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Added 26 mins ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 55 mins ago
J
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
You have proven records and information management skills and abilities related to service delivery data.
Added 2 hours ago
P
Building Automation Specialist / Senior Automation Systems Technician (BAS006)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
BAS Specialist / Senior Automation Systems Technician
Added 3 hours ago
AS
Payroll Technician
AgileGrid Solutions
Canada
- Full-time
We are seeking a detail-oriented and experienced Payroll Technician to join our client’s team located in Saint-Eustache. The ideal candidate will be responsible for managing the full…
Added 4 hours ago
WB
Hotel Maintenance Technician
Whistler Blackcomb
Whistler, BC
- Full-time
Adhere to all workplace health and safety procedures and policies. Notify supervisor or management of all unsafe conditions and practices.
Added 7 hours ago
EV Automotive Service Technician - Volkswagen Surrey
The Jim Pattison Auto Group
Surrey, BC
Jim Pattison Volkswagen Surrey is hiring an EV Automotive Service Technician to join our team. In this role, you will diagnose, service, and repair Volkswagen's expanding range of electric…
Added 7 hours ago
BC
Repair and Restoration Tech
BELFOR CANADA INC.
Gander, NL
- $23 to $27 CAD / hour
- Full-time
The Repair and Restoration Technician plays a key role in supporting restoration projects across residential, commercial, and industrial settings. With an intermediate to advanced…
Added 9 hours ago
S
Technicien en électromécanique / Electromechanical Technician
Smardt
Dorval, QC
- Full-time
Added 9 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Intek Communications Inc is looking to fill the position of Commercial Service and Installation Technician, under the direction of the Regional Manager. The Commercial Service and…
Added 10 hours ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
Ensure that all Customers receive a visit by a technician at least twice per year
Added 11 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
…technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption…
Added 11 hours ago
MU
FACILITIES SERVICES TECHNICIAN (BAND LEVEL 3)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Laboratory Services Supervisor, the Facilities Services Technician (FST) is responsible, on an after-hours shift basis (nights, weekends, holidays, University closures),…
Added 12 hours ago
S
3rd Year Apprentice or Journeyman Heavy Equipment Technician
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 12 hours ago
Automotive Service Technician
VinFast Recruitment
Mississauga, ON
…rapid retail and aftersales facility expansion in Canada. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology…
Added 13 hours ago
GE
310T Truck & Coach Mechanic (ACCEPTING LEVEL 3 APPRENTICES), Fleet Maintenance
GFL Environmental Inc.
Sudbury, ON
- Full-time
·Valid Ontario 310T Truck and Coach Technician Certificate OR currently registered as a Level 3 apprentice with Skilled Trades Ontario in the Truck & Coach (310T) trade.
Added 13 hours ago
AI
Nurse Call & RTLS Technician
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Project Manager, the Nurse Call & RTLS Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies including but not limited to…
Added 13 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Collaborate closely with the Project Manager and sales team during project turnover meetings to ensure a seamless transition and gather all necessary information for engineering.
Added 13 hours ago
AI
Security Systems Technician
Ainsworth Inc
Surrey, BC
- Full-time
The Security Systems Technician will primarily be responsible to install, and trouble shoot security system components in residential and commercial settings.
Added 14 hours ago
RN
accounting technician
Restaurant Normandin
Quebec, QC
- Full-time
Added 15 hours ago
M
Stagiaire en opérations critiques Centre de données / Critical Environment Ops INTERN Data Center
Microsoft
Quebec, QC
- Full-time
Added 17 hours ago
A
Junior Materials Engineering Technician
AtkinsRéalis
Vaughan, ON
- Full-time
AtkinsRéalis is looking for a Junior Materials Engineering Technician to join our Materials Engineering team and support municipal and city infrastructure projects. Reporting to the…
Added 17 hours ago
C
General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Source required parts and technical materials, contacting vendors for information and sharing details with relevant stakeholders.
Added 20 hours ago
LC
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Lethbridge, AB
- Full-time
Greet customer promptly and gather prescription information according to Standards
Added 21 hours ago
EI
Diagnostic Technician
EBlock Inc.
Nisku, AB
- $36 to $45 CAD / hour
- Full-time
Create and maintain vehicle history and maintenance records as defined/directed by management.
Added 21 hours ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
Diagnostic Technician - $2,000.00 signing bonus!

