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Added 51 mins ago
Senior HVAC Controls Technician
Johnson Controls
Calgary, AB
Full-time
Lead the commissioning, startup, troubleshooting, and optimization of Building Automation Systems (BAS). Serve as a technical expert for complex HVAC controls, delivering high-quality…
Added 4 hours ago
Information Technology Technician – 22.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Internship
The IT Support Technician works under the technical guidance of, and in collaboration with, the Information Technology Specialist and reports to the Finance & Business Manager. The…
Added 7 hours ago
Service Technician - Mechanical
Frontier Power Products
Calgary, AB
Full-time
The Service Technician – Mechanical is responsible for diagnosing, repairing, servicing, commissioning, and maintaining industrial power generation equipment and related mechanical…
Added 8 hours ago
Service Supervisor (Rotational) - Kindersley
Stream-Flo Industries
Kindersley, SK
Full-time
Co-ordinate daily activities of the shop and field service requirements.
Added 8 hours ago
Lead Field Service Technician
Integrated Power Services
Burlington, ON
Full-time
We are looking for a talented Lead Field Service Technician - Large Motors who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong…
Added 8 hours ago
Sales Account Manager
Fire safety and protection LLC
Cambridge, ON
Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 9 hours ago
Mobile Maintenance Planner
New Gold Inc.
Kamloops, BC
Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 12 hours ago
Field Service Technician/Technicien de service (Winnipeg)
Konica Minolta Business Solutions Canada
Winnipeg, MB
Full-time
…en maintenant des relations efficaces avec les clients et le service…
Added 13 hours ago
Clinical Laboratory Technician (15 Month Contract)
VitalBio
Oakville, ON
$40,000 to $50,000 CAD / year
Contract
Perform and document calibration across all analyzers on assay-specific schedules, and recalibrate against defined triggers including new lot, major service, QC failure and drift.
Added 13 hours ago
Shop Foreman
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Dorval, QC
Full-time
…QB. This Foreman will be responsible for a team of shop and field Forklift technicians. The ideal candidate will have previous experience repairing Industrial lift trucks with previous…
Added 16 hours ago
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Winnipeg, MB
Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead…
Added 18 hours ago
Aftermarket Customer Support Representative
Atlas Copco Group
Burlington, ON
$60,000 to $70,000 CAD / year
Full-time
…will be part of our Aftermarket team reporting to Inside Sales Lead. In this role, your mission is to assist the inside aftermarket team in reviewing and addressing customer requests for…
Added 23 hours ago
PARTS TECHNICIAN
AFD Petroleum Ltd.
Edmonton, AB
Job Summary: Our Parts Technician keeps the Edmonton tank division’s shop and service teams supplied with the right parts at the right time. You’ll be the first point of contact for all…
Added 1 day ago
Sr Field Service Technician
Motion
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Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding,…
Added 1 day ago
Battalion Chief of Logistics and Professional Standards
The Excelsior Fire District
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Stays abreast of developments in the firefighting field and changes in related laws and ordinances.
Added 1 day ago
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As a Sr. Mech & Robotics Tech, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the…
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Sr Field Service Technician
Genuine Parts Company
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Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding,…
Added 1 day ago
Operations Manager
Right Time Group of Companies
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The Regional Operations Manager plays a critical leadership role in ensuring exceptional service delivery and technician performance across the HVAC operations of the assigned branch. This…
Added 1 day ago
Technical Product Manager
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Develop value propositions for enterprise field service clients.
Added 1 day ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
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At KMBS, we don’t just provide technical service - we create an exceptional customer experience. We are looking for a passionate leader, capable of guiding a team of customer-focused…
Added 1 day ago
Traffic Technician
Barricades and Signs
Regina, SK
Full-time
As a member of our operations team, the Traffic Technician will be responsible for setting up, taking down and maintaining traffic accommodations in work zones. This position is seasonal in…
Added 1 day ago
Field Installation Technician
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Reporting to the Field Service Team Lead, the Field Installation Technician will manage assigned installations, support complex deployment activities, perform onsite quality checks, and…
Added 1 day ago
Technical Services Lead
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The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards. This office-based role reviews completed…
Added 1 day ago
Road Operations Technician
Halton Region
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If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10…
Added 1 day ago
Field Technician - Vancouver BC
Cogent Communications
Vancouver, BC
Full-time
The Telecommunications Field Technician is responsible for all network field operations, installation, maintenance, and troubleshooting within the assigned area. This role ensures high…

