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Added 1 day ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre.…
Added 1 day ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 2 days ago
CO
Senior IT Operations Analyst
City of Penticton
Penticton, BC
- Full-time
We’re looking for a Senior IT Operations Analyst to provide technical leadership, guide complex issue resolution, and deliver infrastructure and technology projects.
Added 4 days ago
A
Security Operations Center Analyst
Altis
Toronto, ON
- $80,000 to $105,000 CAD / year
- Full-time
Join a leading organization in the financial technology sector as a SOC Analyst, Tier III, where you’ll play a critical role in protecting the systems and digital infrastructure that…
Added 4 days ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
As the Business Analyst, Security Education, you will play a critical role in strengthening the organization's cyber security culture by managing and enhancing the enterprise phishing…
Added 5 days ago
GO
Cybersecurity Analyst II (Computer Systems Analyst II)
Government of Newfoundland and Labrador
St. John's, NL
- Full-time
The Office of the Chief Information Officer is seeking a Cyber Security Analyst II (Tier 2 Security Analyst) to join its Cyber Security Operations team. The successful candidate will…
Added 6 days ago
LH
Senior Information Security Analyst
Lifemark Health Group
Brampton, ON · Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lifemark Health Group is seeking a Senior Information Security Analyst for a permanent, full-time role on our Security Team. In this position, you will monitor and respond to security…
Added 8 days ago
NC
It Security Analyst
Niagara Casinos
Niagara Falls, ON · Fallsview Casino
- Full-time
Reporting to the Senior Manager, Cyber Security , the role will be responsible for the deployment, operation and monitoring of information security technology and for identifying and…
Added 8 days ago
C
Security Operations Center Analyst
CYBERWELL
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…cybersecurity brands – Source44, Seekintoo, Cycura, and Proack Security. Now under one banner, we’re scaling our impact with a fresh vision, a stronger portfolio, and a renewed commitment…
Added 8 days ago
Cybersecurity Analyst II (Computer Systems Analyst II)
Office of the Chief Information Officer
St. John's, NL
The Office of the Chief Information Officer is seeking a Cyber Security Analyst II (Tier 2 Security Analyst) to join its Cyber Security Operations team. The successful candidate will…
Added 8 days ago
RB
Senior Incident Response Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Incident Response Analyst, will serve as the primary point of contact for Security Operations Centre management regarding security incidents as part of Blue team operations. You…
Added 8 days ago
R
Senior Incident Response Analyst (Global Security)
RBC
Toronto, ON
- Full-time
The Senior Incident Response Analyst, will serve as the primary point of contact for Security Operations Centre management regarding security incidents as part of Blue team operations. You…
Added 9 days ago
G
Analyst, Mining Systems
Glencore
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, the Analyst, Mining Systems will be working in a high-performing team of professionals that is responsible for the delivery and support of…
Added 9 days ago
EV
Analyst, Mining Systems
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, the Analyst, Mining Systems will be working in a high-performing team of professionals that is responsible for the delivery and support of…
Added 9 days ago
QP
Senior Cyber Security Analyst
QuadReal Property Group
Vancouver, BC
- Full-time
We are seeking a detail-oriented and proactive Senior Cyber Security Analyst to join our growing cybersecurity team. In this role, you will be responsible for monitoring, analyzing, and…
Added 9 days ago
EV
Analyst, Mining Systems
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,000 CAD / year
Reporting to the Senior Engineer Supervisor, the Analyst, Mining Systems will be working in a high-performing team of professionals that is responsible for the delivery and support of…
Added 11 days ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 12 days ago
H
Cyber Security Consultant
Hays
Montreal, QC
- Contract
Opportunities are available at both the Senior and Intermediate levels. Successful candidates will work closely with cybersecurity, infrastructure, telecommunications, operations, and…
Added 15 days ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 15 days ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 15 days ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 16 days ago
NV
Senior Technical Cybersecurity Lead (ID#5561)
New Value Solutions
Canada
- Contract
…offices in Canada, US and the EU, is seeking a Cybersecurity Senior Technical Lead. This is a contract opportunity and is a hybrid role requiring onsite work at our client. The successful…
Added 16 days ago
NV
Cybersecurity, Senior Technical Lead (ID#5560)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
…offices in Canada, US and the EU, is seeking a Cybersecurity Senior Technical Lead. This is a contract opportunity and is a hybrid role requiring onsite work at our client. The successful…
Added 16 days ago
M
Senior Analyst, Customer Performance, Brand-1
Mastercard
Toronto, ON
- Full-time
Senior Analyst, Customer Performance, Brand-1BRAM Operations and Enablement, Senior Analyst
Added 17 days ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
…online banking, payments processing, technology infrastructure, cyber-security, risk and capital management and enterprise data management. Our mainframe environment is the third largest in…

Exchange Technology Services Inc.