Exchange Technology Services Inc.

Deskside Support Technician

Winnipeg, MB, Canada

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Job details

Experience: 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required
Posting language: English
Posted: Sep 28, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users, troubleshooting issues, deploying and maintaining hardware at client sites, and providing excellent customer service in line with client service level agreements (SLAs).
KEY RESPONSIBILITIES
	Managing incidents and requests, ensuring timely resolution of high-priority and time-sensitive requests Using ConnectWise Manage (CWM) to manage, document, and update all assigned service tickets, including accurately logging mileage and field time Maintaining documentation, including accurate logs of technical activities, hardware changes, and client interactions Communication with clients regularly, including coordinating service calls, installations, and preventive maintenance Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Deliver responsive, professional on-site support for desktops, laptops, peripherals, network connectivity, and basic server functions, including assisting clients in real time with requests raised through the Service Desk Maintain clear and timely communication with Service Desk staff, keeping them informed of any planned site visits during normal business hours, including the expected time of return Be available to work outside of normal business hours, including weekends, when situations or business needs arise and urgent client site work is required Collaborate with Hardware Analysts and the Provisioning Team Lead, as needed, to deploy, configure, and retrieve hardware Maintain asset tracking records and documentation for hardware deliveries and returns, and track IT tools, hardware inventory, and consumables Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc.) Submit regular performance and incident reports Attend mandatory weekly/monthly team meetings and contribute to team discussions and service improvement initiative Follow internal policies, data protection protocols, and industry-standard safety procedures Maintain a professional appearance by wearing company-branded attire during all client visits Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Working knowledge of imaging tools, endpoint protection platforms, and troubleshooting networking issues and standard enterprise hardware required Familiarity with ConnectWise Manage or similar service management/ticketing systems required Previous experience in a Customer Service or/and Helpdesk Environment is preferred.
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Strong interpersonal skills with a client-focused mindset Ability to work well in a team Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Proactive, results-driven approach to problem-solving in the field Professional verbal and written communication skills Must possess a valid driver’s licence and be willing to travel regularly to client locations Experience in a fast-paced environment with multitasking responsibilities
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Able to lift and carry up to 50lbs This role involves working in a variety of environments and includes regular interaction with staff and members of the public Field-based role requiring daily travel to client sites and head office Company van (Subject to availability) and tools provided for work-related duties. On Call/Shiftwork as required to provide after-hour client support, including occasional weekend work for critical support tasks Various shifts at a fast pace to meet service level requirements of our clients

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Deskside Support Technician is responsible for providing technical support, troubleshooting issues, and deploying hardware at client sites. They must manage service tickets, maintain accurate documentation, and ensure excellent customer service in accordance with service level agreements.

Requirements

Candidates must have at least 2 years of experience in a field services or desktop support role and possess a valid driver's license. Proficiency in Microsoft technologies, hardware repair, and service management software like ConnectWise Manage is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Customer service
ConnectWise Manage
Active Directory
Windows Operating Systems
Network connectivity
Office 365
Azure
Hardware maintenance
Asset tracking
Incident management
Analytical skills
Communication skills
Time management

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
IT Consulting
ConnectWise Manage
Active Directory
Windows Server
Office 365
Azure
Hardware Troubleshooting
Network Connectivity
Asset Tracking
Incident Management
SLA
SharePoint
OneDrive
Endpoint Protection
Imaging Tools
Technical Support
Customer Service
Preventive Maintenance

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