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Executive Aviation

Operations Manager, Below the Wing

Halifax, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Jan 31, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you have an entrepreneurial spirit and love leading a team? Are you passionate about aviation and looking to grow your career? Do you enjoy people management and helping promote team member growth? Do you thrive in a fast-pace, goal-oriented environment? Do you consider yourself to be safety conscious? Do you enjoy working with deadlines, and do you meet them with ease? If you have answered to any of these questions, we want to talk to you!

Executive Aviation is excited to announce that we are looking for an Operation's Manager – Below the Wing for our Halifax (YHZ) team. The Operations Manager will act as the accountable leader for all daily operational activities both above and below the wing. Reporting to the Associate Director, YHZ, the Ops Manager will have a strong focus on safety and security. Performance will be measured by operational KPI’s, efficient facility utilization, customer and guest satisfaction and front-line engagement. The Operations Manager is responsible for implementing processes and procedures for effective guest and aircraft handling and performance during regular and irregular operations. They will be responsible for identifying areas for process improvements between Customer Service and Ground Operations departments.

Responsibilities:

Manage Customer and Partner relationships and ensure compliance in accordance with all local agreements – maintaining monthly meetings with equivalent managers
Manage local relationships with airport authorities, regulatory agencies and corporate resources related to day of operational activity
Responsible for implementing processes and providing pro-active plans to ensure team compliance to Executive Aviation, Airline, Airport and Transport Canada standards

Identify opportunities within the Airport community & facility that will enhance service and improve operations

Forecast, monitor and review key performance indicators

Accountable for meeting base performance targets aligned through Executive Aviation or Airline commitment to Safely Perform On-time

Responsible for maintaining all performance related safety, security and operational KPI’s

Ensure that gate allocations are optimized for safe, on-time performance

Monitor iFIDS information, ensuring displays are accurate throughout the terminal

Assist check-in teams through queue management, induction belt support mitigation and passenger de-escalation mitigation

Accountable for implementation of all above and below the wing processes and changes including the maintenance of contingency plans for regular and degraded modes of operations

Identify areas for process improvements and work with local leadership to implement solutions

Execute the base Emergency Response program and emergency procedures including evacuation plans and incident preparedness

Manage changing priorities (IROPS), and effectively oversee the management of emerging operational issues. Communicate with, and mobilize the team for response following the approved IROP plan

Responsible to make recommendations on manpower levels recognizing seasonality, load factors, flight schedule weather, etc. balancing the need of the operations with corporate priorities such as cost containment and guest experience.

Day-of team engagement; overseeing the planning and execution of operations.

Represent Executive Aviation and provide leadership to the airport community through active participation in airport committees relating to operations safety and management

Manage Customer Service and Ramp Coordinators, through continuous development, as the accountable leaders for all day-of operational activities and decisions

Work with Trainers by supporting effective on-boarding and ongoing development of our frontline employees

Maintain excellent employee relations in line with Executive Aviation HR Department objectives

Qualifications:

A minimum of 3 years airport operations leadership experience is required

A minimum of 2 years’ experience in a high-volume airport operation with a significant level of internal and external dependencies and relationships is preferred

Familiarity in all aspects of airport operations including Customer Service and Ground Operations and airport wide flight management processes

Minimum of 3 years of Customer Service experience

Proven track record leading a team to meet operational and performance targets

Track record of developing and leading effective teams

Possess strong business acumen in order to deliver departmental plans including budget

Excellent ability to multitask & handle changing priorities

Available on an on call as need basis to participate in the coordination and management of elevated IROPS and systemic issues

Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook

Ability to obtain and maintain RAIC

Apply About employer

More about this job

Responsibilities

The Operations Manager is responsible for leading daily operational activities both above and below the wing, ensuring safety, security, and on-time performance. They will manage customer relationships, optimize gate allocations, and implement process improvements to enhance service and operational efficiency.

Requirements

Candidates must have at least 3 years of airport operations leadership experience and 3 years of customer service experience. Proficiency in PC-based applications and the ability to obtain a Restricted Area Identity Card (RAIC) are required.

Skills

Airport operations
Team leadership
Customer service
Ground operations
Safety management
Security compliance
KPI monitoring
Process improvement
Emergency response
Queue management
Relationship management
Budgeting
Multitasking
Microsoft Office
Staff development
Operational planning

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Customer Service
KPI
Safety
Security
RAIC
Transport Canada
Emergency Response
IROPS
Gate Allocation
Queue Management
Process Improvement
Leadership
Budgeting
Microsoft Project
Microsoft Word
Microsoft Excel
Microsoft Outlook
Aviation
Operational Management
Team Engagement
Compliance
Contingency Planning
Manpower Planning

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