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Added 14 mins ago
C
Client Engagememt Associate
CIBC
Olds, AB
- Part-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 14 mins ago
HI
Country Manager, Canada
Hollister Incorporated
Aurora, ON
- Full-time
…met. This leader also ensures Company culture leads to high Associate…
Added 14 mins ago
T
Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
TD
Gatineau, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 14 mins ago
GF
Customer Service Representative (Motivator) - Ajax Rossland and Salem
GoodLife Fitness
Rossland, BC · Ajax, ON · Salem, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 14 mins ago
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Associate Financial Advisor
CIBC
Prince George, BC
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 14 mins ago
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Associate Financial Advisor
CIBC
Victoria, BC
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 14 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 29 mins ago
Commercial Sales Associate
Sherwin-Williams
Cambridge, ON
…Branch Coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high…
Added 29 mins ago
Seasonal Sales Associate
EssilorLuxottica Group
Richmond, BC
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 29 mins ago
Sales Associate
EssilorLuxottica Group
Calgary, AB
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 29 mins ago
Customer Experience Associate - Tatamagouche, NS (26.25 Hours / Week)
Scotiabank
Tatamagouche, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 29 mins ago
Customer Experience Associate - Sage Hill Plaza, AB (18.75 hours/week)
Scotiabank
Calgary, AB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 29 mins ago
Customer Experience Associate - Radisson Branch, AB (15 hours/week)
Scotiabank
Calgary, AB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 44 mins ago
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Bilingual Sales Associate, Apartments.com - Montréal, Québec
Apartments.com
Montreal, QC
- Full-time
As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 44 mins ago
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Key Holder Polo Park
Le Creuset
Winnipeg, MB
- $17 CAD / hour
- Part-time
Maintain a lasting return customer relationship.
Added 44 mins ago
AO
Administrative Assistant, Office of the AVP Research + Dean of Graduate Studies
ASSOCIATION OF INDEPENDENT COLLEGES OF ART AND DESIGN INC
Vancouver, BC
- Full-time
Experience with Slate (or similar Customer Relationship Management (CRM) platforms) or Colleague (or similar Enterprise Resource (ERP) platforms) is considered an asset.
Added 44 mins ago
WC
(CAN) Staff Pharmacist Edmonton
Walmart Canada
AB · Edmonton, AB
- Full-time
Establish and develop a strong working relationship with Professional Services District Manage and other stakeholders.
Added 44 mins ago
OR
Wireless Sales Associate - 3142 Orangeville
OSL Retail Services Inc
Orangeville, ON
- Other
As a Wireless Sales Associate you are the go-to person to connect customers with the right wireless solutions for their needs. You’ll sell wireless devices, plans, and accessories. New…
Added 59 mins ago
HR
Clerical Support Associate 4 West Alternative Level of Care
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we are looking for a Clerical Support Associate to work with our 4 West Inpatient Alternative Level of Care
Added 59 mins ago
HR
Clerical Support Associate 4 West Alternative Level of Care
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we are looking for a Clerical Support Associate to work with our 4 West Inpatient Alternative Level of Care
Added 59 mins ago
HR
Clerical Support Associate Paediatric Outpatient Clinic
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we are looking for a Clerical Support Associate to work with our Paediatric Outpatient Clinic.
Added 1 hour ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Job classification: A5019 - Customer Service Representative
Added 1 hour ago
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Personal Banking Associate Trainee - Mandarin and/or Cantonese Language Skills Considered an Asset
TD
Burnaby, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate
TD
Barrie, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Executive Aviation

Operations Manager, Below the Wing

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Jan 31, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you have an entrepreneurial spirit and love leading a team? Are you passionate about aviation and looking to grow your career? Do you enjoy people management and helping promote team member growth? Do you thrive in a fast-pace, goal-oriented environment? Do you consider yourself to be safety conscious? Do you enjoy working with deadlines, and do you meet them with ease? If you have answered to any of these questions, we want to talk to you!

