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Added 33 mins ago
CAN Driver
FedEx Canada
Dauphin, MB
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 33 mins ago
Class 1 Haz Waste Collections Driver
GFL - Sewer Technologies Division
AB · Edmonton, AB
Full-time
As a Class 1 Driver, you will play a key role in visiting client sites using dry van and flatbed trailers to safely collect and transport hazardous and non-hazardous waste materials.…
Added 34 mins ago
Inside Sales/Delivery Driver
White Cap
Tiverton, ON
Full-time
Drives delivery van to pick up incoming stock or deliver materials to designated locations.
Added 34 mins ago
Mail Services Van Driver/Warehouse Worker (6 Month Contract)
Primerica
Mississauga, ON · Primerica Financial Services Ltd (CAN)
Full-time
We are looking for a temporary Mail Services Van Driver to join our Distribution team.
Added 1 hour ago
Seasonal Courier - F-2
FedEx Canada
Montréal-Est, QC
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 2 hours ago
Inside Sales/Delivery Driver
White Cap Canada
Tiverton, ON
Full-time
Drives delivery van to pick up incoming stock or deliver materials to designated locations.
Added 2 hours ago
Class 1 Haz Waste Collections Driver
GFL Environmental Inc.
Edmonton, AB
Full-time
As a Class 1 Driver, you will play a key role in visiting client sites using dry van and flatbed trailers to safely collect and transport hazardous and non-hazardous waste materials.…
Added 3 hours ago
Class 1 Highway and City Driver
XTL Transport, Logistics, Distribution
Surrey, BC
Full-time
We are currently seeking a Class 1 Highway and City Flex Driver to support both our highway and Lower Mainland city operations. This role is ideal for drivers who enjoy variety in their…
Added 3 hours ago
Recreation Facilitator - Full Time (FT) - Charleswood
Extendicare
Winnipeg, MB · Charleswood Care Centre
Full-time
Valid provincial driver's license to transport residents by van (i.e.: Class 4; Class F)
Added 5 hours ago
Deskside Support Technician
Exchange Technology Services Inc.
Winnipeg, MB
Must possess a valid driver’s licence and be willing to travel regularly to client locations
Added 5 hours ago
Mail Services Van Driver/Warehouse Worker (6 Month Contract)
Primerica
Mississauga, ON
Full-time
We are looking for a temporary Mail Services Van Driver to join our Distribution team.
Added 6 hours ago
Customer Site Warehouse Support
Fastenal Canada
Burnaby, BC
Part-time
…Burnaby, BC, and requires driving a company pickup truck or van to our customer's locations that are spread across the Greater Vancouver Area. The successful candidate will primarily be…
Added 6 hours ago
Delivery Drivers Full-Time
Canwest Logistics Ltd.
Nisku, AB
Up to $25.5 CAD / hour
…work OUTDOORS THROUGHOUT THE YEAR for the position of Delivery Driver. We call this delivery driver position as "Delivery Associate" to emphasize the need for customer service skills as you…
Added 7 hours ago
Casual Courier
FedEx Canada
Sherbrooke, QC
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 7 hours ago
CAN Driver
FedEx Canada
Niagara Falls, ON
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 7 hours ago
Casual Courier-2
FedEx Canada
Stoney Creek, NB
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 7 hours ago
CAN Driver
FedEx Canada
Cornwall, ON
Part-time
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer…
Added 8 hours ago
Delivery Driver - South Surrey/Delta Region
Save-On-Foods
Delta, BC · BC
Part-time
Put yourself in the driver’s seat of a new career! Join our growing team of Save-On-Foods delivery drivers and be a vital part of an innovative fulfillment team focused on providing Always…
Added 8 hours ago
Delivery Driver - Prince George
Save-On-Foods
Prince George, BC · BC
Part-time
Put yourself in the driver’s seat of a new career! Join our growing team of Save-On-Foods delivery drivers and be a vital part of an innovative fulfillment team focused on providing Always…
Added 8 hours ago
Delivery Driver - Grandview
Save-On-Foods
Vancouver, BC
Part-time
Put yourself in the driver’s seat of a new career! Join our growing team of Save-On-Foods delivery drivers and be a vital part of an innovative fulfillment team focused on providing Always…
Added 8 hours ago
Certified Activity Aide
Extendicare
Peterborough, ON · Axm - Forest Trail
Full-time
Valid provincial driver's license to transport residents by van (i.e.: Class 4; Class F)
Added 9 hours ago
Service Technician- InnoServ
Gordon Food Service
Toronto, ON · North York Depot-Ontario-ONT
Full-time
Take home Company Van (Includes all expenses associated)
Added 10 hours ago
PART-TIME School Bus Driver - East Ferris Bus Lines
Transdev Ontario Manitoba
Bonfield, ON
Part-time
Looking for a rewarding part-time job that fits your lifestyle? Become a School Bus Driver with Transdev in East Ferris! This is the perfect opportunity for retirees, stay-at-home parents,…
Added 10 hours ago
PART-TIME School Bus Driver - East Ferris Bus Lines
Transdev Ontario Manitoba
Callander, ON
Part-time
Looking for a rewarding part-time job that fits your lifestyle? Become a School Bus Driver with Transdev in East Ferris! This is the perfect opportunity for retirees, stay-at-home parents,…
Added 10 hours ago
PART-TIME School Bus Driver - East Ferris Bus Lines
Transdev Ontario Manitoba
East Ferris, ON
Part-time
Looking for a rewarding part-time job that fits your lifestyle? Become a School Bus Driver with Transdev in East Ferris! This is the perfect opportunity for retirees, stay-at-home parents,…

