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Executive Aviation

Customer Service Agent

Abbotsford, BC, V2T 6H5, Canada

The range of salary for this position is $18.40-$22.45/hour. · Part-time

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Job details

Pay: The range of salary for this position is $18.40-$22.45/hour.
Job type: Part-time
Apply by: Jan 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the Abbotsford Airport (YXX) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$22.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

Helping passengers check-in
Supporting self-serve kiosks
A physical ability to consistently lift up to 70lbs/32 kgs
Preparing aircraft for on-time departures
Facilitating deplaning and boarding of passengers
Greeting passengers who are arriving from flights
Following airline specific check-in policies and procedures
Positively work airline crew
Kindly enforce airline and airport policies and procedures to passengers
And more!

Qualifications

You are a true customer service champion with a minimum of two years’ in a customer-facing role
You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
An ability to meet all conditions of employment:
- Restricted Area pass issued by Transport Canada
- A criminal background check
- Hold a valid driver’s license

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More about this job

Responsibilities

Customer service agents are responsible for creating a safe and stress-free experience for travelers by assisting with check-ins and boarding. They also facilitate deplaning, support self-serve kiosks, and ensure airline policies are followed.

Requirements

Candidates must have at least two years of customer-facing experience and the ability to lift up to 70lbs. Applicants must also be able to obtain a Restricted Area pass and pass a criminal background check.

Skills

Customer service
Communication
Multi-tasking
Computer proficiency
Reliability
Punctuality
Flexibility
Physical lifting

Benefits

Health benefits
Flight benefits
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Customer Service
Airport
Ground Handling
Tourism
Travel
Check-in
Kiosks
Boarding
Deplaning
Shift Work
Transport Canada
Safety
Reliability
Multi-tasking

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