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A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Exchange Technology Services Inc.

Systems Administrator

Winnipeg, MB, Canada

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Job details

Experience: Minimum 3 years of experience in a Systems Administrator, Technical Support, Infrastructure Support, or Managed Services role.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

JOB OVERVIEW
	Reporting to the Technical Lead, Managed Services, the Systems Administrator is responsible for the administration, support, maintenance, and continual improvement of client and internal technology environments across Exchange Technology Services (ETS). This role serves as a technical generalist supporting Microsoft cloud technologies, Windows infrastructure, business applications, endpoint management platforms, backup solutions, service management platforms, and operational processes. The Systems Administrator works closely with the Service Desk, Managed Services Engineering, Projects, Cyber Security, and Client Success teams to deliver reliable, secure, and efficient IT services. The role requires a strong technical foundation, excellent troubleshooting skills, attention to detail, and a commitment to providing exceptional client experiences. This position supports both reactive and proactive service delivery activities including system administration, onboarding, maintenance, monitoring, documentation management, patch management, backup administration, service improvement initiatives, and technical project participation.
KEY RESPONSIBILITIES
	Microsoft Cloud Administration Administer and support Microsoft 365 environments. Manage Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft services. Administer Microsoft Entra ID (Azure AD), Conditional Access, MFA, and identity management. Manage user provisioning, deprovisioning, licensing, and permission assignments. Support Azure infrastructure and cloud service administration. Assist with cloud migrations, tenant integrations, and modernization initiatives. Windows Server Administration Administer and maintain Windows Server environments. Manage Active Directory, Group Policy, DNS, DHCP, and file services. Support virtualization platforms and hosted infrastructure. Perform routine server maintenance, upgrades, and remediation activities. Monitor system health and performance. Endpoint and Device Management Support workstation deployment, configuration, and lifecycle management. Administer Mobile Device Management (MDM) platforms. Manage endpoint security, compliance, and policy administration. Assist with device enrollment and deployment processes. ITSM, PSA, and ServiceNow Administration Support configuration and administration of ServiceNow and associated workflows. Assist with ITSM process improvement initiatives. Maintain ticket quality, documentation standards, and workflow compliance. Support PSA and operational platform administration. Participate in automation and service improvement projects. RMM Administration Manage and maintain Remote Monitoring and Management (RMM) platforms. Develop and optimize monitoring policies and alert thresholds. Investigate and remediate monitoring alerts. Support automation initiatives that improve operational efficiency. Backup and Recovery Services Administer backup platforms and monitoring systems. Validate backup success rates, retention policies, and recovery readiness. Perform backup restores and disaster recovery testing. Assist with business continuity and recovery planning efforts. Patch Management Manage Windows patching and maintenance schedules. Review, approve, deploy, and validate patches. Identify and remediate patch compliance issues. Support vulnerability remediation initiatives. SSL Certificate Management Monitor certificate expirations and renewal schedules. Coordinate certificate renewals and deployments. Maintain accurate certificate inventories and documentation. Support certificate automation initiatives where applicable. Client Onboarding and Offboarding Participate in technical onboarding and transition activities. Configure client environments and establish operational standards. Assist with discovery, documentation, and asset management activities. Support client offboarding processes when required. Business Applications Support Support line-of-business applications and third-party SaaS platforms. Assist with application deployment, upgrades, and troubleshooting. Coordinate with vendors and internal teams on issue resolution. Documentation and Knowledge Management Create and maintain technical documentation. Develop standard operating procedures and knowledge base articles. Ensure configuration, asset, and environment documentation remains current. Contribute to operational process documentation and improvement initiatives. Time Tracking and Task Management Maintain accurate time entry and task documentation. Update tickets with detailed technical notes and resolution details. Ensure activities are tracked according to ETS operational standards. Support KPI reporting through accurate workload documentation. Project Participation Assist with infrastructure projects, client migrations, and system upgrades. Participate in change management processes. Execute assigned project tasks and technical deliverables. Collaborate with engineering teams during project implementation. Additional responsibilities as assigned.
QUALIFICATIONS
	EDUCATION & EXPERIENCE
		College Diploma or Degree in Information Technology, Computer Science, or a related field preferred. Minimum 3 years of experience in a Systems Administrator, Technical Support, Infrastructure Support, or Managed Services role.
	KNOWLEDGE, SKILLS & ABILITIES
		Experience supporting Microsoft 365 and Azure environments. Experience supporting Windows Server infrastructure. Experience working within a Managed Services Provider (MSP) environment is considered an asset. Experience with ServiceNow, RMM platforms, MDM platforms, and backup solutions is preferred. Technical Skills: Strong knowledge of: Microsoft 365 Azure and Entra ID Windows Server Active Directory Group Policy Exchange Online SharePoint Online Teams Administration Endpoint Management MDM Platforms RMM Platforms ServiceNow Backup and Recovery Solutions SSL Certificate Management Windows Patching ITIL-based Service Management Core Competencies: Technical Excellence Strong troubleshooting and analytical skills. Ability to resolve complex technical issues independently. Attention to detail and commitment to quality. Communication Excellent written and verbal communication skills. Ability to communicate technical information to both technical and non-technical audiences. Strong client relationship management skills. Organization Effective prioritization and time-management abilities. Ability to manage multiple tasks and competing priorities. Strong documentation discipline. Teamwork Collaborative approach to problem solving. Ability to work effectively across multiple operational teams. Commitment to knowledge sharing and mentorship.
WORKING CONDITIONS
	Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Valid driver’s licence and reliable transportation preferred to support occasional travel to client locations as required. Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone Participation in after-hours maintenance windows as needed. Participation in on-call rotations may be required.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer:

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply!

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions.

Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

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More about this job

Responsibilities

The Systems Administrator is responsible for the administration, support, and maintenance of client and internal technology environments. This includes managing Microsoft cloud services, Windows infrastructure, endpoint security, and participating in technical projects.

Requirements

Candidates should have a college diploma or degree in IT or a related field and at least 3 years of experience in a systems administration or managed services role. Strong technical knowledge of Microsoft 365, Azure, and Windows Server infrastructure is required.

Skills

Microsoft 365
Azure
Windows Server
Active Directory
Group Policy
Exchange Online
SharePoint Online
Teams Administration
Endpoint Management
MDM Platforms
RMM Platforms
ServiceNow
Backup and Recovery
SSL Certificate Management
Windows Patching
ITIL

Benefits

Competitive salary
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Onsite Gym
Subsidized Phone Plan
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Systems Administrator
Microsoft 365
Azure
Entra ID
Windows Server
Active Directory
Group Policy
Exchange Online
SharePoint Online
Teams
Endpoint Management
MDM
RMM
ServiceNow
ITSM
Backup and Recovery
SSL Certificate Management
Patch Management
ITIL
Managed Services
Cloud Migration
Virtualization
DNS
DHCP
Cyber Security
Technical Support
Infrastructure
SaaS
Automation
Documentation

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