Exchange Technology Services Inc.

Deskside Support Technician

Winnipeg, MB, Canada

Experience: 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required
Posting language: English
Posted: Sep 28, 2026

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Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager and working closely with the Provisioning Team Lead, the Deskside Support Technician is responsible for providing technical support to end-users, troubleshooting issues, deploying and maintaining hardware at client sites, and providing excellent customer service in line with client service level agreements (SLAs).
KEY RESPONSIBILITIES
	Managing incidents and requests, ensuring timely resolution of high-priority and time-sensitive requests Using ConnectWise Manage (CWM) to manage, document, and update all assigned service tickets, including accurately logging mileage and field time Maintaining documentation, including accurate logs of technical activities, hardware changes, and client interactions Communication with clients regularly, including coordinating service calls, installations, and preventive maintenance Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Deliver responsive, professional on-site support for desktops, laptops, peripherals, network connectivity, and basic server functions, including assisting clients in real time with requests raised through the Service Desk Maintain clear and timely communication with Service Desk staff, keeping them informed of any planned site visits during normal business hours, including the expected time of return Be available to work outside of normal business hours, including weekends, when situations or business needs arise and urgent client site work is required Collaborate with Hardware Analysts and the Provisioning Team Lead, as needed, to deploy, configure, and retrieve hardware Maintain asset tracking records and documentation for hardware deliveries and returns, and track IT tools, hardware inventory, and consumables Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc.) Submit regular performance and incident reports Attend mandatory weekly/monthly team meetings and contribute to team discussions and service improvement initiative Follow internal policies, data protection protocols, and industry-standard safety procedures Maintain a professional appearance by wearing company-branded attire during all client visits Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset 2+ years of experience in a Field Services or/and Desktop Support role within the IT industry required Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Working knowledge of imaging tools, endpoint protection platforms, and troubleshooting networking issues and standard enterprise hardware required Familiarity with ConnectWise Manage or similar service management/ticketing systems required Previous experience in a Customer Service or/and Helpdesk Environment is preferred.
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Strong interpersonal skills with a client-focused mindset Ability to work well in a team Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Proactive, results-driven approach to problem-solving in the field Professional verbal and written communication skills Must possess a valid driver’s licence and be willing to travel regularly to client locations Experience in a fast-paced environment with multitasking responsibilities
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Able to lift and carry up to 50lbs This role involves working in a variety of environments and includes regular interaction with staff and members of the public Field-based role requiring daily travel to client sites and head office Company van (Subject to availability) and tools provided for work-related duties. On Call/Shiftwork as required to provide after-hour client support, including occasional weekend work for critical support tasks Various shifts at a fast pace to meet service level requirements of our clients

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Deskside Support Technician is responsible for providing technical support, troubleshooting issues, and deploying hardware at client sites. They must manage service tickets, maintain accurate documentation, and ensure excellent customer service in accordance with service level agreements.

Requirements

Candidates must have at least 2 years of experience in a field services or desktop support role and possess a valid driver's license. Proficiency in Microsoft technologies, hardware repair, and service management software like ConnectWise Manage is required.

Skills

Technical support
Troubleshooting
Hardware deployment
Customer service
ConnectWise Manage
Active Directory
Windows Operating Systems
Network connectivity
Office 365
Azure
Hardware maintenance
Asset tracking
Incident management
Analytical skills
Communication skills
Time management

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Field Services
IT Consulting
ConnectWise Manage
Active Directory
Windows Server
Office 365
Azure
Hardware Troubleshooting
Network Connectivity
Asset Tracking
Incident Management
SLA
SharePoint
OneDrive
Endpoint Protection
Imaging Tools
Technical Support
Customer Service
Preventive Maintenance

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