achieve set objectives (volume, margins, etc.);
- Manage the entire sales cycle, from initial contact to contract signing;
- Facilitate the development of our cross-selling of services across the four business units (automation, manufacturing, electrical, and robotics).
Proposals and negotiations
- Develop competitive service offerings and close sales;
- Prepare and present compelling service offerings, quotes, and sales proposals;
- Support bids for small and medium-sized projects;
- Negotiate contract terms and conditions to secure advantageous and sustainable agreements.
Cross-departmental collaboration
- Ensure projects are transferred to the implementation teams and monitor their progress;
- Work closely with production, project managers, and the engineering department to ensure the feasibility and profitability of the proposed solutions;
- Regularly communicate developments in opportunities and orders within the Automation sales governance structure.
Customer follow-up and satisfaction
- Maintain regular contact with customers to ensure their satisfaction;
- Maintain a relationship of trust with signed customers to ensure their satisfaction and identify opportunities for future development;
- Manage specific after-sales issues or requests, drawing on the company's internal resources.
Analysis and reporting
- Monitor performance and adapt sales strategies;
- Develop and execute the business unit's annual business plan;
- Monitor the competition and the market to adapt sales strategies and identify new trends or opportunities;
- Achieve sales and opportunity generation targets;
- Align market coverage priorities with the company's strategies issued by management;
- Stay informed of provincial economic developments;
- Perform all other related duties.
Requirements
- Bachelor's degree in automated production engineering, electrical engineering, mechanical engineering, or other relevant field;
- 5 to 8 years in a similar position;
- Proficiency in Microsoft Office and CRM software (Prextra an asset);
- Knowledge of industrial automation (an asset);
- Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec ;
- Valid driver's license (an asset).
Read the full bilingual original
En Tant Que Chargé Ou Chargée De Comptes Automation, Vous Aurez Comme Mandat Principal De Gérer Et Développer Un Portefeuille De Clients Tout En Collaborant Avec Les Équipes Internes Pour Assurer La Qualité Et La Rentabilité Des Projets. Plus Précisément, Vous Aurez à
Business development and prospecting
Account management and sales
- Agir comme principal point de contact pour un portefeuille de clients en automatisation, en assurant leur satisfaction et leur fidélisation à long terme.
- Agir comme défenseur et porte-parole du client à l’interne afin de maintenir le taux d’engagement de ces clients ;
- Comprendre les objectifs des clients, comprendre leurs besoins et leur proposer des solutions adaptées en collaborant avec les chargés de soumission ainsi que nos experts techniques ;
- Atteindre les objectifs de vente et de génération d’opportunités ;
- Gérer le cycle de vente complet, de la prise de contact jusqu’à la signature du contrat ;
- Gérer les problématiques ou demandes particulières post-vente, en collaborant étroitement avec les chargés de projet et en s’appuyant sur les ressources internes de l’entreprise.
- Faciliter le développement de notre offre croisée de services des 4 unités d’affaires (automation, fabrication, électrique et robotique) ;
- Développer des stratégies de vente et des plans d’action pour atteindre les objectifs de l’unité d’affaires fixés (volume, marges, etc.) ;
- Mener des activités de réseautage, de veille et de recherche pour identifier de nouvelles opportunités commerciales ;
- Effectuer des présentations et représenter l’unité d’affaire lors d’évènement ;
- Préparer des soumissions de petite envergure et participer activement à celles plus complexes avec les chargés de soumission ;
- Présenter les offres de services, devis et propositions commerciales convaincantes ;
- Négocier les conditions contractuelles pour conclure des ententes avantageuses et durables ;
- Maintenir à jour les données clients afin de soutenir le processus de vente et la planification des ressources ;
- Effectuer toutes autres tâches connexes.
- Détenir un baccalauréat en génie de la production automatisée, génie électrique, génie mécanique ou toute autre formation pertinente ;
- Être membre de l’Ordre des ingénieurs du Québec (atout) ;
- Détenir de 5 à 8 ans d'expérience dans un poste similaire ;
- Maîtriser la suite Office et d’un CRM (Prextra atout) ;
- Avoir une bonne maîtrise du français et de l'anglais, parlé et écrit pour communiquer avec nos partenaires hors Québec ;
- Posséder une très bonne connaissance de l’automatisation des procédés et des technologies opérationnelles en milieu industriel ;
- Détenir un permis de conduire valide (atout).
Business development and prospecting
- Develop and maintain a portfolio of prospects to achieve our annual sales targets;
- Conduct networking, monitoring, and research activities to identify new business opportunities;
- Establish and maintain strong relationships with potential customers, understand their needs, and offer them tailored solutions;
- Give presentations and analyze customer needs;
- Support the team in business development activities (tenders, client presentations);
Account management and sales
- Offer the best solutions to our customers by collaborating with our technical experts;
- Manage a portfolio of active and potential customer accounts;
- Develop sales strategies and action plans to achieve set objectives (volume, margins, etc.);
- Manage the entire sales cycle, from initial contact to contract signing;
- Facilitate the development of our cross-selling of services across the four business units (automation, manufacturing, electrical, and robotics).
- Develop competitive service offerings and close sales;
- Prepare and present compelling service offerings, quotes, and sales proposals;
- Support bids for small and medium-sized projects;
- Negotiate contract terms and conditions to secure advantageous and sustainable agreements.
- Ensure projects are transferred to the implementation teams and monitor their progress;
- Work closely with production, project managers, and the engineering department to ensure the feasibility and profitability of the proposed solutions;
- Regularly communicate developments in opportunities and orders within the Automation sales governance structure.
- Maintain regular contact with customers to ensure their satisfaction;
- Maintain a relationship of trust with signed customers to ensure their satisfaction and identify opportunities for future development;
- Manage specific after-sales issues or requests, drawing on the company's internal resources.
- Monitor performance and adapt sales strategies;
- Develop and execute the business unit's annual business plan;
- Monitor the competition and the market to adapt sales strategies and identify new trends or opportunities;
- Achieve sales and opportunity generation targets;
- Align market coverage priorities with the company's strategies issued by management;
- Stay informed of provincial economic developments;
- Perform all other related duties.
- Bachelor's degree in automated production engineering, electrical engineering, mechanical engineering, or other relevant field;
- 5 to 8 years in a similar position;
- Proficiency in Microsoft Office and CRM software (Prextra an asset);
- Knowledge of industrial automation (an asset);
- Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec ;
- Valid driver's license (an asset).
More about this job
Responsibilities
The Account Manager will manage and develop a client portfolio while collaborating with internal teams to ensure project quality and profitability. Responsibilities include business development, account management, proposal preparation, and customer follow-up.
Requirements
Candidates must have a bachelor's degree in a relevant engineering field and 5 to 8 years of experience in a similar role. Proficiency in both French and English, as well as knowledge of industrial automation, is required.
Skills
- Client Management
- Sales Strategies
- Business Development
- Networking
- Customer Satisfaction
- Contract Negotiation
- Technical Collaboration
- Project Management
- Proposal Development
- Market Research
- CRM Proficiency
- Bilingual Communication
- Industrial Automation
- Presentation Skills
- Problem Solving
- Relationship Building
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Engineering
- Customer Service & Support
- Manufacturing
- Technology
Keywords
- Client Management
- Sales
- Business Development
- Networking
- Customer Satisfaction
- Contract Negotiation
- Technical Collaboration
- Project Management
- Proposal Development
- Market Research
- CRM
- Bilingual
- Industrial Automation
- Engineering
- Automation
- Manufacturing
- Electrical
- Robotics