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Execulink Telecom

Sales Supervisor

Woodstock, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

Sales Supervisor

Full-time, Permanent

Woodstock, ON

About this Opportunity:

If you’re a natural motivator who loves sales, thrives on coaching others, and knows how to bring energy to a team, this could be the perfect opportunity for you!

We’re looking for a Sales Supervisor to lead a team of queue-based Sales Representatives, spark performance, build confidence, and help create an engaging, goal-driven culture where people can do their best work and celebrate success along the way.

From mentoring and motivating your team to supporting sales strategies and improving the customer experience, you’ll be at the heart of the action. If you’re a strong communicator, a problem-solver, and someone who leads by example with enthusiasm and heart, we’d love to hear from you.

Position Details:

Woodstock, Ontario
Full-Time, Permanent
On-Site Hybrid
Hours of work:
- Monday to Friday, 8:30am - 5:00pm
Ability to work flexible hours outside of regular office hours may be required
Possibility of some evenings and weekends to participate in leadership, business development, and supervisory activities and to manage the extended queue hours

Responsibilities:

In cooperation with the Sales Manager, you will set performance goals and objectives. You will maintain a high level of engagement with the sales team, consistently monitoring progress, providing formal and informal feedback, and coaching representatives toward performance excellence.
Maintain high levels of motivation, professionalism, skill set discipline and morale through coaching – you will develop and maintain a team with a strong sales culture
Call quality monitoring of staff. Conduct regular call reviews to assess communication effectiveness, discovery and needs assessment skills, product knowledge, objection handling, sales techniques, accuracy of information provided, and overall customer engagement.
Ensure frequent and clear communication with the representatives so they are knowledgeable on current marketing goals and sales strategies via weekly sales meetings
Handle customer escalations and utilize escalations as a method to train and develop the team
Identify and control customer service issues through problem management, tracking and resolution
Lead by example. You’ll be expected to support the sales queue as needed to meet the demands of our customers as well as actively participate in a variety of team projects and initiatives

Work directly with your team to reach predefined sales goals
Ensure the team uses the CRM effectively to build and maintain their sales funnel
Respond to escaluations from customer inquiries, requests and complaints
Provide information and reports, as required, to inform your Sales Manager of progress and success
Make recommendations on new programs, policies and procedures that will result in the continuous improvement of current processes for the benefit of customers and the company
Help build and determine sales campaigns
Any other duties as may be assigned from time to time

HR Responsibilities:

Hire/Onboarding/Train/Retain
Together with the Sales Manager, set KPIs, consistently monitor and provide formal and informal feedback to all team members
Conduct regularly scheduled team meetings
Develop and execute individual coaching plans including regularly scheduled 1:1s and interaction reviews (in-person, telephone, video, email)
Conduct Performance Reviews and Employee Performance Improvement Plan (EPIP) meetings as required
Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
Approval of timesheets/vacation/time off requests in alignment with company policies
Completion of variable compensation
Completion of HR forms
Direct Reports: Sales Representatives

Qualifications:

Minimum of three (3) years supervisory experience, leading commission based Sales Representatives; experience within a contact centre setting considered an asset
Experience creating sales campaigns, and analyzing sales results
Experience working with a Customer Relationship Management (CRM) application
Demonstrated proficiency in a Windsows PC environment, combined with demonstrated keyboarding and data entry abilities; above average skills within the Microsoft Office Suite, inlcuding Word, Excel and Outlook
University Degree or College Diploma, with a focus in business preferred
Valid Class G Driver’s Licence and your own reliable vehicle

Required Skills & Abilities:

Superior leadership skills in managing a team through motivation and encouragement
Excellent oral communication skills and the ability to provide oral and written coaching and feedback
Excellent written communication and documentation skills and the ability to analyze results with the purpose of formulating successful actions for improvement
Superior organization and problem-solving skills
Strong, positive and professional interpersonal skills
Exceptional team player with a friendly outgoing personality
Ability to handle stress and difficult situations calmy and effectively in a fast-paced environment

What We Offer:

Internal growth and learning opportunities
Challenging and rewarding place to work
Comprehensive health and benefits
Competitive starting rates
Employee discount plan on Execulink services
RRSP matching program
Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below!

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!

Visit our company website at Careers | Execulink® Telecom

We thank you for your application!

Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!

Interested in joining our Execulink Team? Learn more about us below!

About Us

Visit our company website at Careers | Execulink® Telecom

We thank you for your application! Only those selected for an interview will be contacted.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Sales Supervisor will lead a team of queue-based Sales Representatives to meet performance goals through coaching, motivation, and regular performance monitoring. They are responsible for managing customer escalations, conducting call reviews, and collaborating with the Sales Manager to develop sales strategies and campaigns.

Requirements

Candidates must have a minimum of three years of supervisory experience leading commission-based sales teams, preferably within a contact center. Proficiency in CRM software and the Microsoft Office Suite is required, along with a university degree or college diploma in a business-related field.

Skills

Sales leadership
Coaching
Performance management
CRM management
Call quality monitoring
Communication
Problem-solving
Sales strategy
Team motivation
Data entry
Microsoft Office Suite
Conflict resolution
Sales campaigns
Performance reviews
Onboarding
Customer engagement

Benefits

Comprehensive health and benefits
Employee discount plan
RRSP matching program
Tuition reimbursement
Internal growth and learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Sales Supervisor
Contact Centre
CRM
Sales Representatives
Coaching
Performance Management
KPIs
Sales Strategy
Customer Experience
Leadership
Microsoft Office
Windows
Data Entry
Business Development
Performance Improvement Plan
Sales Funnel
Call Quality Monitoring
Telecom
Onboarding
Mentoring

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Jobs in Canada