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Added 6 hours ago
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
Full-time
Intek Communications Inc is looking to fill the position of Commercial Service and Installation Technician, under the direction of the Regional Manager. The Commercial Service and…
Added 9 hours ago
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
Full-time
Job Board / Residential Field Technician - Simcoe Region
Added 11 hours ago
Civil Structural Designer
HOCS Projects
Calgary, AB
Full-time
We are seeking an Intermediate or Senior Civil/Structural Design Technician with strong EPCM experience in oil & gas facility projects. You will support multi‑discipline engineering teams…
Added 11 hours ago
SYSTEMS INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
Full-time
Bachelor's degree or college diploma in a relevant field (e.g., Electrical Engineering, Information Technology) or equivalent experience is preferred.
Added 12 hours ago
Data Centre Field Technician
TITEC INC.
Prince George, BC
Contract
The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to…
Added 14 hours ago
Senior DCS Technologist
Cenovus Energy
Lloydminster, SK
Full-time
CET accreditation and field experience as an Instrumentation Technician are considered strong assets
Added 14 hours ago
Transportation Technician II
City of Edmonton
AB
As a Transportation Technician II with the City of Edmonton, you will play a key role in designing and supporting the execution of our annual maintenance and operating traffic signal,…
Added 16 hours ago
NTC 682 Building Automation Systems (BAS) Technician
Hamilton-Wentworth Catholic District School Board
Hamilton, ON
Full-time
Diploma in Electronics Engineering Technology, Mechanical Engineering Technology, Instrumentation Technology, Building Systems Technology, Building Automation Systems Technology, or a…
Added 16 hours ago
Deskside Support Technician
Exchange Technology Services Inc.
Winnipeg, MB
Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
Added 17 hours ago
Quality Assurance Technician (Canada)
Cronos Group Inc.
Stayner, ON
As the QA Technician, you will work within the Quality Assurance department to support product release in Canada and International markets. The QA Technician will complete tasks related to…
Added 17 hours ago
Controls Service Technician
Johnson Controls
Toronto, ON · Richmond Hill, ON
Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 18 hours ago
Mechanical Designer – HVAC & Building Systems
BPA
Toronto, ON
Full-time
BPA Toronto (previously TMP) is looking for a versatile Mechanical Technician who enjoys being involved in both the technical design and drafting sides of building projects. In this role,…
Added 18 hours ago
Mechanical Technician
BPA
Toronto, ON
Full-time
BPA Toronto (previously TMP) is looking for a versatile Mechanical Technician who enjoys being involved in both the technical design and drafting sides of building projects. In this role,…
Added 18 hours ago
IT Onsite Support Technician
Arvato
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support…
Added 18 hours ago
IT Onsite Support Technician
Bertelsmann-Jobs
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support…
Added 18 hours ago
Engineering Operations Technician (EOT), Data Center Engineering Operations
Amazon
Airdrie, AB
Amazon is currently hiring Building Technicians to support our data centers. The Building Operations Technician is responsible for overseeing the maintenance of all electrical, mechanical,…
Added 18 hours ago
Associate Support Technician
Government of Prince Edward Island
Charlottetown, PE
$54,561 to $58,617 CAD / year
Temporary
Completion of a diploma program in computer technology or related field with some training in computer technology;
Added 19 hours ago
Mech and Robotics Tech
JLL
Calgary, AB
Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 19 hours ago
Technician - Advanced, Business Technician I
Bell
Montreal, QC
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 20 hours ago
Engineering hardware Technician
Thales
Ottawa, ON
Full-time
The Systems Engineering Technologist is responsible for supporting Systems Engineering in Lab and in the field. These Lab projects are largely defined as communication and control systems…
Added 20 hours ago
Wildlife Technician (Hay Zama Bison)
Government of Alberta
High Level, AB
Two-year completed diploma in Natural Resources Technology, Environmental Science, Wildlife Management, or a closely related field.
Added 21 hours ago
Technician, General finance and accounting
Desjardins
Levis, QC
Full-time
As a finance and general accounting technician, you help manage financial accounts in accordance with the organization’s objectives by producing reports; performing audits, inspections and…
Added 21 hours ago
CHVAC Data Center Service Manager
Carrier
AB
$110,500 to $160,500 CAD / year
Full-time
…strong relationships with data center customers and the support field teams, and partner closely with Carrier’s Integrated Project Management Team. Your work will directly contribute to…
Added 22 hours ago
Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
The Quality Continuous Improvement Technician (QCI Tech) plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position is responsible for…
Added 23 hours ago
Archives Reprographic Technician
Regional Municipality of Peel
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College diploma or certificate in digital graphic design or related field with at least two years reprographic experience working with historical resources. Combination of education and…

