Installation & Repair Supervisor

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

About this Opportunity:

If you’re the kind of leader who likes rolling up your sleeves, solving problems, and helping people succeed, this is an exciting opportunity to join a team that keeps communities connected. In this role, you’ll lead and support an Installation & Repair team working across fibre, wireless coax, copper, and CLEC networks - balancing hands-on technical work with people leadership, coaching, and service excellence.

You’ll have the opportunity to influence performance, improve processes, develop training, and contribute to the ongoing evolution of installation and repair practices. If you’re energized by leadership, teamwork, and making a measurable difference, this could be the right fit.

Position Details:

• Burgessville or Thedford, ON
• Permanent, Full-Time
• Hours of work:

• Monday to Friday, 8:00am-4:30pm
• Ability to work evenings and weekends as required to participate in leadership, business development and supervisory activities

Responsibilities:

• Assisting customers, team members, stakeholders, and contractors in the installation and repair of fibre, wireless coax, copper and CLEC networks
• Travelling to customer premises to conduct surveys for Quality Assurance and the execution of the department’s implementation strategy 
• Supervising and participating in the day-to-day functioning of an Implementation and Repair team while helping to build a progressive brand in our independent telephone, FTTH, and CLEC communities 
• Demonstrating effective leadership by empowering performance, giving constructive one on one coaching, developing and participating in building a team atmosphere through positive interactions 
• Being a natural leader and empowering others to succeed in their job while creating an environment where people feel valued, can grow, and function well as a team 
• Preparing and educating team members on policies and procedures, SOPs 
• Developing agendas and facilitating regular team meetings, which will ensure that departmental and organizational information is disseminated in a positive and focused manner 
• Creating an internal training program, which will ensure consistency in team members’ skills and implementation procedures 
• Driving individual KPI performance objectives for the team, with a focus on quality and safety 
• Completing performance reviews twice per year for assigned team members
• Approving team timesheets and vacation requests ensuring appropriate scheduling needs are maintained 
• Conducting research and review of technological tools and making proactive recommendations for improvements required for continued excellence in installation practices 
• Assisting the Manager, Installation & Repair in preparation of the annual departmental operating and capex budget by identifying tactical and strategic financial needs Brainstorming with team members to identify current and changing process demands and concerns to be relayed to management team as well as internal departments 
• Supervising the installation of inside cabling and connection to the distribution network 
• Inspecting cables within the copper, coax and fibre network
• Overseeing maintenance requests from technicians 
• Operating construction equipment to install, splice, and test telecommunication services 
• Repairing, removing or replacing faulty equipment used in the distribution of our services  

HR Responsibilities:

• Hire/Onboarding/Train/Retain  
• Together with the Installation & Repair Manager, set KPIs, consistently monitor and provide formal as well as informal feedback to the team  
• Conduct regularly scheduled monthly team meetings   
• Develop and execute individual coaching plans including regularly scheduled 1:1s
• Conduct Performance Reviews, and Employee Performance Improvement Plan (EPIP) meetings   
• Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR   
• Approval of timesheets/vacation/time off requests  
• Completion of HR Forms  
• Direct Reports: Installation & Repair Technicians and/or Installation & Repair Specialists 

Qualifications:

• Must have a valid G license with a clean driving record
• Experience working in a fibre plant is a requirement
• Minimum of three (3) years’ experience in the industry
• Excellent leadership skills with proven coaching and mentoring capabilities
• Excellent organizational, prioritization and communication skills, both verbal and written
• Excellent computer skills using Microsoft Office Suite

Required Skills & Abilities:

• A proven ability to work under pressure, deal with multiple deadlines and effectively handle stressful situations
• Must have strong interpersonal skills and the ability to interact positively with a broad spectrum of our community
• Must have a strong work ethic with the ability to work independently and be self-motivated
• Must be able to handle the physical aspects of the job which may include climbing, lifting and carrying as well as various weather conditions
• Must be mechanically inclined and proficient with a variety of hand tools

Working Conditions:

• Will be required to work outside of core business hours as demanded by the needs of the business
• Travel to other offices

What We Offer:

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below!

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!

Visit our company website at Careers | Execulink® Telecom

We thank you for your application! Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!