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Added 1 month ago
Systems Administrator
Execulink Telecom
Woodstock, ON
Administer and maintain the Metaswitch voice platform (call control, media gateways and application servers) supporting both SIP-based and traditional TDM voice services
Added 1 month ago
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Execulink Telecom

Systems Administrator

Woodstock, ON, Canada

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Job details

Posting language: English
Posted: Sep 23, 2026

Original job description

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

About this Opportunity:

Are you a technically curious problem solver who enjoys getting into the details and making complex systems work seamlessly behind the scenes? Execulink Telecom is looking for a Systems Administrator to join our team and help support the platforms, infrastructure, and services that keep our customers connected every day.

This is a chance to work at the heart of the systems and services that keep our customers connected, supporting everything from voice platforms and network infrastructure to automation, troubleshooting, and service development. If you love solving complex problems, digging into the details, and making technology work better in the real world, this role will keep you engaged.

You’ll get exposure to a wide range of technologies and hands-on responsibility across SIP, TDM, Linux, virtualization, monitoring, and vendor integrations. Every day brings something different - from diagnosing issues and improving performance to helping launch and support new services. For someone who wants variety, challenge, and the chance to build deep technical expertise, this is an exciting opportunity to grow in a role with real impact.

Position Details:

Woodstock, ON
Permanent, Full-Time
On-site Hybrid
Required 3 days in office each week (Tuesday, Wednesday and Thursday)
Hours of Work

Monday to Friday 8:30am – 5:00pm
Overnight maintenance, on-call support coverage and traveling to Data Centre & Central Offices throughout Southwestern Ontario including the GTA is a requirement for this position
Coordinate coverage with other staff when their duties require off-site work
Will support on-call staff by offering coverage when they are not able to provide it

Responsibilities:

Responsible for the design, configuration, implementation and ongoing support of systems equipment and services that create and support the products that Execulink offers
Responsible for proper design, installation and maintenance of all systems infrastructure and new products and services
Troubleshooting, diagnosing and resolving hardware and software issues reported from staff or from monitoring systems, acting as the final point of escalation for the business
Pursuing support with third parties as required
Performing on-site work when required at any location where supported equipment is located
Reviewing/creating documentation including design drawings and training other staff to work with the tools and services provided
Software updates of relevant systems
Development of new services and technologies
Develop in-depth understanding of third-party tools, and work around gaps in functionality as required
Administer and maintain the Metaswitch voice platform (call control, media gateways and application servers) supporting both SIP-based and traditional TDM voice services
Provision, troubleshoot and maintain SIP trunks, session border controllers, and SIP- and MGCP-based customer endpoints and integrated access devices
Maintain TDM interconnects and trunking (SS7, PRI/DS1) with carriers and legacy equipment, and support migration of TDM services to SIP
Support carrier voice obligations including 911/E911 routing, local number portability and number inventory, and caller ID/CNAM
Ensure accurate call detail record (CDR) collection and delivery to billing and fraud-monitoring systems
Perform voice quality and call-flow analysis using SIP traces, packet captures and platform diagnostics
This position will have access to confidential customer data
Other duties as assigned

HR Responsibilities include:

None

Qualifications:

College or University is preferred. Demonstrable significant experience may be considered with minimum of High School Diploma
Valid Class G Driver’s License and access to reliable transportation
Requires education and/or experience demonstrating a capacity to learn complex concepts and apply them in real-world situations
CompTIA Linux+ certification required
Red Hat Certified System Administrator (RHCSA) preferred
Certified OpenStack Administrator (COA) preferred
Extensive experience with Linux KVM preferred
Experience with Ansible automation preferred
Experience with SNMP-based monitoring systems including Nagios, Zabbix, MRTG
Experience with SIP-based and TDM voice services required
Experience administering a carrier voice platform required; Metaswitch experience strongly preferred
Project and vendor management experience preferred
Experience supporting multi-vendor technologies across edge, access and core networks preferred
Successful candidates are required to complete clear criminal background screening

Required Skills & Abilities:

In-depth knowledge of all vendors utilized, including but not limited to Metaswitch, OpenStack, Polycom, Cisco, and customer-premise equipment vendors such as Calix and Arris
In-depth knowledge of all technologies utilized, including but not limited to SIP, MGCP, TDM (SS7, PRI), Multicast, HLS, DASH, MoCA, virtualization (KVM), SMTP, DNS, DHCP, Ethernet, Wi-Fi access points, ACLs, PPP-based services and TCP/IP
Working knowledge of access and core networking (optical, OSPF, BGP) as it pertains to the delivery of services
Ability to learn new products and technologies from new vendors rapidly
Responsible for maintaining a broad level of hardware, software, cloud and network security measures knowledge covering all equipment and technologies managed by the department
Responsible for maintaining a high level of knowledge in specific areas as designated by the Supervisor and Manager
Network diagramming proficiency
Share responsibility for optimizations to control costs and maximize network performance
Expected to highlight new technologies that may benefit the business
Excellent troubleshooting skills
Exceptional knowledge of vendor-provided tools
Demonstrated ability to document all types of work performed as Standard Operating Procedures
Analysis of packet captures, SIP traces and other in-depth data at the protocol level
Requires good communication skills interacting with persons with various levels of technical skills and knowledge

What We Offer:

Internal growth and learning opportunities
Challenging and rewarding place to work
Comprehensive health and benefits
Competitive starting rates
Employee discount plan on Execulink services
RRSP matching program
Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below!

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!

Visit our company website at Careers | Execulink® Telecom

We thank you for your application! Only those selected for an interview will be contacted.

Execulink Telecom is an equal opportunity employer that recognizes that a diverse workforce enhances our company culture and drives our success. We are committed to inclusive, barrier-free recruitment and selection processes.

We understand that some applicants may require accommodation during the hiring process. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. You matter to us!

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More about this job

Responsibilities

Design, configure, implement, and maintain systems infrastructure and services, including the Metaswitch voice platform, SIP and TDM services, and related network technologies. Troubleshoot escalated hardware and software issues, support service development and migrations, maintain documentation, coordinate with vendors, and perform on-site and on-call support as needed.

Requirements

A high school diploma is the minimum, with college or university education preferred; CompTIA Linux+ certification and experience supporting SIP- and TDM-based voice services and administering a carrier voice platform are required. Candidates should have strong Linux and networking knowledge, troubleshooting and documentation skills, and a valid Class G driver's license with reliable transportation; Metaswitch, KVM, Ansible, monitoring, and vendor or project management experience are preferred.

Skills

Linux System Administration
SIP and TDM Voice Services
Metaswitch Administration
Linux KVM Virtualization
Ansible Automation
SNMP Monitoring
Network Troubleshooting
Packet Capture and SIP Trace Analysis
Network Diagramming
Vendor Management
Project Management
Network Security
DNS and DHCP
OSPF and BGP
Technical Documentation
Service Development

Benefits

Health and Benefits
Employee Discount Plan
RRSP Matching
Tuition Reimbursement
Internal Growth and Learning Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Linux
CompTIA Linux+
Red Hat Certified System Administrator
OpenStack
KVM
Ansible
Metaswitch
SIP
TDM
MGCP
SS7
PRI/DS1
SNMP
Nagios
Zabbix
MRTG
OpenStack Virtualization
Session Border Controllers
911/E911
Call Detail Records
Packet Captures
SIP Traces
TCP/IP
DNS
DHCP
OSPF
BGP
Network Security
Voice Quality Analysis
Network Diagramming

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