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Added 4 mins ago
CL
Technical Product Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business…
Added 4 mins ago
B
SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
Quebec, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 4 mins ago
SP
Seneca Nanji Foundation School of Nursing - Talent Pool (Part-Time)
Seneca Polytechnic
King City, ON
- Part-time
…we continue to promote opportunities for career growth and development. We focus on health and well-being in all ways to provide great employee…
Added 8 mins ago
A
Qualité Ingénierie en développement Produit / Quality Engineering in Product Development
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 13 mins ago
TS
Manager, Organizational Change Management
T&T Supermarket
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $95,000 CAD / year
- Full-time
…Working with business leaders, HR partners, project teams, Learning & Development and Communications, the Manager applies established OCM approaches in a pragmatic way that reflects T&T’s…
Added 13 mins ago
S
Sales Specialist - Rehab Product
Sobeys
Corner Brook, NL
- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 13 mins ago
RO
Assistant Manager, Retail In-store Sales & Service (12-month Contract)
Royal Ontario Museum
Toronto, ON
- Part-time
…and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive…
Added 13 mins ago
CL
Residence Services Supervisor
Campus Living Centres
Coldstream, BC
- Full-time
…Supervisor will also compliment the role of the Operations Manager or General Manager, specifically with day to day operational tasks conducted through the front desk and business…
Added 13 mins ago
D
Commercial Principal, Corporate Insights – Technology & Software (North America)
Dialectica
Montreal, QC
- Full-time
…internet and technology companies: corporate strategy, corporate development and M&A, product, and go-to-market…
Added 16 mins ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 16 mins ago
KC
Information Technology (IT) Manager
Kepler Communications Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
$1,500 annual professional development fund to support your growth.
Added 16 mins ago
CO
Marketing Manager Contract
CPA Ontario
Toronto, ON
- Contract
We invest in your growth through learning and professional development opportunities, stretch projects, secondments, and genuine paths for career progression.
Added 24 mins ago
Senior Financial Reporting Manager
Riverside Natural Foods Ltd.
Toronto, ON
The Senior Manager, Financial Reporting leads the accounting and financial reporting function at Riverside Natural Foods, with accountability for an accurate and timely month-end close,…
Added 24 mins ago
RE
Youth Care Worker - Corman Park, SK
Ranch Ehrlo Society
Martensville, SK
- Part-time
Open to learning - continuously seeking out opportunities for growth and development.
Added 24 mins ago
PI
Building Science Technologist / Senior Building Science Technologist
Pinchin in Canada
Mississauga, ON · Toronto, ON
- $60,000 to $85,000 CAD / year
- Full-time
…in Mississauga, ON / GTA. The role reports to the Operations…
Added 26 mins ago
S
Senior Product Manager, Payments
Super.com
Remote, Canada
- Full-time
- Remote
…a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is…
Added 26 mins ago
J
Manager, IT Operations
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, IT Operations to be part of our Operations department.
Added 26 mins ago
C
Engineering Manager, Cohere APIs and DevEx
Cohere
Remote, Canada
- $300,000 to $375,000 CAD / year
- Full-time
- Remote
As an Engineering Manager of the Cohere APIs and DevEx team, you will:
Added 26 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 33 mins ago
NA
Staff Nurse - Neurosurgery
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…your practice through evidence-based care and professional development. In the absence of the Ward Manager or Deputy, you may be required to provide operational support to ensure the…
Added 33 mins ago
NS
Staff Nurse - Neurosurgery
NHS Scotland
Saskatoon, SK
- Full-time
…your practice through evidence-based care and professional development. In the absence of the Ward Manager or Deputy, you may be required to provide operational support to ensure the…
Added 37 mins ago
TS
Associate, Global Markets Credit – Commodities
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
B
SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
Montreal, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 37 mins ago
CH
Territory Manager, LTC, West
Cardinal Health Canada
AB · Alberta, Canada
- Full-time
Cardinal Health Canada seeks a highly motivated sales professional for the role of Territory Manager, Long-term Care a field-based position responsible for servicing customer accounts…
Added 37 mins ago
CH
Territory Manager, Acute Care, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
Cardinal Health Canada seeks a highly motivated sales professional for the role of Territory Manager, Acute Care, Ontario a field-based position responsible for servicing customers in the…

Exchange Technology Services Inc.