NOC Analyst

Winnipeg, MB, Canada

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Applications open in a new tab.

Job details

Experience: 1-2 years of experience in IT support, MSP, Network Administration or NOC environments.
Posting language: English
Posted: Oct 23, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required. The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.
KEY RESPONSIBILITIES
	Monitoring and Alert Management Monitor customer networks, servers, cloud services, security devices, and applications. Respond to system-generated alerts from monitoring platforms. Investigate and validate alerts to determine business impact. Identify potential issues before they become service-affecting incidents. Escalate unresolved or critical issues according to established procedures. Incident Response Respond to infrastructure outages, performance degradations, and service disruptions. Perform initial troubleshooting and diagnostics. Create, update, and manage incident tickets. Document troubleshooting activities and resolution steps. Coordinate with internal technical teams to restore services. Network Operations Monitor WAN, LAN, wireless, VPN, and internet connectivity services. Verify operational status of routers, switches, firewalls, and wireless controllers. Support routine maintenance windows and change activities. Assist with network device onboarding and monitoring configuration. Customer Support Communicate with customers regarding incidents and service interruptions. Provide timely updates on ticket status and resolution progress. Maintain a professional and customer-focused approach in all interactions. Support customer onboarding activities and operational readiness tasks. Documentation Maintain accurate incident records and operational notes. Update network documentation, asset information, and topology diagrams. Create and maintain knowledge base articles and standard operating procedures. Ensure all work performed is properly documented within ticketing systems. Continuous Improvement Identify recurring issues and recommend improvements. Assist with monitoring platform optimization. Participate in team training and knowledge-sharing initiatives. Support operational reporting and service improvement programs. Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Diploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline. 1-2 years of experience in IT support, MSP, Network Administration or NOC environments. Experience with LogicMonitor
	PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)
		CompTIA Network+ Cisco CCNA Palo Alto PCSNA FortiNet NSE
	KNOWLEDGE, SKILLS & ABILITIES
		Basic understanding of: TCP/IP networking Routing and switching fundamentals DNS and DHCP VPN technologies Microsoft Windows operating systems Microsoft 365 Firewalls and network security concepts Cloud technologies such as Microsoft Azure IT service management processes Core Competencies Strong troubleshooting and analytical skills Excellent customer service skills Effective verbal and written communication Ability to follow documented procedures Strong attention to detail Ability to prioritize and manage multiple tasks Team-oriented mindset Willingness to learn and develop technical skills
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone On Call/Shiftwork as required to provide after-hour client support Participation in a 24x7 shift rotation. Evening, weekend, and holiday coverage may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Tier 1 NOC Analyst is responsible for monitoring customer infrastructure, responding to system alerts, and performing initial troubleshooting to ensure service availability. They also manage incident tickets, document technical resolutions, and coordinate with senior teams to resolve complex network issues.

Requirements

Candidates must possess a diploma or certificate in IT or a related field along with 1-2 years of experience in IT support or NOC environments. Proficiency in networking fundamentals, security concepts, and ticketing systems is required, with professional certifications considered an asset.

Skills

Network monitoring
Incident response
Troubleshooting
TCP/IP
Routing and switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network security
Microsoft Azure
IT service management
LogicMonitor

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

NOC Analyst
Managed IT
Network Operations Centre
LogicMonitor
TCP/IP
Routing
Switching
DNS
DHCP
VPN
Microsoft Windows
Microsoft 365
Firewalls
Network Security
Microsoft Azure
IT Service Management
CompTIA Network+
Cisco CCNA
Palo Alto PCSNA
FortiNet NSE
Incident Response
Monitoring
WAN
LAN
Cloud Services
Technical Support
Documentation
Troubleshooting
Infrastructure
24x7 Shift

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