Exchange Technology Services Inc.

Deskside Support Technician

Winnipeg, MB, Canada

Experience: 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users, troubleshooting issues, deploying and maintaining hardware at client sites, and providing excellent customer service in line with client service level agreements (SLAs).
KEY RESPONSIBILITIES
	Managing incidents and requests, ensuring timely resolution of high-priority and time-sensitive requests Using ConnectWise Manage (CWM) to manage, document, and update all assigned service tickets, including accurately logging mileage and field time Maintaining documentation, including accurate logs of technical activities, hardware changes, and client interactions Communication with clients regularly, including coordinating service calls, installations, and preventive maintenance Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Deliver responsive, professional on-site support for desktops, laptops, peripherals, network connectivity, and basic server functions, including assisting clients in real time with requests raised through the Service Desk Maintain clear and timely communication with Service Desk staff, keeping them informed of any planned site visits during normal business hours, including the expected time of return Be available to work outside of normal business hours, including weekends, when situations or business needs arise and urgent client site work is required Collaborate with Hardware Analysts and the Provisioning Team Lead, as needed, to deploy, configure, and retrieve hardware Maintain asset tracking records and documentation for hardware deliveries and returns, and track IT tools, hardware inventory, and consumables Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc.) Submit regular performance and incident reports Attend mandatory weekly/monthly team meetings and contribute to team discussions and service improvement initiative Follow internal policies, data protection protocols, and industry-standard safety procedures Maintain a professional appearance by wearing company-branded attire during all client visits Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Working knowledge of imaging tools, endpoint protection platforms, and troubleshooting networking issues and standard enterprise hardware required Familiarity with ConnectWise Manage or similar service management/ticketing systems required Previous experience in a Customer Service or/and Helpdesk Environment is preferred.
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Strong interpersonal skills with a client-focused mindset Ability to work well in a team Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Proactive, results-driven approach to problem-solving in the field Professional verbal and written communication skills Must possess a valid driver’s licence and be willing to travel regularly to client locations Experience in a fast-paced environment with multitasking responsibilities
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Able to lift and carry up to 50lbs This role involves working in a variety of environments and includes regular interaction with staff and members of the public Field-based role requiring daily travel to client sites and head office Company van (Subject to availability) and tools provided for work-related duties. On Call/Shiftwork as required to provide after-hour client support, including occasional weekend work for critical support tasks Various shifts at a fast pace to meet service level requirements of our clients

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Deskside Support Technician is responsible for providing technical support, troubleshooting issues, and deploying hardware at client sites. They must manage service tickets, maintain accurate documentation, and ensure excellent customer service in accordance with service level agreements.

Requirements

Candidates must have at least 2 years of experience in a field services or desktop support role and possess a valid driver's license. Proficiency in Microsoft technologies, hardware repair, and service management software like ConnectWise Manage is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Customer service
ConnectWise Manage
Active Directory
Windows Operating Systems
Network connectivity
Office 365
Azure
Hardware maintenance
Asset tracking
Incident management
Analytical skills
Communication skills
Time management

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
IT Consulting
ConnectWise Manage
Active Directory
Windows Server
Office 365
Azure
Hardware Troubleshooting
Network Connectivity
Asset Tracking
Incident Management
SLA
SharePoint
OneDrive
Endpoint Protection
Imaging Tools
Technical Support
Customer Service
Preventive Maintenance

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