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Added 16 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 47 mins ago
J
Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
Knowledge of hydraulic/hydrological modeling software and BIM practices: an asset
Added 1 hour ago
OV
Curling Centre Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $62,000 CAD / year
- Full-time
Experience with event scheduling, facility booking systems, budgets, point-of-sale systems, or other venue management software is considered an asset.
Added 2 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 2 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 2 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 2 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 2 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 2 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 2 hours ago
WM
Project Manager
WESTERN MODULAR HOMES
AB · Edmonton, AB
- Full-time
· Strong working knowledge of Microsoft Office; experience with project-management, estimating or construction software is an asset.
Added 2 hours ago
Licensed Trailer Technician
Transportation Equipment Network - Canada
Moncton, NB
Experience in a similar field will be an asset.
Added 3 hours ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
You do not need to be a formal people manager. Instead, your strength lies in world-class project management, pipeline optimization, and asset logistics. In this role, you will coordinate…
Added 3 hours ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
You do not need to be a formal people manager. Instead, your strength lies in world-class project management, pipeline optimization, and asset logistics. In this role, you will coordinate…
Added 3 hours ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 3 hours ago
Pharmacist
CareRx
Edmonton, AB
CareRx is looking for a Pharmacist to join our Edmonton team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 3 hours ago
Assistant Spa Manager
Wickaninnish Inn
Tofino, BC
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 3 hours ago
IT Help Desk Support I
Your Neighbourhood Credit Union
Kitchener, ON
Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Added 3 hours ago
Customer Care Representative
CareRx
Oakville, ON
Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
Added 3 hours ago
K
Security Site Supervisor - Retail - Full time
Kandor
Toronto, ON
- Full-time
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Added 3 hours ago
XT
Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
At XI Technologies, the Senior Account Manager is a customer-centric and detail-oriented sales professional who is knowledgeable about this region's ever-changing energy industry. This…
Added 3 hours ago
RE
Senior Drilling & Completions Engineer
Rubellite Energy
AB · Calgary, Alberta
- Full-time
with the Manager, Drilling & Completions to take wells from concept through execution and postwell
Added 4 hours ago
FD
Billing Coordinator - Acton, ON - Fulltime, Permanent
Fraser Direct
Acton, ON
- Full-time
Experience with finance or accounting software is an asset. Sage/Accpac experience is preferred.
Added 4 hours ago
MI
Fund Accounting Manager- Private Markets
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 4 hours ago
KR
Human Resources Manager
KAS Recruitment
Delta, BC
- $70,000 to $120,000 CAD / year
- Full-time
…building services sector to find a versatile People & Culture Manager. This role is designed for an operational leader who thrives on autonomy and wants to design, build, and implement the…
Added 5 hours ago
ES
Senior Solution Architect
EPAM Systems
Toronto, ON
- Full-time
…modernizing the end-to-end product data, content, and digital asset ecosystem by replacing legacy on-premises platforms with cloud-native SaaS solutions centred around…

Exchange Technology Services Inc.

Service Desk Analyst

Thunder Bay, ON, Canada

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Job details

Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. Job Location: 151 Brock St. W. Thunder Bay, ON.
KEY RESPONSIBILITIES
	Managing incidents and service requests Maintaining documentation Communication with clients regularly Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc) Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Previous experience in a Customer Service or Helpdesk Environment is preferred
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Ability to work well in a team A theoretical working knowledge of virtualization and remote application delivery services preferred Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities Must possess a valid driver’s license and be willing to travel regularly to client locations
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties This role involves working in a variety of environments and includes regular interaction with staff and members of the public On Call/Shiftwork as required to provide after-hour client support Various shifts at a fast pace to meet service level requirements of our clients Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support, troubleshooting hardware and software issues, and maintaining documentation for end-users. They will also participate in IT services such as backups and system restoration while ensuring excellent customer service.

Requirements

Candidates should have a degree or diploma in IT or a related field and experience with Microsoft environments, Active Directory, and hardware maintenance. Strong analytical, communication, and multitasking skills are required, along with a valid driver's license for regular travel.

Skills

Technical support
Troubleshooting
Customer service
Active Directory
Windows Operating Systems
Office 365
SharePoint
Microsoft Azure
Microsoft Exchange
Hardware maintenance
Incident management
Virtualization
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Phone Plan
Professional development
Career growth

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Consulting
Managed IT
Cyber Security
Digital Transformation
Technical Support
Troubleshooting
Office 365
SharePoint
OneDrive
Microsoft Azure
Microsoft Exchange
Active Directory
Domain Services
Windows Server
Hardware
Virtualization
Remote Application Delivery
Incident Management
Service Requests
Customer Service
Helpdesk
IT Services
Backup
Restoration
Thread Prevention
Enterprise Customers
Project Management

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