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Added 25 mins ago
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Senior Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team.
Added 39 mins ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife Investment Management is seeking an Analyst to join our Commercial Mortgage Credit team. This role supports credit underwriting, risk assessment, and ongoing oversight across a…
Added 40 mins ago
C
Senior Business Analyst - Fixed Income
CanDeal
Toronto, ON
- Full-time
Reporting to the Head of PMO, the Senior Business Analyst is responsible for collecting, documenting and communicating business requirements to stakeholders and translating them into…
Added 1 hour ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Senior Compliance Testing Analyst is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 5 hours ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
As a part of Project Management Services, the Business Analyst ensures that the project and its deliverables are in alignment with the department’s goals and objectives. As a senior…
Added 11 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 11 hours ago
Senior Analyst, Client Reporting Development Team
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Analyst for an existing vacancy in our Client Reporting Development Team. The role is suited…
Added 15 hours ago
A
Senior IT Business Analyst
Ardene
Laval, QC
- Full-time
As a Senior IT Business Analyst, you play a key role in bridging business needs and technology solutions. You are analytical, proactive, collaborative, and highly organized, with the…
Added 1 day ago
Business Analyst
Public Service Delivery
Winnipeg, MB
This position is responsible for managing the testing process, including articulating business requirements, developing and executing test cases, participating in system testing, reviewing…
Added 2 days ago
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Senior Compliance Analyst
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Contract
Q Wealth Partners is seeking an experienced, highly motivated, and proactive Senior Compliance Analyst to join our Compliance team. The Senior Compliance Analyst will play a key role in the…
Added 2 days ago
MH
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
- $21 to $23 CAD / hour
- Part-time
The health and safety of our staff is our #1 priority. As you care for others, Monarch House will care for you. As a Behaviour Interventionist (BI) at Monarch House your primary…
Added 2 days ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
You are part of the MCP - Master Client Profile team with 70 colleagues and you report to the Senior Manager. Our team stands out for its level of maturity, experience and knowledge of the…
Added 2 days ago
QW
Senior Compliance Analyst
Q Wealth Partners
Toronto, ON
- Contract
Q Wealth Partners is seeking an experienced, highly motivated, and proactive Senior Compliance Analyst to join our Compliance team. The Senior Compliance Analyst will play a key role in the…
Added 2 days ago
PI
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
- Full-time
PICTON Investments is seeking a seasoned Senior Business Analyst to bridge business needs with technology solutions across our investment management platform. In this role, you will partner…
Added 2 days ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
…created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 2 days ago
GO
Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
This position is responsible for managing the testing process, including articulating business requirements, developing and executing test cases, participating in system testing, reviewing…
Added 2 days ago
C
Public Sector Delivery Analyst
Cohere
Remote, Canada
- $115,000 to $155,000 CAD / year
- Full-time
- Remote
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for…
Added 2 days ago
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Sr. Business Analyst, Reinsurance
Sapiens
Canada
- Full-time
The Senior Business Analyst operates under limited supervision taking the lead as a client liaison, conducting business process analysis, needs assessments, and preliminary cost/benefits…
Added 2 days ago
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BMO Capital Markets Summer 2027 Corporate Banking Analyst, Montreal
BMO
Montreal, QC · HO
- Full-time
Summer Analysts start the internship by completing a one-week training and orientation program
Added 2 days ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 2 days ago
TU
Technical Analyst for Sustainable Bio-based Materials
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Technical Analyst – Sustainable Bio-based Materials internship at UBC’s Bioproducts Institute (BPI) focuses on enhancing research visibility, communicating technical advances, and…
Added 2 days ago
UO
Technical Analyst for Sustainable Bio-based Materials
University of British Columbia
Vancouver, BC · UBCV | Pulp and Paper Centre (PAPC)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Technical Analyst – Sustainable Bio-based Materials internship at UBC’s Bioproducts Institute (BPI) focuses on enhancing research visibility, communicating technical advances, and…
Added 2 days ago
C
Applications Support Sr Analyst - Assistant
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 2 days ago
Senior Policy Analyst
The Government of Nova Scotia
Halifax, NS
The Nova Scotia Department of Finance and Treasury Board is seeking an experienced professional to fill a key position in its Taxation and Federal Fiscal Relations Division. Senior Policy…
Added 3 days ago
SD
Senior Financial Analyst
Sym-Tech Dealer Services
Richmond Hill, ON
- $78,000 to $82,000 CAD / year
- Full-time
The Senior Financial Analyst will play a key role in supporting the Company’s OEM partnerships, with primary responsibility for delivering accurate, timely and insightful financial and…

Exchange Technology Services Inc.

