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Service Desk Analyst

Vaughan, ON, Canada

$50,000.00

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The original listing is kept below for reference.

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Job details

Pay: $50,000.00
Posting language: English
Posted: Aug 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service.
KEY RESPONSIBILITIES
	Managing incidents and service requests Maintaining documentation Communication with clients regularly Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc) Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		Bachelor’s degree or College diploma in Information Technology, Computer Science, or a related field considered an asset Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required Previous experience in a Customer Service or Helpdesk Environment is preferred
	KNOWLEDGE, SKILLS & ABILITIES
		Technical Support and Troubleshooting skills Analytical skills with the ability to solve complex issues Excellent customer support and customer service skills Ability to work well in a team A theoretical working knowledge of virtualization and remote application delivery services preferred Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills Experience in a fast-paced environment with multitasking responsibilities
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Must possess and maintain a valid driver's licence and be able to safely and reliably travel to client sites on a regular basis, meeting the driving and travel requirements of the position Physically able to perform all listed job duties This role involves working in a variety of environments and includes regular interaction with staff and members of the public On Call/Shiftwork as required to provide after-hour client support Various shifts at a fast pace to meet service level requirements of our clients Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties

Salary:

$50,000.00

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

About employer

More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end-users, including troubleshooting hardware and software issues. They must also maintain documentation and communicate regularly with clients to ensure service level requirements are met.

Requirements

Candidates should have a degree or diploma in IT or a related field and experience with Microsoft technologies, Active Directory, and hardware maintenance. Strong analytical, communication, and customer service skills are required to succeed in this fast-paced environment.

Skills

Technical support
Troubleshooting
Customer service
MS Office
Office 365
SharePoint
OneDrive
Microsoft Azure
Microsoft Exchange
Hardware maintenance
Active Directory
Domain services
Windows operating systems
Virtualization
Remote application delivery
Incident management

Benefits

Competitive salary
Benefits package
Registered Retirement Savings Plan with company matching
Employee Share Purchase Plan
Onsite gym
Subsidized phone plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Consulting
Managed IT
Technical Support
Troubleshooting
MS Office
Office 365
SharePoint
OneDrive
Microsoft Azure
Microsoft Exchange
Hardware
Active Directory
Domain Services
Windows
Virtualization
Incident Management
Customer Service
Helpdesk
Cyber Security
Digital Transformation
Telecommunications
Backups
Restoration
Thread prevention

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