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Added 11 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 13 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 18 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 21 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 21 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 21 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
PS
Senior Analyst, Data Delivery and Enablement (Data Management)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Senior Manager, Data Delivery and Enablement, the incumbent will play a key role within the BOSE (Business Operations Servicing and Enablement) team that responsible for…
Added 1 day ago
HG
Business Systems Analyst (AI and Automation)
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Business Systems Analyst, AI and Automation to join our Project Management team in Montreal, Quebec. If you are motivated, collaborative, and aligned with our values,…
Added 1 day ago
HG
Senior Product Owner, AI
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Senior Product Owner, AI to join our Project Management team in Montreal, Quebec. If you are motivated, collaborative, and aligned with our values, we would love to…
Added 1 day ago
MU
Advancement Analyst
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
The Advancement Analyst provides support to University Advancement (UA), namely in areas related to performance tracking, value for money analyses, benchmarking, trend monitoring…
Added 1 day ago
I
Global Solution Marketing Director, Oil & Gas
IFS
Ottawa, ON
- Full-time
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a…
Added 1 day ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 1 day ago
I
Global Solution Marketing Director, Oil & Gas
IFS
Ottawa, ON
- $135,000 to $175,000 USD / year
- Full-time
IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a…
Added 1 day ago
SS
Growth Product Manager (18-20 Month Mat Leave)
Smart, Savvy + Associates
Vancouver, BC
- Full-time
Analyze market trends, client behaviour and business performance to identify opportunities to increase participation, compliance and revenue.
Added 1 day ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
We are seeking an experienced Senior Financial Reporting Analyst with a strong focus on consolidation to join our finance team. In this role, you will consolidate the financial statements…
Added 1 day ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
A leading sustainability enterprise are looking for an ambitious, analytical, and forward-thinking graduate to join their growing environmental advisory team. As a Graduate Sustainability…
Added 1 day ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are seeking a Senior Consultant - Microsoft Security Engineer with deep expertise in Microsoft Purview and AI Data Protection to help clients design, implement, and operationalize secure…
Added 1 day ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
We are seeking a Senior Consultant - Microsoft Security Engineer with deep expertise in Microsoft Purview and AI Data Protection to help clients design, implement, and operationalize secure…
Added 1 day ago
MS
Senior Financial Analyst
Metro Supply Chain
Montreal, QC
- Full-time
Reporting to the Senior Director of Corporate Accounting, the Senior Financial Analyst is a critical role in producing insightful financial analysis and reporting to senior management,…
Added 1 day ago
Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight - Credit Risk)
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the CRO’s Financial Risk Oversight team, in the Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight – Credit Risk) position. In this role, you will play an…
Added 1 day ago
AI
Senior Financial Reporting Analyst
American Iron and Metal
Montreal, QC
- Full-time
We are seeking an experienced Senior Financial Reporting Analyst with a strong focus on consolidation to join our finance team. In this role, you will consolidate the financial statements…
Added 1 day ago
C
Technology Lead Analyst – Infrastructure Orchestration
Citi
Mississauga, ON
- Full-time
The Technology Lead Analyst – Infrastructure Orchestration is a senior-level position within Citi's Technology Infrastructure group, responsible for leading the design, architecture, and…

Exchange Technology Services Inc.

NOC Analyst

Winnipeg, MB, Canada

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Job details

Experience: 1-2 years of experience in IT support, MSP, Network Administration or NOC environments.
Posting language: English
Posted: Oct 23, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required. The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.
KEY RESPONSIBILITIES
	Monitoring and Alert Management Monitor customer networks, servers, cloud services, security devices, and applications. Respond to system-generated alerts from monitoring platforms. Investigate and validate alerts to determine business impact. Identify potential issues before they become service-affecting incidents. Escalate unresolved or critical issues according to established procedures. Incident Response Respond to infrastructure outages, performance degradations, and service disruptions. Perform initial troubleshooting and diagnostics. Create, update, and manage incident tickets. Document troubleshooting activities and resolution steps. Coordinate with internal technical teams to restore services. Network Operations Monitor WAN, LAN, wireless, VPN, and internet connectivity services. Verify operational status of routers, switches, firewalls, and wireless controllers. Support routine maintenance windows and change activities. Assist with network device onboarding and monitoring configuration. Customer Support Communicate with customers regarding incidents and service interruptions. Provide timely updates on ticket status and resolution progress. Maintain a professional and customer-focused approach in all interactions. Support customer onboarding activities and operational readiness tasks. Documentation Maintain accurate incident records and operational notes. Update network documentation, asset information, and topology diagrams. Create and maintain knowledge base articles and standard operating procedures. Ensure all work performed is properly documented within ticketing systems. Continuous Improvement Identify recurring issues and recommend improvements. Assist with monitoring platform optimization. Participate in team training and knowledge-sharing initiatives. Support operational reporting and service improvement programs. Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline. 1-2 years of experience in IT support, MSP, Network Administration or NOC environments. Experience with LogicMonitor
	PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)
		CompTIA Network+ Cisco CCNA Palo Alto PCSNA FortiNet NSE
	KNOWLEDGE, SKILLS & ABILITIES
		Basic understanding of: TCP/IP networking Routing and switching fundamentals DNS and DHCP VPN technologies Microsoft Windows operating systems Microsoft 365 Firewalls and network security concepts Cloud technologies such as Microsoft Azure IT service management processes Core Competencies Strong troubleshooting and analytical skills Excellent customer service skills Effective verbal and written communication Ability to follow documented procedures Strong attention to detail Ability to prioritize and manage multiple tasks Team-oriented mindset Willingness to learn and develop technical skills
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone On Call/Shiftwork as required to provide after-hour client support Participation in a 24x7 shift rotation. Evening, weekend, and holiday coverage may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Tier 1 NOC Analyst is responsible for monitoring customer infrastructure, responding to system alerts, and performing initial troubleshooting to ensure service availability. They also manage incident tickets, document technical resolutions, and coordinate with senior teams to resolve complex network issues.

Requirements

Candidates must possess a diploma or certificate in IT or a related field along with 1-2 years of experience in IT support or NOC environments. Proficiency in networking fundamentals, security concepts, and ticketing systems is required, with professional certifications considered an asset.

Skills

Network monitoring
Incident response
Troubleshooting
TCP/IP
Routing and switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network security
Microsoft Azure
IT service management
LogicMonitor

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

NOC Analyst
Managed IT
Network Operations Centre
LogicMonitor
TCP/IP
Routing
Switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network Security
Microsoft Azure
IT Service Management
CompTIA Network+
Cisco CCNA
Palo Alto PCSNA
FortiNet NSE
Incident Response
Monitoring
WAN
LAN
Cloud Services
Technical Support
Documentation
Troubleshooting
Infrastructure
24x7 Shift

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