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Added 1 min ago
MG
Import Transportation Supervisor
Mohawk Global Logistics Corp
Mississauga, ON · Toronto, ON
- $70,000 to $85,000 CAD / year
Support resolution of client escalations and service concerns before manager involvement
Added 1 min ago
EC
Intermediate Electrical Technologist
EnGlobe Corp.
Dartmouth, NS
- Full-time
Support the development of project budgets, construction cost estimates, and schedules;
Added 1 min ago
EC
Senior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
Support business development initiatives, proposal preparation, client presentations, and strategic growth opportunities.
Added 1 min ago
EC
Junior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
Promote Englobe's health and safety culture while maintaining a commitment to quality and client service.
Added 1 min ago
EC
Technical Director, Geotechnical
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
Support business development initiatives, major pursuits, client presentations, and strategic proposals;
Added 1 min ago
AM
Sr. Manager - RTL Design Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 1 min ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner, and working on engagement teams with senior client executives, attorneys,…
Added 16 mins ago
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IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
The IT Sales Manager is responsible for managing the entire sales lifecycle, which includes: prospecting new leads, qualifying new sales opportunities, performing onsite presentations to…
Added 31 mins ago
LH
2600001229 - Physiotherapist
Lakeridge Health
Ajax, ON
- Full-time
Under the direction of the Patient Care Manager, and working within a multi-disciplinary Acute Care inpatient team, the Physiotherapist is responsible for patient assessment and the…
Added 31 mins ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 31 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life Québec
Montreal, QC
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 44 mins ago
OP
Business manager - sales and advertising
Offshore Performance Marine Inc.
Innisfil, ON
- $70,000 to $90,000 CAD / year
- Full-time
- On-site
Direct the development and maintenance of an organization’s Internet and intranet sites
Added 45 mins ago
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Associate Property Manager
BGIS
Winnipeg, MB
- Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
Added 45 mins ago
WI
Senior Archaeologist
WSP in Canada
London, ON
- Full-time
Serve as Project Manager, overseeing scope, budgets, schedules, quality, and client communications.
Added 45 mins ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
The Manager, Compensation serves as a subject matter expert responsible for the development, implementation, regulation and administration of all compensation programs, policies and…
Added 45 mins ago
SS
Development manager - Caithness and Sutherland
Sutherland Spaceport
Caithness, NB
- Full-time
We’re looking for a proactive and collaborative development manager to join our Caithness and Sutherland area team, helping local businesses and other clients realise their growth ambitions…
Added 45 mins ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Shape AI pursuits from initial client conversation through qualification, proposal development, oral presentations, negotiation, and transition to delivery.
Added 46 mins ago
A
Laboratory Warehouse Assistant (General Labour)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
…coordinate the movement, tracking, staging, and storage of client sample boxes. Your work will directly support the weighing and batching processes and help ensure that samples are…
Added 46 mins ago
VC
Rehabilitation Assistant (Occupational Therapy/Physiotherapy)
Vancouver Coastal Health
Vancouver, BC
- $32.84 CAD / hour
- Full-time
Within the context of a patient/client/resident and family centred care model and in accordance with established vision and values of the organization, this position functions under the…
Added 46 mins ago
SH
Program Manager, RN (Contract)
Spectrum Health Care
Mississauga, ON
- $80,000 to $95,000 CAD / year
- Contract
Spectrum Health Care is currently seeking a Registered Nurse (RN) to join our team as Program Manager, Integrated Care to support our teams in Mississauga. This is a 6 month contract with…
Added 1 hour ago
Renewals Specialist | Spécialiste des renouvellements
Alveole
Montreal, QC
Alvéole, a cancellation request is the beginning of a conversation. Real estate goes through phases, development, lease-up, stabilization, disposition and it's normal for our solution to…
Added 1 hour ago
Account Executive - Biodiversity Data Product
Alveole
Montreal, QC
Work closely with the Product team to relay client feedback and shape our go-to-market strategy
Added 1 hour ago
S
Operations Consultant - Flex
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 1 hour ago
S
Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 1 hour ago
R
Financial Advisory Consultant
RBC
Montreal, QC
- Full-time
Primary contact for RBC advisors, Wealth Management clients and client-facing Family Office Services professionals for sound guidance on a broad range of technical tax, estate and financial…

Exchange Technology Services Inc.

Service Desk Analyst

Thunder Bay, ON, Canada

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Job details

Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. Job Location: 151 Brock St. W. Thunder Bay, ON.
KEY RESPONSIBILITIES
	Managing incidents and service requests Maintaining documentation Communication with clients regularly Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc) Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Previous experience in a Customer Service or Helpdesk Environment is preferred
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Ability to work well in a team A theoretical working knowledge of virtualization and remote application delivery services preferred Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities Must possess a valid driver’s license and be willing to travel regularly to client locations
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties This role involves working in a variety of environments and includes regular interaction with staff and members of the public On Call/Shiftwork as required to provide after-hour client support Various shifts at a fast pace to meet service level requirements of our clients Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support, troubleshooting hardware and software issues, and maintaining documentation for end-users. They will also participate in IT services such as backups and system restoration while ensuring excellent customer service.

Requirements

Candidates should have a degree or diploma in IT or a related field and experience with Microsoft environments, Active Directory, and hardware maintenance. Strong analytical, communication, and multitasking skills are required, along with a valid driver's license for regular travel.

Skills

Technical support
Troubleshooting
Customer service
Active Directory
Windows Operating Systems
Office 365
SharePoint
Microsoft Azure
Microsoft Exchange
Hardware maintenance
Incident management
Virtualization
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Phone Plan
Professional development
Career growth

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Consulting
Managed IT
Cyber Security
Digital Transformation
Technical Support
Troubleshooting
Office 365
SharePoint
OneDrive
Microsoft Azure
Microsoft Exchange
Active Directory
Domain Services
Windows Server
Hardware
Virtualization
Remote Application Delivery
Incident Management
Service Requests
Customer Service
Helpdesk
IT Services
Backup
Restoration
Thread Prevention
Enterprise Customers
Project Management

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