NOC Analyst

Winnipeg, MB, Canada

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Job details

Experience: 1-2 years of experience in IT support, MSP, Network Administration or NOC environments.
Posting language: English
Posted: Oct 23, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required. The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.
KEY RESPONSIBILITIES
	Monitoring and Alert Management Monitor customer networks, servers, cloud services, security devices, and applications. Respond to system-generated alerts from monitoring platforms. Investigate and validate alerts to determine business impact. Identify potential issues before they become service-affecting incidents. Escalate unresolved or critical issues according to established procedures. Incident Response Respond to infrastructure outages, performance degradations, and service disruptions. Perform initial troubleshooting and diagnostics. Create, update, and manage incident tickets. Document troubleshooting activities and resolution steps. Coordinate with internal technical teams to restore services. Network Operations Monitor WAN, LAN, wireless, VPN, and internet connectivity services. Verify operational status of routers, switches, firewalls, and wireless controllers. Support routine maintenance windows and change activities. Assist with network device onboarding and monitoring configuration. Customer Support Communicate with customers regarding incidents and service interruptions. Provide timely updates on ticket status and resolution progress. Maintain a professional and customer-focused approach in all interactions. Support customer onboarding activities and operational readiness tasks. Documentation Maintain accurate incident records and operational notes. Update network documentation, asset information, and topology diagrams. Create and maintain knowledge base articles and standard operating procedures. Ensure all work performed is properly documented within ticketing systems. Continuous Improvement Identify recurring issues and recommend improvements. Assist with monitoring platform optimization. Participate in team training and knowledge-sharing initiatives. Support operational reporting and service improvement programs. Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline. 1-2 years of experience in IT support, MSP, Network Administration or NOC environments. Experience with LogicMonitor
	PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)
		CompTIA Network+ Cisco CCNA Palo Alto PCSNA FortiNet NSE
	KNOWLEDGE, SKILLS & ABILITIES
		Basic understanding of: TCP/IP networking Routing and switching fundamentals DNS and DHCP VPN technologies Microsoft Windows operating systems Microsoft 365 Firewalls and network security concepts Cloud technologies such as Microsoft Azure IT service management processes Core Competencies Strong troubleshooting and analytical skills Excellent customer service skills Effective verbal and written communication Ability to follow documented procedures Strong attention to detail Ability to prioritize and manage multiple tasks Team-oriented mindset Willingness to learn and develop technical skills
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone On Call/Shiftwork as required to provide after-hour client support Participation in a 24x7 shift rotation. Evening, weekend, and holiday coverage may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Tier 1 NOC Analyst is responsible for monitoring customer infrastructure, responding to system alerts, and performing initial troubleshooting to ensure service availability. They also manage incident tickets, document technical resolutions, and coordinate with senior teams to resolve complex network issues.

Requirements

Candidates must possess a diploma or certificate in IT or a related field along with 1-2 years of experience in IT support or NOC environments. Proficiency in networking fundamentals, security concepts, and ticketing systems is required, with professional certifications considered an asset.

Skills

Network monitoring
Incident response
Troubleshooting
TCP/IP
Routing and switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network security
Microsoft Azure
IT service management
LogicMonitor

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

NOC Analyst
Managed IT
Network Operations Centre
LogicMonitor
TCP/IP
Routing
Switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network Security
Microsoft Azure
IT Service Management
CompTIA Network+
Cisco CCNA
Palo Alto PCSNA
FortiNet NSE
Incident Response
Monitoring
WAN
LAN
Cloud Services
Technical Support
Documentation
Troubleshooting
Infrastructure
24x7 Shift

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