Executive Aviation is excited to announce that we are looking for an Operation's Manager – Below the Wing for our Halifax (YHZ) team. The Operations Manager will act as the accountable leader for all daily operational activities both above and below the wing. Reporting to the Associate Director, YHZ, the Ops Manager will have a strong focus on safety and security. Performance will be measured by operational KPI’s, efficient facility utilization, customer and guest satisfaction and front-line engagement. The Operations Manager is responsible for implementing processes and procedures for effective guest and aircraft handling and performance during regular and irregular operations. They will be responsible for identifying areas for process improvements between Customer Service and Ground Operations departments.

Responsibilities:

Manage Customer and Partner relationships and ensure compliance in accordance with all local agreements – maintaining monthly meetings with equivalent managers
Manage local relationships with airport authorities, regulatory agencies and corporate resources related to day of operational activity
Responsible for implementing processes and providing pro-active plans to ensure team compliance to Executive Aviation, Airline, Airport and Transport Canada standards

Identify opportunities within the Airport community & facility that will enhance service and improve operations

Forecast, monitor and review key performance indicators

Accountable for meeting base performance targets aligned through Executive Aviation or Airline commitment to Safely Perform On-time

Responsible for maintaining all performance related safety, security and operational KPI’s

Ensure that gate allocations are optimized for safe, on-time performance

Monitor iFIDS information, ensuring displays are accurate throughout the terminal

Assist check-in teams through queue management, induction belt support mitigation and passenger de-escalation mitigation

Accountable for implementation of all above and below the wing processes and changes including the maintenance of contingency plans for regular and degraded modes of operations

Identify areas for process improvements and work with local leadership to implement solutions

Execute the base Emergency Response program and emergency procedures including evacuation plans and incident preparedness

Manage changing priorities (IROPS), and effectively oversee the management of emerging operational issues. Communicate with, and mobilize the team for response following the approved IROP plan

Responsible to make recommendations on manpower levels recognizing seasonality, load factors, flight schedule weather, etc. balancing the need of the operations with corporate priorities such as cost containment and guest experience.

Day-of team engagement; overseeing the planning and execution of operations.

Represent Executive Aviation and provide leadership to the airport community through active participation in airport committees relating to operations safety and management

Manage Customer Service and Ramp Coordinators, through continuous development, as the accountable leaders for all day-of operational activities and decisions

Work with Trainers by supporting effective on-boarding and ongoing development of our frontline employees

Maintain excellent employee relations in line with Executive Aviation HR Department objectives

Qualifications:

A minimum of 3 years airport operations leadership experience is required

A minimum of 2 years’ experience in a high-volume airport operation with a significant level of internal and external dependencies and relationships is preferred

Familiarity in all aspects of airport operations including Customer Service and Ground Operations and airport wide flight management processes

Minimum of 3 years of Customer Service experience

Proven track record leading a team to meet operational and performance targets

Track record of developing and leading effective teams

Possess strong business acumen in order to deliver departmental plans including budget

Excellent ability to multitask & handle changing priorities

Available on an on call as need basis to participate in the coordination and management of elevated IROPS and systemic issues

Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook

Ability to obtain and maintain RAIC

Apply About employer

More about this job

Responsibilities

The Operations Manager is responsible for leading daily operational activities both above and below the wing, ensuring safety, security, and on-time performance. They will manage customer relationships, optimize gate allocations, and implement process improvements to enhance service and operational efficiency.

Requirements

Candidates must have at least 3 years of airport operations leadership experience and 3 years of customer service experience. Proficiency in PC-based applications and the ability to obtain a Restricted Area Identity Card (RAIC) are required.

Skills

Airport operations
Team leadership
Customer service
Ground operations
Safety management
Security compliance
KPI monitoring
Process improvement
Emergency response
Queue management
Relationship management
Budgeting
Multitasking
Microsoft Office
Staff development
Operational planning

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Customer Service
KPI
Safety
Security
RAIC
Transport Canada
Emergency Response
IROPS
Gate Allocation
Queue Management
Process Improvement
Leadership
Budgeting
Microsoft Project
Microsoft Word
Microsoft Excel
Microsoft Outlook
Aviation
Operational Management
Team Engagement
Compliance
Contingency Planning
Manpower Planning

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