Exchange Technology Services Inc.

Deskside Support Technician

Winnipeg, MB, Canada

Experience: 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users, troubleshooting issues, deploying and maintaining hardware at client sites, and providing excellent customer service in line with client service level agreements (SLAs).
KEY RESPONSIBILITIES
	Managing incidents and requests, ensuring timely resolution of high-priority and time-sensitive requests Using ConnectWise Manage (CWM) to manage, document, and update all assigned service tickets, including accurately logging mileage and field time Maintaining documentation, including accurate logs of technical activities, hardware changes, and client interactions Communication with clients regularly, including coordinating service calls, installations, and preventive maintenance Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Deliver responsive, professional on-site support for desktops, laptops, peripherals, network connectivity, and basic server functions, including assisting clients in real time with requests raised through the Service Desk Maintain clear and timely communication with Service Desk staff, keeping them informed of any planned site visits during normal business hours, including the expected time of return Be available to work outside of normal business hours, including weekends, when situations or business needs arise and urgent client site work is required Collaborate with Hardware Analysts and the Provisioning Team Lead, as needed, to deploy, configure, and retrieve hardware Maintain asset tracking records and documentation for hardware deliveries and returns, and track IT tools, hardware inventory, and consumables Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc.) Submit regular performance and incident reports Attend mandatory weekly/monthly team meetings and contribute to team discussions and service improvement initiative Follow internal policies, data protection protocols, and industry-standard safety procedures Maintain a professional appearance by wearing company-branded attire during all client visits Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Working knowledge of imaging tools, endpoint protection platforms, and troubleshooting networking issues and standard enterprise hardware required Familiarity with ConnectWise Manage or similar service management/ticketing systems required Previous experience in a Customer Service or/and Helpdesk Environment is preferred.
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Strong interpersonal skills with a client-focused mindset Ability to work well in a team Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Proactive, results-driven approach to problem-solving in the field Professional verbal and written communication skills Must possess a valid driver’s licence and be willing to travel regularly to client locations Experience in a fast-paced environment with multitasking responsibilities
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Able to lift and carry up to 50lbs This role involves working in a variety of environments and includes regular interaction with staff and members of the public Field-based role requiring daily travel to client sites and head office Company van (Subject to availability) and tools provided for work-related duties. On Call/Shiftwork as required to provide after-hour client support, including occasional weekend work for critical support tasks Various shifts at a fast pace to meet service level requirements of our clients

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Deskside Support Technician is responsible for providing technical support, troubleshooting issues, and deploying hardware at client sites. They must manage service tickets, maintain accurate documentation, and ensure excellent customer service in accordance with service level agreements.

Requirements

Candidates must have at least 2 years of experience in a field services or desktop support role and possess a valid driver's license. Proficiency in Microsoft technologies, hardware repair, and service management software like ConnectWise Manage is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Customer service
ConnectWise Manage
Active Directory
Windows Operating Systems
Network connectivity
Office 365
Azure
Hardware maintenance
Asset tracking
Incident management
Analytical skills
Communication skills
Time management

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
IT Consulting
ConnectWise Manage
Active Directory
Windows Server
Office 365
Azure
Hardware Troubleshooting
Network Connectivity
Asset Tracking
Incident Management
SLA
SharePoint
OneDrive
Endpoint Protection
Imaging Tools
Technical Support
Customer Service
Preventive Maintenance

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