Technicien.ne informatique (niveau 1) - IT Technician Level 1
- Quebec, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
As An IT Technician Level 1, Your Primary Mandate Will Be To Provide IT Support To Employees And Customers. More Precisely, You Will Have To
- Be the resource person and first point of contact for users experiencing IT issues;
- Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
- Escalate more complex issues to a Level 2 technician for further resolution;
- Ensure the installation and updating of software and computer systems;
- Provide basic advice and training to users to help them make better use of the installed systems and software;
- Create, modify, and delete user accounts in computer systems, as well as manage access rights;
- Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
- Monitor systems and networks to detect anomalies or potential problems before they become critical;
- Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
- Use remote support tools to diagnose and resolve issues for users who are not on site;
- Document solutions to common problems to assist in training new technicians and improve support efficiency;
- Collaborate with other IT teams to ensure quick and effective problem resolution;
- Perform all other related duties.
REQUIREMENTS
- Hold a vocational diploma or college certificate in Computer Science;
- 2 to 3 years of experience in a similar position;
- Knowledge of Windows 11 and Active Directory;
- Knowledge of Linux and VMware environments;
- Knowledge of Microsoft 365;
- Knowledge of Intune;
- Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
- Hold a valid driver’s license;
- Attention to detail and thoroughness;
- Demonstrate organizational skills;
- Ability to work in a team;
- Excellent customer service skills;
- Strong priority management skills.
Read the full bilingual original
En Tant Que Technicien Ou Technicienne En Informatique, Vous Aurez Comme Mandat Principal De Réaliser Le Support Informatique Aux Employés Ainsi Qu’aux Clients. Plus Précisément, Vous Aurez à
- Être la personne et le premier point de contact pour les utilisateurs ayant des problèmes informatiques ;
- Fournir une assisance technique de première ligne, aidant les utilisateurs à résoudre leur difficultés avec le matériel informatique, les logiciels et les apllications ;
- Rediriger les problèmes plus complexes vers un technien niveau 2 pour une résolutions plus approfondie ;
- Veiller à l'installation et à la mise à jour des logiciels et des logiciels et des systèmes informatiques ;
- Offrir des conseils et des formations de base aux utilisateurs pour les aider à mieux utiliser les systèmes et les logiciels installés ;
- Créer, modifier et supprimer des comptes utilisateurs dans les systèmes informatiques, ainsi que la gestion des droits d’accès ;
- Effectuer des tâches de maintenance régulières pour prévenir les problèmes, comme les mises à jour de sécurité et les vérifications de performance ;
- Surveiller les systèmes et les réseaux pour détecter les anomalies ou les problèmes potentiels avant qu’ils ne deviennent critiques ;
- Installer et configurer des périphériques tels que les ordinateurs, les cellulaires, les imprimantes, les scanners et autres équipements informatiques ;
- Utiliser des outils de support à distance pour diagnostiquer et résoudre les problèmes des utilisateurs qui ne sont pas sur site ;
- Documenter les solutions aux problèmes courants pour aider à la formation des nouveaux techniciens et améliorer l’efficacité du support ;
- Collaborer avec d’autres équipes informatiques pour assurer une résolution rapide et efficace des problèmes ;
- Effectuer toutes autres tâches connexes.
- Détenir un diplôme d’études collégiales en informatique ;
- 0 à 2 ans d’expérience dans un poste similaire ;
- Connaissance de l’environnement Windows 11 et Active Directory ;
- Connaissance de l’environnement Linux ;
- Connaissance des environnements virtualisés et les hyperviseurs;
- Connaissance de l’environnement Microsoft 365 ;
- Connaissance de Intune;
- Avoir une bonne maîtrise du français et de l'anglais, parlé et écrit pour communiquer avec nos partenaires hors Québec
- Posséder un permis de conduire valide ;
- Avoir le souci du détail ;
- Sens de l’organisation ;
- Capacité à travailler en équipe ;
- Avoir une excellente approche client ;
- Gestion des priorités.
- Be the resource person and first point of contact for users experiencing IT issues;
- Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
- Escalate more complex issues to a Level 2 technician for further resolution;
- Ensure the installation and updating of software and computer systems;
- Provide basic advice and training to users to help them make better use of the installed systems and software;
- Create, modify, and delete user accounts in computer systems, as well as manage access rights;
- Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
- Monitor systems and networks to detect anomalies or potential problems before they become critical;
- Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
- Use remote support tools to diagnose and resolve issues for users who are not on site;
- Document solutions to common problems to assist in training new technicians and improve support efficiency;
- Collaborate with other IT teams to ensure quick and effective problem resolution;
- Perform all other related duties.
- Hold a vocational diploma or college certificate in Computer Science;
- 2 to 3 years of experience in a similar position;
- Knowledge of Windows 11 and Active Directory;
- Knowledge of Linux and VMware environments;
- Knowledge of Microsoft 365;
- Knowledge of Intune;
- Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
- Hold a valid driver’s license;
- Attention to detail and thoroughness;
- Demonstrate organizational skills;
- Ability to work in a team;
- Excellent customer service skills;
- Strong priority management skills.
More about this job
Responsibilities
Provide first-line IT support to employees and customers, troubleshoot hardware, software, and application issues, and escalate complex problems to Level 2 technicians. Maintain systems and user accounts, install and configure equipment, monitor systems and networks, document solutions, and collaborate with IT teams.
Requirements
The posting requires a college-level computer science credential and lists 0–2 years of experience in a similar role, although another section states 2–3 years. Candidates should know Windows 11, Active Directory, Linux, virtualization and hypervisors, Microsoft 365, and Intune, and have strong French and English communication skills, a valid driver’s license, attention to detail, organizational ability, teamwork, customer service, and prioritization skills.
Skills
- First-Line IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows 11
- Active Directory
- Linux
- Virtualization
- VMware
- Microsoft 365
- Intune
- User Account Management
- Access Rights Management
- Network Monitoring
- Remote Support Tools
- Customer Service
- Priority Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- First-Line Support
- Hardware
- Software
- Applications
- Windows 11
- Active Directory
- Linux
- Virtualization
- Hypervisors
- VMware
- Microsoft 365
- Intune
- User Accounts
- Access Rights
- Security Updates
- Performance Checks
- System Monitoring
- Network Monitoring
- Remote Support Tools
- Computers
- Mobile Phones
- Printers
- Scanners
- Troubleshooting
- Customer Service
- Technical Training
- Documentation
- French
- English