NOC Analyst

Winnipeg, MB, Canada

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Job details

Experience: 1-2 years of experience in IT support, MSP, Network Administration or NOC environments.
Posting language: English
Posted: Oct 23, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required. The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.
KEY RESPONSIBILITIES
	Monitoring and Alert Management Monitor customer networks, servers, cloud services, security devices, and applications. Respond to system-generated alerts from monitoring platforms. Investigate and validate alerts to determine business impact. Identify potential issues before they become service-affecting incidents. Escalate unresolved or critical issues according to established procedures. Incident Response Respond to infrastructure outages, performance degradations, and service disruptions. Perform initial troubleshooting and diagnostics. Create, update, and manage incident tickets. Document troubleshooting activities and resolution steps. Coordinate with internal technical teams to restore services. Network Operations Monitor WAN, LAN, wireless, VPN, and internet connectivity services. Verify operational status of routers, switches, firewalls, and wireless controllers. Support routine maintenance windows and change activities. Assist with network device onboarding and monitoring configuration. Customer Support Communicate with customers regarding incidents and service interruptions. Provide timely updates on ticket status and resolution progress. Maintain a professional and customer-focused approach in all interactions. Support customer onboarding activities and operational readiness tasks. Documentation Maintain accurate incident records and operational notes. Update network documentation, asset information, and topology diagrams. Create and maintain knowledge base articles and standard operating procedures. Ensure all work performed is properly documented within ticketing systems. Continuous Improvement Identify recurring issues and recommend improvements. Assist with monitoring platform optimization. Participate in team training and knowledge-sharing initiatives. Support operational reporting and service improvement programs. Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline. 1-2 years of experience in IT support, MSP, Network Administration or NOC environments. Experience with LogicMonitor
	PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)
		CompTIA Network+ Cisco CCNA Palo Alto PCSNA FortiNet NSE
	KNOWLEDGE, SKILLS & ABILITIES
		Basic understanding of: TCP/IP networking Routing and switching fundamentals DNS and DHCP VPN technologies Microsoft Windows operating systems Microsoft 365 Firewalls and network security concepts Cloud technologies such as Microsoft Azure IT service management processes Core Competencies Strong troubleshooting and analytical skills Excellent customer service skills Effective verbal and written communication Ability to follow documented procedures Strong attention to detail Ability to prioritize and manage multiple tasks Team-oriented mindset Willingness to learn and develop technical skills
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone On Call/Shiftwork as required to provide after-hour client support Participation in a 24x7 shift rotation. Evening, weekend, and holiday coverage may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Tier 1 NOC Analyst is responsible for monitoring customer infrastructure, responding to system alerts, and performing initial troubleshooting to ensure service availability. They also manage incident tickets, document technical resolutions, and coordinate with senior teams to resolve complex network issues.

Requirements

Candidates must possess a diploma or certificate in IT or a related field along with 1-2 years of experience in IT support or NOC environments. Proficiency in networking fundamentals, security concepts, and ticketing systems is required, with professional certifications considered an asset.

Skills

Network monitoring
Incident response
Troubleshooting
TCP/IP
Routing and switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network security
Microsoft Azure
IT service management
LogicMonitor

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

NOC Analyst
Managed IT
Network Operations Centre
LogicMonitor
TCP/IP
Routing
Switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network Security
Microsoft Azure
IT Service Management
CompTIA Network+
Cisco CCNA
Palo Alto PCSNA
FortiNet NSE
Incident Response
Monitoring
WAN
LAN
Cloud Services
Technical Support
Documentation
Troubleshooting
Infrastructure
24x7 Shift

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